Desktop Engineer

Responsibilities:

• Facilitate the onboarding and training of new end users within our client environment.
• Provide expert-level support for hardware, software, networks, and servers, including Windows and Mac devices, as well as mobile devices such as Apple and Android.
• Take ownership of project management and execution.
• Manage access for all end user computing resources.
• Provide mentorship to EUC Analysts.
• Handle ticket and incident management via ServiceNow, including issue resolution, escalation, and documentation.
• Manage hardware imaging and software deployment.
• Administer Active Directory, Azure, Intune, and Exchange Online, including device authentication and user/group maintenance.
• Oversee file, print, and DHCP management.
• Manage IT hardware procurement workflow.
• Handle physical management of IT hardware.
• Troubleshoot conference room AV systems and support video conferencing platforms (Zoom, Teams, Webex, etc.).
• Provide support for broker and trading floor technology, including turret phones, tablet computers, wireless networking, proprietary tools, and data display support.

• Bachelor’s degree in computer science, MIS, CIS, or related field.
• Profound experience with Microsoft Active Directory, Azure, Intune, Exchange Online, Windows OS, MacOS, and Microsoft Office Suite.
• Three or more years of hands-on experience with Microsoft Active Directory and Windows desktop/server administration.
• Significant experience with PowerShell administration and scripting.
• Technical certifications such as MCSA/MCSE, CompTIA, JNCIA-Junos, etc.
• Strong multitasking, time prioritization, collaboration, and communication skills.
• Experience in an exchange, trading facility, or financial services industry.