Technical Business Analyst

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Technical Business Analyst

Apply locations Dublin time type Full time posted on Posted 4 Days Ago job requisition id R0048207 We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future . Technical Business Analyst R0048207 DTS – Dublin Permanent Reporting to: Head of Industry & Smart Solutions Bord Gáis Energy generates, sells and trades energy for use in the Republic of Ireland. We’ve been in operation since 1976 and today we supply over 700,000 customers with energy in Ireland. In 2014 we became part of Centrica plc. We are a progressive company with a reputation for experience and expertise in the energy market, and are committed to ensuring that all of our activity is aimed at benefiting and serving our customers. Reporting to the Head of Industry & Smart Solutions, the Technical Business Analyst will support the on-going operation and development of Bord Gáis Energy’s Gas and Electricity retail market messaging systems, processes, and design. This role has an outward and internal business facing aspect. In this role you’ll learn about the Irish retail energy market processes, operated between all suppliers and both network companies, including the technology that under pins it. You will be responsible for aspects of the related internal systems (Oracle CC&B system) and business process end to end. You will join the Industry & Smart Solutions Team, which has a key role in supporting: a) Gas and Electricity industry interfaces with both Network Operators (GNI and ESBN) b) The internal Gas & Electricity processes, triggered by each market interaction c) The processing of BGE customers interval consumption data, resulting from the national roll out of electricity smart meters In this role you’ll support activities such as customer supplier switching; requesting meter works at a customer’s premises; customer change of tenancy; receiving customers readings for billing; or changes to meter configuration on site etc. A mix of skills from technical, business analyst, and/or developer background would be preferred, with an interest and willingness to learn how the retail energy market operates. About the Role

• Supporting the Bord Gáis Energy Industry orchestration, which are incorporated into Oracle CC&B, and the associated market design
• Develop and execute work plans with the Head of Head of Industry. Prioritise and coordinate the tasks and workload for yourself and the offshore element of the industry team.
• Ownership and responsibility for assigned market process rules or message flows, for any queries or received Industry changes
• Manage and lead interactions with team leaders across IT, various business units and external meetings. Become a trusted expert on Gas and Electricity Retail Industry
• To represent the Industry Team at different sprints, stand up meetings and provide updates or take away actions
• Documenting and performing configuration changes on the Oracle CC&B system
• Communicate with developers via pseudo code and/or learning the essentials of Oracle proprietary scripting language.
• Hands on analysis of issues assigned, of which some may require examining logs, understanding database schemas / updating or writing SQL queries to investigate.
• Work closely with other development, testing and release planning team for the Market Messaging Systems and CC&B

About You

• IT utility experience would be an advantage.
• Good level of experience of using PL/SQL or SQL to perform data analysis.
• Experience of agile delivery with Azure Devops and backlogs
• History of supporting and delivering technical change and/or software development
• Collaboration skills across a wide group of stakeholders with a varied skillset and technical experience
• Ability to not only understand complex systems, but also the low-level interactions among the various components.
• Experience working with XML interfaces and schemas.
• Experience of using any of the following applications desirable: SAP ISU, Oracle Utilities CC&B or equivalent
• Writing details design documentation for offshore development and helping with system testing if needed.
• Experience business process analysis / Visio process mapping Degree or equivalent in Business, Engineering, or IT discipline with a minimum of 2 years’ experience.
• Self-Starter, multitasking, like a variety of tasks assigned , take on responsibility and wiliness to learn about utility processes and systems.

Bord Gáis Energy are committed to placing equality, diversity, care and respect at the heart of our policies and everyday practices. We encourage everyone to take part in our active employee networks, including the Women's network, REACH (Race, Ethnicity, & Cultural Heritage) network, Neurodiversity network, Carer’s network, and BRÓD, our LGBTQ+ network. We're proud of the work our networks and allies do to help us promote a culture of inclusion, empowering our colleagues to be themselves and do their best work. Our vision is to employ a diverse mix of people who reflect the societies we work in and the customers we serve, so we welcome applications from people of all backgrounds and perspectives. Our Flexible First working model empowers our people to find a better balance between home and office working. You can enjoy the convenience of working from home combined with time spent onsite in a way that works for you, our customers, and our business. Our office is used as a place to connect and collaborate with colleagues, rather than your default place of work each day. Here in Bord Gáis Energy we’re helping to create a more sustainable and inclusive future that supports our communities, our planet – and each other. The prevention of family homelessness in Ireland is an area where we believe we can make a real difference and through our partnership with Focus Ireland, we have been working on making this a reality since 2015. We encourage all colleagues to get involved in the partnership, with everyone receiving 2 days' volunteering leave to participate in initiatives or events supporting Focus Ireland. Our Values care | delivery | collaboration | agility | courage The closing date for receipt of applications for this vacancy is 13 May 2024. PLEASE APPLY ONLINE by hitting the ' Apply ' button. Applications will ONLY be accepted via the ‘Apply’ button. This role is being handled by the Centrica recruitment team and NO agency contact is required.

Who we are

Values and Culture

Our Values are our core, we live and breathe them every day – they are the Heart of Centrica We developed our Values through conversations with our colleagues across the Centrica family - Care , Delivery , Collaboration , Agility and Courage is what it means to be Centrica. By living our values every day, we will be better able to fulfil our purpose and satisfy the changing needs of our customers. Every great brand stands for something here at Centrica, we exist to make our customers lives better today as well as build a better tomorrow. To achieve this, we ensure we are ready to be at our best, ready to shape the future, and ready to be ourselves and belong.

Diversity and Inclusion

Our people are who they are and the best person for the job is that person. Our diversity groups are great at helping us increase awareness and understanding of how to continue to develop an inclusive environment for all, as well as connecting those with common interests, common passions and a sense of belonging. We know we are all at our best when we feel comfortable and included. We want our people to feel like they can be who they want to be at work, and we work hard to provide them with the respect and flexibility to do so, to allow them to strive in their careers by bringing their whole self to work. We want our people to reflect the societies in which we work and the customers we serve. Employing such a diverse range of talent helps us to think and act differently and support our customers in the best ways possible. Key focus areas - gender, ethnicity, disability and mental health, LGBT+. Through a range of initiatives and strategies we work hard to ensure Centrica group is inclusive for everyone. #J-18808-Ljbffr