Complaints Investigator
Job details
What is the opportunity ? This role offers the opportunity to make a meaningful difference. Through strong complaints management we have an opportunity to deliver an improved customer experience and ultimately improve customer loyalty. In this role you will:
- Log and manage complaints on our workflow systems to ensure all key regulatory deadlines are met, minimising breaches.
- Work collaboratively with teams across the business to resolve customer complaints
- Minimise the escalation of complaints to the Financial Services Pensions Ombudsman through best in class complaint handling and ensuring you take a customer centric approach.
- Manage and effectively organise your caseload operating to specific SLAs and turnaround times.
- Knowledge of and adherence to complaints policy and procedures
- Compliance background or qualification.
- Background in Management Information (MI).
- Prior experience within a Complaints Management function
- Customer Focused - Self
- One Group, one team - Self
- Agile - Self
- Accountable - Self
- Champion Transformation - Self
We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com. #J-18808-Ljbffr
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