Field Support Engineer (Point Of Sales)
Full time
at EPOINT SYSTEMS PTE. LTD.
in
Online
Posted on May 8, 2024
Job details
Jobs Responsibilities:
- Provide 2nd level onsite or remote troubleshooting support in response to escalations from helpdesk.
- Consistently meet customer response/resolution times and objectives (SLA) as stated in the client’s support agreements with customers.
- Maintain a call log database system and ensure all unresolved problems are escalated to senior engineers.
- Attend to customer enquiries (phone/email) and follow-up with appropriate solutions. Coordinate with equipment vendors and 3rd party suppliers to resolve the problem.
- Provide installation/removal of POS
- Participate in Ad hoc projects when required.
- Higher Nitec or computing-related discipline,
- Prefer experience in desktop support, Point of Sale & basic Networking.
- Min 1 year experience in Customer Support Environment will be advantageous,
- Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills,
- Have a positive attitude towards work and be willing to learn.
- Able to work under pressure and work independently, as well as being a good team player,
- Must be able to work in a fast-paced and dynamic environment,
- Willing to travel to multiple sites,
- Willing to work flexi hours and long hours, if necessary,
- Required to work on rotating shifts,
- Must be able to work on weekend & Public Holidays,
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