Senior Manager, SMB Sales
Full time
at Zendesk, Inc.
in
Online
Posted on May 8, 2024
Job details
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice .
Job Description
Are you a high-energy manager with a proven track record in sales and the ability to encourage early-career professionals? If so, we are looking for you to lead our SMB sales team in Japan. The ideal candidate has proven experience in managing, building and encouraging a team to achieve weekly, monthly, and quarterly targets. As Senior Manager of Zendesk’s SMB sales team for Japan, you will be leading highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail will be critical. SaaS sales experience is a plus! Responsibilities- Setting up the team to hit monthly and quarterly quotas
- Supporting direct reports by participating and leading in prospect and customer meetings
- Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Account Executives, team events and culture building
- Conducting weekly forecast meetings and key deal reviews. Coaching direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts
- Use sales metrics to manage the team and individual AEs, tracking the results and succinctly reporting to senior management
- Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing with marketing & product teams
- Evolve & refine the sales strategy, process and tactics to improve performance
- Working closely with your cross functional teams in building a Japan GTM strategy including marketing, advocacy, sales development, customer success, etc.
- This role will be based in either Japan / Singapore
- Extensive experience in software sales both direct & indirect, with considerable experience in SaaS/Customer Support/Sales/CRM
- Strong experience in Outbound sales
- Strong executive relationships with SMB customers and a good partner/ reseller network in Japan
- Consistent overachievement as an individual contributor
- Minimum 5 years of sales management experience
- Passionate about training early career reps, and validated experience building a great working environment
- Able to thrive in a startup environment - you move quickly, think strategically, and are superb at tactical execution
- Proven ability to work cross-functionally with customer-facing and back-office teams
- Excellent presentation, organisation, and listening skills
- Fluency in Japanese and English required.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.