Home Saudi Arabia Cloud Success Manager

Home Saudi Arabia Cloud Success Manager

Cloud Success Manager

Full time at Antal International in Saudi Arabia
Posted on May 8, 2024

Job details

We are looking for a Customer Success Manager who will play a critical role in enhancing our clients' success with Google Cloud services. The ideal candidate will champion our customers' needs and utilize cutting-edge cloud technology to promote substantial business growth. Key Responsibilities:

  • Customer Engagement: Establish and nurture robust, long-term relationships with customers. Serve as the primary contact, ensuring their needs are met and they are successful with our cloud products.
  • Business Expansion: Spot and seize opportunities for growth within existing accounts by understanding client business needs and offering solutions that boost their cloud capabilities.
  • Strategic Planning: Develop strategic action plans for customer onboarding, adoption, and retention. Monitor usage patterns and collaborate with clients to maximize their cloud service utilization.
  • Performance Metrics: Track and analyze key performance indicators, including customer satisfaction, renewal rates, and the success of upselling and cross-selling initiatives.
  • Collaboration: Align closely with our sales and technical teams to refine offerings and drive innovation in customer engagements.
Qualifications: Experience:
  • Minimum 5 Years: Proven success in customer-facing roles within the technology or cloud services sectors.
  • Cloud Computing Exposure: Experience with cloud environments, focusing on customer success and engagement.
Skills:
  • Customer Success Orientation: Proven ability to build and maintain customer relationships, driving business growth through strategic account management.
  • Technical Expertise: Deep understanding of cloud computing, particularly Google Cloud Platform.
  • Analytical Skills: Strong analytical capabilities with a data-driven approach to decision making.
  • Independent Worker: Capable of managing multiple priorities effectively while working independently.
Education:
  • Required: Bachelor’s degree in Business Administration, Information Technology, or related field.
  • Preferred Certifications: Certifications in cloud computing platforms like Google Cloud Professional Cloud Architect or AWS Certified Solutions Architect.
Work Environment:
  • Location: On-site in Riyadh, Saudi Arabia.
  • Schedule: Sunday to Thursday, Day shift.
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