OUTSOURCE IT ENGINEER (L1)-[12 month contract renewable/ East side/ Level 1 support]

RESPONSIBILITIES: 1) Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals. 2) Resolve issues that occur outside work hours whenever needed. 3) Other tasks and projects as assigned by Manager or Management. QUALIFICATION & EXPERIENCE: • ITE/Diploma in Information Technology from recognized institutes. • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years. • Hands-on experience and knowledge in troubleshooting and deploying Windows 10• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues • Hands-on experience and knowledge in troubleshooting user and support of MSOffice products • Basic support of Office Network, Shared Drive, Wireless and VPN connectivity • Basic Support and Troubleshooting of other desktop software used by the office • Basic support on iPhone / iPad / Android phones • Knowledge of IT procurement, order and delivery process flow and protocols • Ability to work effectively in multi-cultural environment • Ability to deal with ambiguity, negotiation, unorganized situation • Ability to leverage on available tools such as subscription services, internet or other online services to support functions • Continuous self-learning and self-initiating • Provide support of general IT request like VC connectivity/ Mobile Email Activation. • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. • Ability to demonstrate practical troubleshooting and problem analysis techniques. • Ability to plan and prioritize workload without supervision • Ability to prioritize, manage and perform under pressure to meet SLA’s. • Excellent knowledge of Customer Service best practice. • Willing to work flexibly and with enthusiasm