Senior Technical Support Engineer - Performance (Weekend shift pattern)
Job details
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companiesâ„¢. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the
qualifications
of ajob description
but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.Job Description
What you get to do in this role: The TSE will work on a rotating shift pattern basis. The workweek will span Tuesday through Saturday (Shift 1) for two months and then switch to Sunday through Thursday (Shift 2) for two months. The shift pattern involves consistent daytime hours without any evening or night shifts, allowing the team to effectively manage technical support duties while maintaining a balanced work schedule. Work hours will cover 8:00am - 5:00pm. The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. 
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.Qualifications
To be successful in this role you have: In order to be successful in this role, we need someone who has:- Demonstrated ability to troubleshoot difficult technical issues
- Strong Experience with relational databases (e.g. MySQL, Oracle)
- Java experience
- Experience in one (or more) scripting languages: 
JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Advanced Unix/Linux experience
- Working knowledge of the components in a web applications stack.
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
- Experience working well in a team environment while also being able to work productively while unsupervised
- Strong personal commitment to quality and customer service
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Ability to work with high-value customer administrators and developers
- Excellent time management skills
- Consistent ability to work evenings and weekends
- Understanding of basic networking and system administration
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
- Advanced object oriented programming skills (Java strongly preferred).
- Deep understanding of JavaScript
- Demonstrated proficiency with the following Technical Skills
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC)
- Any bi-directional, automated integration between two systems
- TCP/IP, Networking knowledge
- Experience with Splunk
- Understanding of Simple Network Management Protocol (SNMP)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Strong Familiarity with Eclipse IDE
- A fundamental understanding of ITSM, ITIL, and/or CMDB
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site . From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.Apply safely
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pattern)', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<br><br><p> At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.  </p> <p> With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companiesâ„¢. </p> <p> Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. </p> <p> Unsure if you meet all the <h3> qualifications </h3> of a <h3> job description </h3> but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. <h3> Job Description </h3><br><br><p><strong> What you get to do in this role: </strong></p><p><strong><em> The TSE will work on a rotating shift pattern basis. The workweek will span Tuesday through Saturday (Shift 1) for two months and then switch to Sunday through Thursday (Shift 2) for two months. The shift pattern involves consistent daytime hours without any evening or night shifts, allowing the team to effectively manage technical support duties while maintaining a balanced work schedule. Work hours will cover 8:00am - 5:00pm. </em></strong></p><p> The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. <p></p>The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. 
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.  <h3> Qualifications </h3><br><br><p><strong> To be successful in this role you have: </strong></p><p> In order to be successful in this role, we need someone who has: </p><ul><li> Demonstrated ability to troubleshoot difficult technical issues </li><li> Strong Experience with relational databases (e.g. MySQL, Oracle)</li><li> Java experience </li><li> Experience in one (or more) scripting languages: 
JavaScript, Python, Perl, Unix Shell, Windows Shell)</li><li> Advanced Unix/Linux experience </li><li> Working knowledge of the components in a web applications stack. </li><li> Experience diagnosing performance degradation (e.g. explain plans, database tuning)</li><li> Experience working well in a team environment while also being able to work productively while unsupervised </li><li> Strong personal commitment to quality and customer service </li><li> Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems </li><li> Ability to work with high-value customer administrators and developers </li><li> Excellent time management skills </li><li> Consistent ability to work evenings and weekends </li><li> Understanding of basic networking and system administration </li></ul><p><strong> Desired Skills </strong></p><p> The following additional skills are preferred but not required: </p><ul><li> Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)</li><li> Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML </li><li> Advanced object oriented programming skills (Java strongly preferred). </li><li> Deep understanding of