Junior KYC Analyst Operations · Dublin

About us: The myPOS Group is a leading provider of point-of-sale payment acquiring and technology-related payment solutions to more than 190,000 small and medium sized merchants in 30 countries across Europe. With a proven history of scalability, sustainability and profitability since its foundation almost a decade ago, the myPOS Group continues to deliver growth in excess of 30% per annum. myPOS Ltd (“MPL”) was authorised as an Electronic Money Institution (“EMI”) by the Central Bank of Ireland (“CBI”) in September 2022, and successfully launched its e-money issuing and payment services to customers in the European Economic Area (“EEA”) in July 2023. Over the past 18 months, MPL has put in place a strong independent board and experienced senior management team and has hired key functional positions across all 3 lines of defence. Having implemented a business model strongly featuring outsourcing service providers (“OSPs”), MPL is now expanding its Dublin-based Operations team and this role (in the 1 st line of defence) will provide the successful candidate with an opportunity to shape and support the oversight of the outsourced onboarding services, including “know your Customer/Business” controls. This role will support the Customer Onboarding and Oversight Leads in completion of required assurance activity to allow us to ensure a robust oversight and control environment exists at the start of our customer journey with myPOS . Purpose of the Role: MPL’s Dublin-based Operations team will comprise of several operational functions including Customer Onboarding, KYC/B, Customer Payments, Customer Support, Risk & Compliance Operations, Card Scheme Operations, and Third-Party Management. The “KYC Analyst” will be primarily responsible for the completion of specific assurance activity associated with the execution of certain KYC/B operational tasks, and to support Customer Onboarding and Oversight Leads in the effective oversight of operational outsourcing arrangements related to the Customer KYC/B function. Key Responsibilities:

• Decisioning of all new merchant onboarding applications at approval or rejection stage;
• Complete QA of merchant applications against MPL onboarding procedures and scorecard on a monthly basis;
• Support Second Line in the completion of Compliance Monitoring activity relating to Customer Onboarding;
• Ensure effective ongoing monitoring and maintenance of updated KYC/B procedures for onboarded merchants;
• Complete QA of customer account blocking or closures and ongoing due diligence activities;
• Escalate suspicious or unusual behaviours in relation to Customer KYC/B Leads;
• Support oversight of OSP’s compliance with obligations of the outsourcing Statement of Work (“SoW”) for Customer KYC/B, ensure all services are provided within SLAs, monitor KPIs, review and analyse all scheduled reports;
• Serve as a point of escalation for referrals from OSP, liaise with OSP delivery managers to investigate issues or queries as may arise in the normal course of Customer KYC/B operations;
• Support the investigation and resolution of areas of weakness or concern in Customer KYC/B identified through the MPL monthly Key Risk Indicators (“KRI”) reporting, risk or compliance thematic or “deep dive” functional reviews, and / or internal or external audit findings;
• Support the testing of Disaster Recovery / Business Continuity Management (“DR / BCM”) plans, including DR / BCM of OSP, for Customer KYC/B per MPL BCM policy and outsourcing SoW for Customer KYC/B.

• Minimum 2 years’ experience in a Customer KYC/B operational role in EMI, banking or payments services;
• Knowledge of European AML requirements;
• Multi-lingual is a definite advantage;
• Practical previous experience of engaging with outsourced service providers;
• Awareness of outsourced provider oversight arrangements and requirements;
• A disciplined professional with a proven ability to manage workload, prioritise and escalate issues, and meet deadlines in a fast-paced environment;
• A team player with excellent interpersonal skills, able to work independently and collaboratively;
• Excellent written and verbal communication skills;
• Experience of operational reporting associated with KYC/B activity;
• Willingness to learn and motivated to progress within myPOS;
• Ability to work in our Dublin based office three days a week.