Product Specialist
Job details
RESPONSIBLITIES: Provide technical support to customers via remote support or onsite. Troubleshoot escalated technical issues and provide solutions in a timely manner or delegate to correct engineer for resolution Collaborating with warranty and quality divisions within the Group to resolve technical issues reported to the company. Develop and maintain technical documentation and training materials Conduct technical product training for customers and internal teams Engage with the customer by selling services and solutions Identify and prioritize product improvements based on customer feedback and from Engineering teams Work closely with the product and engineering teams to communicate customer needs and feedback Stay up-to-date with the latest product features and machine capabilities. QUALIFICATIONS AND EXPERIENCE: Matric / Grade 12 National Diploma in Electrical /Mechanical / Electronics Engineering or Diesel Mechanic Technician Certificate Minimum 3 years of post studies work experience related to mechanical, electrical fault finding and development of technical solutions on mining equipment preferably TMM. SKILLS AND COMPETENCIES: Must be able to travel into Africa TMM equipment knowledge Excellent written and verbal communication skills Able to work under pressure, prioritise, multi- tasks and meet tight deadlines Accuracy and attention to detail is vital
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