Contact Centre Executive (Newcastle West, Co. Limerick)

Location: Hybrid / Limerick, Co. Limerick, Ireland job type: Permanent / Full-time Sector and subsector: Sales | Contact Centre Salary: Competitive Salary Summary: Our team at Sysco are the best at what they do, and it’s through their hard work, passion and dedication that we’ve been able to become the largest foodservice provider on the island of Ireland. However, as we grow, we want you to grow too. So, if you’re looking for a change, then we have a new position open for a Order Processing & Service Executive. It’s a fantastic opportunity to positively influence the results of the business. The role requires a candidate who will be: You will be an ambassador for Sysco in all that you do, working with integrity and a strong sense of customer first, you will be passionate about consistently delivering on the Customer Experience we promise to our Sysco Customers. Key Accountabilities: • Act as the first point of contact with our Customers through our contact channels, consistently displaying full ownership of customer requests. • Increase our Customers awareness across our full product offering, while understanding the customers’ business to best match their needs. • Constantly put the customer at the heart of everything you do. • Process all customer enquiries, orders and general administration timely and accurately. • Achieve a strong volume of sales and retain a target margin. • Maximise sales by continually expanding orders, up-selling and cross-selling products on both incoming and outgoing calls. • Develop and maintain full product knowledge of all our products and the prices while also being market aware of our competitors. • Maintain, through the effective use of a follow up process, regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business. • Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco. • Have the attention to detail and experience of getting sales across the line. • Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately. Requirements: • Capability of proving sales track record in acquiring cross/up sell business and developing customer accounts. • Capability of proving credibility with customers and building strong customer relationships preferred. • Motivated and driven to achieve sales targets. • Excellent and accurate literacy and numeracy skills. • The ability to work in a busy environment. • Outstanding organisation skills and ability to prioritise work. • A proactive approach to problem solving and issue resolution. • Flexible with the ability to work to across multiple shift patterns. • Experience in a similar role which is a hybrid of a sales role with some customer service elements is preferred. • Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role. • Knowledge of Salesforce is desirable. • Ability to think creatively in proposing customer solutions. The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business. Sysco is an equal opportunity employer.

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First Name Last Name E-mail LinkedIn profile Phone Location CV file What is your expected annual salary in Euro? What is your current notice period? What is your current eligibility to work in Ireland? Please specify current visa type and expiry date (if any visa / permit required): Do you have a full drivers licence and / or access to private transport? Please note, our location is not accessible or within walking distance of public transport. What is your current location? We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please provide details below to request accommodation. Have you been referred to this job by a current Sysco Ireland employee? No Yes

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First Name Last Name E-mail LinkedIn profile Phone Location CV file What is your expected annual salary in Euro? What is your current notice period? What is your current eligibility to work in Ireland? Please specify current visa type and expiry date (if any visa / permit required): Do you have a full drivers licence and / or access to private transport? Please note, our location is not accessible or within walking distance of public transport. What is your current location? We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please provide details below to request accommodation. Have you been referred to this job by a current Sysco Ireland employee? No Yes Cover note The administrator of your data is Sysco Ireland with its registered office in Newcastle, Co. Limerick, Ireland . The data is collected for the purposes of recruitment for the position given in the advertisement, it can also be processed in future recruitment processes with your additional consent. Providing personal information is voluntary. You have the right to access the data, correct or delete it. Detailed information on the processing of personal data by Sysco Ireland can be found in the principles of data processing in Occupop and our Privacy Policy I consent to the processing of my personal data by Sysco Ireland for the purposes of future recruitment processes. By applying to this job you accept the Privacy Policy #J-18808-Ljbffr