Technical Support Engineer
Full time
at Informatica Corp.
in
Ireland
Posted on May 8, 2024
Job details
Build Your Career at Informatica
We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.Technical Support Engineer. Ireland or United Kingdom
We are looking for a Technical Support Engineer (French or Spanish or German speaker) with experience providing world-class technical supportto join our team in Ireland or United Kingdom. You will report to the Senior Manager, Technical Support. This is hybrid position in Ireland or United Kingdom . Our support teams deal with many Cloud products including Data Integration, Data Quality and Governance. As a Technical Support Engineer, you will provide world-class technical support to Informatica customers, partners, and our teams.Your Role Responsibilities? Here's What You'll Do
- Managing customer issues within our Salesforce CRM system
- Provide the best technical support to customers, partners, and our teams.
- Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.
- Collaborating seamlessly with other teams to swiftly identify, report, and expedite resolutions of product defects.
- Regularly update the online knowledge base to ensure the latest information is available.
Role Essentials
- Proficiency in Java with tangible programming experience.
- Expertise in debugging within Java or another Object-Oriented Programming Language.
- Understanding of relational database management theory and practice, especially with Oracle and MS SQL Server.
- Proficient in both Windows and Linux (Red Hat and SuSE) operating systems.
- Demonstrated experience with Web Services, including WSDL and SOAP, along with understanding of RESTful Web Services.
- Familiarity with a Cloud Platform such as AWS, Azure, or GCP.
- Proficiency in a European language, with a preference for French.
- BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
Perks & Benefits
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your and personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.