JavaScript </li><li> Demonstrated proficiency with the following Technical Skills <ul><li> Web Services (consuming or providing) (SOAP, REST)</li><li> Data Extraction Technologies (e.g. JDBC, ODBC)</li><li> Any bi-directional, automated integration between two systems </li></ul></li><li> TCP/IP, Networking knowledge </li><li> Experience with Splunk </li><li> Understanding of Simple Network Management Protocol (SNMP)</li><li> Understanding of remote administration via SSH, SNMP, WMI, Powershell </li><li> Strong Familiarity with Eclipse IDE </li><li> A fundamental understanding of ITSM, ITIL, and/or CMDB </li></ul><p></p><h3> Additional Information </h3><br><br><p> ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. </p> <p> At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. </p> <p> If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. </p> <p> For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. </p> <p> Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site . </p> <p></p> <p> From Fortune. © 2022 Fortune Media IP Limited All rights reserved. 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Do you wonder how these applications transform from mere ideas into functional products that ease life's tasks? Dive deep into the world of software development with our comprehensive "Software Development Career Track" bundle of twenty courses! Within this bundle, you'll traverse from the fundamentals of Coding with Scratch to advanced JavaScript Python and even delve into Game Development using Unity 3D. Explore the wonders of Web Design, dive into Data Analytics with SQL, and embrace the intricacies of Kotlin, the Android coding bible. There's no stone left unturned, with courses covering the depths of PHP, the world of AWS SageMaker Canvas, and mastering the essentials of Linux Security. Your software development journey starts here.<br /> Unlock the future of software development today! Embark on a journey that transforms your curiosity into skills. Don't just dream, build. Enrol now and shape tomorrow's digital world!<br /> <br /> <strong>Software Development Courses List:</strong><br /> <br /> <strong>Course 1: </strong>Coding with Scratch<br /> <strong>Course 2: </strong>C++ Development: The Complete Coding Guide<br /> <strong>Course 3:</strong> Basic HTML 5<br /> <strong>Course 4:</strong> JavaScript Advanced Training<br /> <strong>Course 5: </strong>Python Advanced Training<br /> <strong>Course 6: </strong>The Complete SQL from Scratch: Bootcamp<br /> <strong>Course 7:</strong> Easy to Advanced Data Structures<br /> <strong>Course 8: </strong>SQL for Data Science, Data Analytics and Data Visualization<br /> <strong>Course 9:</strong> Learn Web Development from Scratch<br /> <strong>Course 10: </strong>Web Design for Beginners: Build Websites in HTML & CSS<br /> <strong>Course 11: </strong>Kotlin Masterclass Programming Course: Android Coding Bible<br /> <strong>Course 12:</strong> jQuery Masterclass Course: JavaScript and AJAX Coding Bible<br /> <strong>Course 13: </strong>Secure Programming of Web Applications - Developers and TPMs<br /> <strong>Course 14:</strong> Developing Game in Unity 3D<br /> <strong>Course 15: </strong>Game Development using Cocos2d-x v3 C++<br /> <strong>Course 16: </strong>PHP for Beginners 2023 Guide: Develop an ECommerce Store<br /> <strong>Course 17: </strong>PHP for Beginners: PDO Crash Course 2021<br /> <strong>Course 18:</strong> Machine Learning Model Using AWS SageMaker Canvas<br /> <strong>Course 19: </strong>WordPress Security Mastery<br /> <strong>Course 20:</strong> Linux Security and Hardening<br /> <br /> <strong>Learning Outcomes:</strong> <ul> <li>Gain a foundational understanding of programming languages like Scratch, C++, HTML5, JavaScript, Python, and Kotlin.</li> <li>Understand the intricacies of web development and design, ranging from basic website development to e-commerce platform creation.</li> <li>Delve into data structures, SQL's utility in data science, analytics, and visualisation.</li> <li>Master game development techniques using Unity 3D and Cocos2d-x v3 C++.</li> <li>Acquire knowledge on machine learning with AWS SageMaker Canvas.</li> <li>Grasp essential security aspects from WordPress protection to Linux hardening.</li> </ul> <strong>Description</strong><br /> <br /> This dynamic Software Development Career Track bundle serves as a ladder, guiding you through the steps of software development. Starting with the foundational elements, you're introduced to Scratch's simplistic yet effective world, gradually escalating to the dynamic languages like C++ and Kotlin. As you advance, delve into the vibrant realm of web development and design, unlocking the potential to craft and curate seamless websites using HTML & CSS, paired with interactive features facilitated by JavaScript and jQuery.<br /> Transition from web design to data with courses focusing on SQL's various applications, be it in straightforward data structures or the vast domains of science, analytics, and visualisation. But software development isn’t just about creating – it’s also about protecting. Hence, our curated content ensures you grasp the nuances of securing digital entities, from WordPress platforms to entire Linux systems. And for those with a passion for animation and virtual worlds, the game development courses promise a thrilling voyage into Unity 3D and Cocos2d-x v3 C++ realms.