Hozpitality - Sales Specialist - MICE & Leisure

Job Number 24078419 Job Category Sales & Marketing Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day to day activities related to sales with a focus on building long-term, value based customer relationships that enable achievement of sales objectives in the MICE (Meetings, Incentives, Conference, Event) group segment whilst achieving Sales Goals. Required Experience & Qualifications

• A recognized Sales Qualification
• Preferably 3 - 5 years' experience in a similar position
• Previous MICE position and knowledge of the segment
• Excellent oral and written communication skills
• Interpersonal competences and presentation skills
• Results oriented and able to meet deadlines
• Efficient in time management and can work without supervision
• The ability to interact, guide and motivate staff on all levels to be in a position to deliver exceptional service.
• Proficiency in Microsoft packages essential ( Word, Excel, email ) essential
• Professional disposition and positive attitude
• Ability to work within a pressurized environment
• Proactive, self-motivated Individual with good professional work ethic.
• Good interpersonal skills and communication, guest centric
• Excellent communication and interpersonal skills.
• Excellent telephone and email etiquette
• Strong planning and organizing skills
• Good conflict resolution and problem solving skills
• Attention to detail and strong administrative skills
• Results and deadline driven
• Ability to work methodical and systematic
• Ability to use Initiative and be proactive
• Ability to work without supervision and within a team
• Extensive working knowledge in MS Office in all MS office applications e.g. Word, Excel, Outlook, Powerpoint
• Diligence, attention to detail and proactive with the ability to use initiative and work unsupervised is essential.
• Ability to converse and speak the English language in a professional manner.

Key Responsibilities

• Develop and implement sales strategies
• Assist in achieving segment revenue goals and property revenue goals
• Plan, organize and manage all sales activities
• Identify, analyze and implement new methods and techniques to determine sales growth
• Analyse the company's sales policies and recommend proper improvements and changes
• Build and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips and trade shows etc.
• Achieve sales budgets
• Understands the overall market - competitor's strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Maintains high performance levels under pressure or when experiencing changes or challenges in the workplace.
• Actively participates as a member of a team to move team toward the completion of goals.
• Sets a positive example
• Builds, directs, manages, and ensures implementation and effectiveness of MICE strategies throughout the year.
• Maintains and develops relationships between client and property through the MICE segment
• Creates and inspires existing clients and new business clients to make use of local and international properties
• Contracting and negotiating processes are followed and extreme care is exercised when dealing with all clients
• Reporting and administration

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.