Customer Service Coordinator (After sales service)

Workplace location: Yishun Job Duties: · Responds to customer inquiries, acts as liaison with other internal business groups. · Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain and other applicable instruments. · Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers. · Provides administrative support for the Service Contact Center, including call management, document creation and office automation. · Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times on all assigned tasks. · Provides substitute support to the scheduling team in handling customer facing issues, when necessary. - Other administrative duties as assigned Job Requirements: · Diploma or degree holder with 1-2 years relevant experience . Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions. · Strong planning and organization skills. · Knowledge of Microsoft Office Suite and relevant SAP modules. · Effective communication skills – verbal, written and listening (English). · Ability to work independently and without direct supervision.