Collections Specialist (French or German) (Fixed Term Contract)

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is looking for an experienced collections specialist who is organised, has a customer service perspective, is highly motivated and results orientated. In addition, this is a fast-paced role where the ability to work through complexity with a solutions mindset is critical to success.

This position is an individual contributor role, reporting to the Accounts Receivable Supervisor.

Responsibility

• Take responsibility for customer collections for the EMEA region
• Monitor aged balances for assigned geographies
• Engage with customers to collect overdue balances
• Work with internal and external stakeholders to resolve issues impacting collections in a timely fashion
• Manage refunds, account adjustments, and write offs in accordance with company policies
• Work to reconcile customer accounts where necessary
• Maintain detailed records of interactions with customers including follow up dates and next steps
• Maintain acceptable performance against established department metrics on a consistent basis
• Identify and work toward resolution of any larger scale issues which are negatively impacting customer experience
• Perform other duties as assigned

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Self-motivated, flexible, and able to change priorities
• Extensive, proven commercial collections experience, including enterprise accounts
• Collaborative work style, whilst being equally able to operate independently
• Ability to take direction and work as a team player
• Experience working in fast-paced, high volume, high growth atmosphere with ability to work under pressure
• Professional demeanour, commitment to outstanding customer service and effective communication style.

Preferred

• French or German
• Experience with Sales Force and YayPay
• PC proficient
• Experience with Oracle or large ERP 
• Degree in business related discipline or Finance/Accounting qualification

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact our team at accommodations@docusign.com.  

If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at taops@docusign.com for assistance.

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