<br /> <br /> <strong>Who is this course for?</strong> <ul> <li>Aspiring software developers keen on understanding the broader spectrum of the field.</li> <li>Web designers and developers aiming to expand their skill set.</li> <li>Data enthusiasts wanting to harness the power of SQL in analytics.</li> <li>Game developers aspiring to master tools like Unity 3D.</li> <li>IT professionals keen on deepening their knowledge in security and hardening.</li> </ul> <strong>Career path</strong> <ul> <li>Software Developer</li> <li>Web Developer</li> <li>Data Analyst</li> <li>Game Developer</li> <li>Security Specialist</li> <li>WordPress Developer</li> <li>Linux System Administrator</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Data Engineer,UI/UX Designer,Quality Assurance Engineer,DevOps Engineer,Web Developer,Mobile App Developer,Backend Developer,Frontend Developer,Full Stack Developer,Linux System Administrator', 'eligibility' => 'You are cordially invited to enrol in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background.', 'school' => 'NextGen Learning', 'keywords' => 'Programming,Career,Information & Technology,Technology,Engineering', 'location' => 'Online', 'duration' => 'Upto 20 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => null, 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43505548', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Senior Technical Support Engineer - Performance (Weekend shift pattern)', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<br><br><p> At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.  </p> <p> With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companiesâ„¢. </p> <p> Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. </p> <p> Unsure if you meet all the <h3> qualifications </h3> of a <h3> job description </h3> but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. <h3> Job Description </h3><br><br><p><strong> What you get to do in this role: </strong></p><p><strong><em> The TSE will work on a rotating shift pattern basis. The workweek will span Tuesday through Saturday (Shift 1) for two months and then switch to Sunday through Thursday (Shift 2) for two months. The shift pattern involves consistent daytime hours without any evening or night shifts, allowing the team to effectively manage technical support duties while maintaining a balanced work schedule. Work hours will cover 8:00am - 5:00pm. </em></strong></p><p> The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. <p></p>The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. 
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.  <h3> Qualifications </h3><br><br><p><strong> To be successful in this role you have: </strong></p><p> In order to be successful in this role, we need someone who has: </p><ul><li> Demonstrated ability to troubleshoot difficult technical issues </li><li> Strong Experience with relational databases (e.g. MySQL, Oracle)</li><li> Java experience </li><li> Experience in one (or more) scripting languages: 
JavaScript, Python, Perl, Unix Shell, Windows Shell)</li><li> Advanced Unix/Linux experience </li><li> Working knowledge of the components in a web applications stack. </li><li> Experience diagnosing performance degradation (e.g. explain plans, database tuning)</li><li> Experience working well in a team environment while also being able to work productively while unsupervised </li><li> Strong personal commitment to quality and customer service </li><li> Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems </li><li> Ability to work with high-value customer administrators and developers </li><li> Excellent time management skills </li><li> Consistent ability to work evenings and weekends </li><li> Understanding of basic networking and system administration </li></ul><p><strong> Desired Skills </strong></p><p> The following additional skills are preferred but not required: </p><ul><li> Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)</li><li> Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML </li><li> Advanced object oriented programming skills (Java strongly preferred). </li><li> Deep understanding of JavaScript </li><li> Demonstrated proficiency with the following Technical Skills <ul><li> Web Services (consuming or providing) (SOAP, REST)</li><li> Data Extraction Technologies (e.g. JDBC, ODBC)</li><li> Any bi-directional, automated integration between two systems </li></ul></li><li> TCP/IP, Networking knowledge </li><li> Experience with Splunk </li><li> Understanding of Simple Network Management Protocol (SNMP)</li><li> Understanding of remote administration via SSH, SNMP, WMI, Powershell </li><li> Strong Familiarity with Eclipse IDE </li><li> A fundamental understanding of ITSM, ITIL, and/or CMDB </li></ul><p></p><h3> Additional Information </h3><br><br><p> ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. </p> <p> At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. </p> <p> If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. </p> <p> For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. </p> <p> Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site . </p> <p></p> <p> From Fortune. © 2022 Fortune Media IP Limited All rights reserved. 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