IT Helpdesk Support

Full time at BWG Foods in Online
Posted on May 8, 2024
Job details

IT Helpdesk Support (Permanent Full-Time) This role will provide resolutions to Help Desk service requests within a timely manner and will demonstrate technical expertise and exceptional customer service skills. The role will require an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures. Specific duties and responsibilities include:
Interact with customers via telephone, e-mail etc. Providing technical support and problem-solving abilities
Give support and feedback to customers through problem resolution in a professional, prompt and polite manner.
Ability to effectively execute, diagnose issues and recommend solutions.
Ability to work under own initiative.
Ability to work under pressure with changing and often conflicting priorities to meet deadlines.
Identify, evaluate and prioritize customer problems and complaints.
Utilize all technical resources to solve customer problems.
Demonstrate and promote superior customer service in handling queries, problems and complaints.
Work with departmental staff to promote, develop and maintain strong customer service values.
Escalate unresolved issues to support leads, designated service group or client help desk.
Participate in departmental training activities including training programs in support of new technologies, procedures and customer service enhancements.
Additional projects as required.
Provide scheduled out-of–hour’s remote support.
The ideal candidate will possess the following key attributes:
Previous experience in the business sector. Providing application support is an advantage.
Proficient with supporting users within a Windows Active Directory architecture.
Solid Knowledge of PC architecture/technology – hardware/driver configuration, problem diagnostics etc.
Solid knowledge of Windows based networking protocols.
Strong experience of common software applications – installation/configuration etc.
Experience with Unix or Linux an advantage.
Ability to analyse & solve technical problems by investigating potential solutions using troubleshooting skills.
Good organisational skills.
Excellent telephone & customer handling skills.
Full driving licence required.
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			'summary' => 'Do you wish to start a career in Business Administration Level 2 or do you want to get more comprehensive knowledge in Business Administration Level 2?<br />
This online training course was designed by specialists with the requirements of job seekers and established organisations in mind. This online training will boost your career.<br />
The Business Administration Level 2 course contains all the most current topics to bring you up to date with job market advancements and make you a better fit for your chosen career related to Business Administration Level 2.<br />
After successfully completing the course, you will gather all knowledge about this course, and you will get a digital certificate (PDF format) which is free of cost (price included in the course price). The certificate will enable you to add more value to your CV in order to stand out in the employment market or job market.<br />
<strong>This course is ideal for:</strong>

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	<li>Students wanting to improve Business Administration Level 2 skills</li>
	<li>Anyone from beginner to intermediate</li>
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<strong>Why Choose this </strong><strong>Business Administration Level 2 </strong><strong>Course?</strong>

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	<li>Developed by Qualified Professionals with Updated Materials</li>
	<li>24/7 Learning Support and Assistance</li>
	<li>Course completion free PDF certificate</li>
	<li>High-quality E-learning Study Materials</li>
	<li>No Hidden Fees or Exam Charges</li>
	<li>Access the Course Anywhere in the World</li>
	<li>Self-Paced Learning and Laptop, Tablet, Smartphone Friendly</li>
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<strong>Business Administration Level 2</strong> <strong>course curriculum breakdown</strong>

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	<li>Lecture 2: An overview of administrative skills</li>
	<li>Lecture 3: Human Resource Management</li>
	<li>Lecture 4: Creating a successful marketing strategy</li>
	<li>Lecture 5: Managing Staff Performance</li>
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<strong>Certification</strong><br />
You will get a <strong>FREE</strong> digital certificate upon successful completion of the Business Administration Level 2 course. The price of a printed copy is &pound;<br />
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This online training course was designed by specialists with the requirements of job seekers and established organisations in mind. This online training will boost your career.<br />
The Business Administration Level 2 course contains all the most current topics to bring you up to date with job market advancements and make you a better fit for your chosen career related to Business Administration Level 2.<br />
After successfully completing the course, you will gather all knowledge about this course, and you will get a digital certificate (PDF format) which is free of cost (price included in the course price). The certificate will enable you to add more value to your CV in order to stand out in the employment market or job market.<br />
<strong>This course is ideal for:</strong>

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	<li>Students wanting to improve Business Administration Level 2 skills</li>
	<li>Anyone from beginner to intermediate</li>
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<strong>Special Offer</strong>

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	<li>Learners will get Free Digital Certificate</li>
	<li>No Extra fees</li>
	<li>Lifetime Course Access</li>
	<li>Free Assessment</li>
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&nbsp;<br />
<strong>Why Choose this </strong><strong>Business Administration Level 2 </strong><strong>Course?</strong>

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	<li>Developed by Qualified Professionals with Updated Materials</li>
	<li>24/7 Learning Support and Assistance</li>
	<li>Course completion free PDF certificate</li>
	<li>High-quality E-learning Study Materials</li>
	<li>No Hidden Fees or Exam Charges</li>
	<li>Access the Course Anywhere in the World</li>
	<li>Self-Paced Learning and Laptop, Tablet, Smartphone Friendly</li>
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<strong>Business Administration Level 2</strong> <strong>course curriculum breakdown</strong>

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	<li>Lecture 2: An overview of administrative skills</li>
	<li>Lecture 3: Human Resource Management</li>
	<li>Lecture 4: Creating a successful marketing strategy</li>
	<li>Lecture 5: Managing Staff Performance</li>
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&nbsp;<br />
&nbsp;<br />
&nbsp;<br />
<strong>Certification</strong><br />
You will get a <strong>FREE</strong> digital certificate upon successful completion of the Business Administration Level 2 course. The price of a printed copy is &pound;<br />
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As you begin the course, you will gain expertise in spreadsheet management. You will learn lessons to help you create formulas and functions and use them to analyse data. The module on Data Manipulation will let you explore data cleaning, sorting, text-to-columns, and data grouping to increase workplace productivity. Plus, you will gain insights on Check, Font, and Cell Style. By the end of module 7, you will have the customisation skills of Excel.<br />
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	<li>Learn advanced data analysis</li>
	<li>Explore and discover the techniques to customise Excel</li>
	<li>Master tools like macros and VBA to increase productivity</li>
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<strong>Excel Beginner</strong>

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	<li>Module 01: Introduction to Excel</li>
	<li>Module 02: Formulas and Functions</li>
	<li>Module 03: Data Manipulation</li>
	<li>Module 04: Spell Check and Fonts</li>
	<li>Module 05: Cells</li>
	<li>Module 06: Cell Style</li>
	<li>Module 07: Customization</li>
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<strong>Excel Intermediate</strong>

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	<li>Module 08: Use of Specialized,Text, Logical, Date and Financial Functions</li>
	<li>Module 09: Table, Data and Graphical Objects</li>
	<li>Module 10: Templates and File Protection</li>
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<strong>Excel Advanced</strong>

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	<li>Module 12: Formatting, Validation and Trace Cells</li>
	<li>Module 13: Data list, Scenarios and What-If Analysis</li>
	<li>Module 14: Interactive and Consolidated Data</li>
	<li>Module 15: Cells Linking, Workbooks and Web Query</li>
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<strong>Excel VBA</strong>

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	<li>Module 16: Macro Recorder</li>
	<li>Module 17: Worksheets</li>
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<strong>Excel PowerPivot</strong>

<ul>
	<li>Module 18: PowerPivot</li>
	<li>Module 19: PivotTables, Charts and DAX Functions</li>
</ul>
<strong>Excel Templates</strong>

<ul>
	<li>Activities and Exercise Files</li>
</ul>
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Why should I take this course?

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