Infrastructure Analyst

Job Description:

• Manage and support IT Infrastructure including Windows Servers, Wireless APs & switches / MFP Printers / Desktops & Laptops
• Basic knowledge in configuration and managing Firewall, VPN, Wi-Fi Access Points etc
• Create and maintain technical documentation related to Windows Servers / IT appliances
• Perform periodic preventive and corrective maintenance, updates to software / hardware
• Maintain inventory of IT assets using IT tools 
• Monitor backup & restoration of databases
• Knowledge in Active Directory, DNS, GPO, Office 365, SQL Server, Veeam etc
• Provide installation, configuration, maintenance and support to users including branch office users
• Working knowledge on virtualisation technologies mainly Hyper V, VMware. 
• Knowledge in Hyper Converge and Nutanix would be bonus
• Provide remote IT support during major campaigns / peak periods
• Any other duties as assigned

• Diploma or Bachelor’s degree in computer science, information technology, systems engineering or a related field required
• Experience working with VoIP systems preferred 
• 2 to 4 years of relevant experience
• Knowledge in Dell SAN Storage is desirable
• Ability to work as part of a team and establish working relationships with co-workers, staff and external contacts, and work effectively and professionally in a team environment
• Available to work period weekends and off-hours for on-site support requirements
• Available for rotational on call support