Learning and Development Specialist
Job details
Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world and we will support our suppliers and customers to make a difference too. We are now inviting applications for the role of an L&D Specialist to join our growing team. Working closely with the HR Team, responsibilities of the role include:
- Working with our Operations Team to deliver various Behavioural Learning & Development Programmes Internally and to our Retail Partners
- Support the implementation of our New Digital Learning Platform including the delivery of training sessions on how to optimize use of same, and on-site promotional sessions
- Working with our Regional Managers & Retail Partners to provide the relevant and tailored Service Excellence training and advice, influencing and coaching Store owners where appropriate
- Co-ordinating and delivering on site Customer Service Training with retail teams
- Providing advice to Owners & Managers on the tools & techniques to exceed customer expectations & develop their business through their people
- Support SuperValu & Centra Retailers to lead positive cultural change in their business
- Co-ordinating and delivering on site Management Training (Feedback, Coaching, Communication Skills)
- Supporting store owners & managers to complete training needs analysis for their teams and develop appropriate learning plans
- Advise Retailers on all aspects of Learning & Development
- Assessing the service level for the region & regional performance reporting (through Mystery Shopper audits & internal assessment)
- May be required to work on various HR projects and support other Musgrave brand.
- Strong interest in working in the retail sector with a passion for great customer experiences
- Excellent communication and presentation skills with experience in presenting to large groups
- Minimum 2 years experience in a training related role
- Previous experience in a Learning and Development focused role would be advantageous
- Proven organisational skills with the ability to manage a varied workload and meet deadlines
- Proven relationship building and influencing skills
- Knowledge of Microsoft Office suite
- Full driving licence is essential
- Certification in Training or Coaching or a IITD qualification is
- Experience in E-Learning Design
- Experience implementing a learning experience platform
- Cornerstone or other LXP System experience
- Musgrave is an equal opportunities employer.
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