IT Support
Full time
at Kepak Group
in
Ireland
Posted on May 8, 2024
Job details
About Kepak: Kepak Group is an Irish company and one of Europe's leading meat processors. With a portfolio of market-leading brands including Rustlers, Big Al's, John Stone, Stript Snacks, and Celtic Beef, Kepak is committed to growing both its business and the careers of its employees. Job Description: As an IT Support specialist at Kepak, you will provide 1st level day-to-day technical support to a dynamic office and production environment. Your responsibilities will include:
- Diagnosing and resolving hardware, software, and in-house application issues
- Managing service desk tickets for the site
- Procuring hardware for the site
- Delivering outstanding customer service by promptly answering calls and ensuring courteous and professional communication
- Working as part of a larger team to meet individual and group targets
- Providing excellent customer technical support and striving for first call resolution with each case
- Liaising with internal departments to resolve customer queries and complaints
- Logging support information and actions to the relevant database/system
- Supporting a production facility in addition to the primary office location
- A third-level qualification in the field of IT or equivalent experience
- At least 3 years of experience in a technical support environment
- Excellent working knowledge of Desktop Operating Systems
- Knowledge of Windows Servers, both physical and virtual
- Experience with VMWare/Hyper-V and virtual backup technologies (Veeam)
- Knowledge of Microsoft Active Directory administration skills
- Experience with network patching switches and wireless installations
- The ability to work effectively as part of a larger team
- A pleasant, patient, and friendly attitude
- The ability to take ownership, organize workload, and adapt to changing priorities quickly
- A third-level qualification in IT or equivalent experience
- At least 3 years of experience in technical support
- Excellent knowledge of Desktop Operating Systems
- Experience with Windows Servers, VMWare/Hyper-V, and virtual backup technologies
- Good understanding of Microsoft Active Directory administration
- Experience with network patching switches and wireless installations
- The ability to work well in a team
- A pleasant, patient, and friendly attitude
- Strong organizational and problem-solving skills
- Cash sales on company produce available
- Permanent contract
- On call allowance
- Employee discount platform
- Pension scheme
- Discounted health insurance
- Company phone
- Company laptop
- Subsidised canteen
- Free parking
- Flexibility of holiday planning
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