Voice & Collaboration Engineer

Responsibilities o Responsible for understanding the business objectives and translating the business requirements into IT solutions o Evaluate new Voice & Collaboration technologies to better improve efficiencies o Experience in the design, implementation, transformation, troubleshooting and support of technologies including VOIP, IPT, collaboration tools, Audio/Video Conferencing o Proven experience of design, delivery, and transformation of IPT/UC environments o Responsible for providing technical leadership across the IT organization in support of the IP Telephony initiatives o Develop and support the Voice & Collaboration strategy across the global organization o Work with colleagues in other technology and business groups to understand technology and business requirements o Work with peers to define the overall strategic direction for the collaboration solutions o Create, architect & develop solutions to complex technical, procedural, and logistical problems o Provide training and new technology overview to engineering colleagues o Develop, document and update standards documentation o Final technical escalation point for IP Telephony suite of products Required Skills and Experience o Strong technical expertise required in the following areas: o Cisco – (CUCM, UCCE/CVP) o Connection and Voice related protocols (SIP, RTP/SRTP, SDP, MGCP, SCCP etc.) o SIP/PSTN Design and Voice Gateway Configuration o Detailed knowledge and understanding of telephony/UC protocols, H323, SIP, T38, TLS and Codecs o NICE & Cloud Voice Recording Solutions o Experience of IP subnetting, switching and routing protocols o Remote access solutions and virtual meeting platforms o FoIP & Trader Voice o Management of 3rd party suppliers o 8-10 years’ experience in the Voice & Collaboration field o High-level certification in a major technology area preferred (CCIE) o Demonstrated ability to work under intense pressure when resolving complex issues with strict deadlines o Strong written, communication and presentation skills o Ability to communicate and collaborate effectively with the team members and superiors o Global mindset and visionary o Ability to lead and execute large, complex projects related to new technology integration o Project management skills: ability to lead large projects o Programming skills (UNIX shell, python) o Problem Management: proactive and forward thinking to identify and manage incidents.