Desktop Support Engineer
Full time
at DYNAMIC HUMAN CAPITAL PTE. LTD.
in
Online
Posted on May 8, 2024
Job details
About Our Client:
- An IT company which is providing comprehensive range of IT products & IT services.
- Working Hour: Monday - Friday 9.00am - 6.30pm
- Location: Kaki Bukit Avenue
- Salary Package: Up to $3,300
- First year will be a contract role, if perform well can be converted to permanent role
- Maintain IT peripherals, including backup and recovery processes.
- Perform set-up, installation, re-installation, or migration of IT peripherals.
- Manage the relocation of IT peripherals within the premises.
- Offer onsite support at clients' locations, along with remote assistance via phone and email, and standby support for IT-related requests from clients/end-users.
- Diagnose and resolve hardware and software issues.
- Administer user profiles.
- Coordinate with other IT maintenance vendors to report problems and ensure timely resolution.
- Handle service calls and follow up until the issues are resolved.
- Install and configure software as per customer standards.
- Minimum ITE / Diploma in IT or equivalent.
- At least 1-2 year(s) of working experience in IT field User support experience is preferred.
- Basic networking support & supporting in OS platform.
- Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative.
- Able to work under pressure and in a fast paced environment
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