Senior Specialist, Market Research
Full time
at Ooredoo
in
Kuwait
Posted on May 8, 2024
Job details
- Responsibility for supporting the execution of assigned research studies including on-going tracking studies like Customer Satisfaction, Campaign Evaluation, Brand Health tracking, Segmentation and Mystery shopping studies.
- Ensure strict quality control measures for all the projects. Perform Quality checking for research studies (CSR Voice, CSR Data, Ad Tracking, Brand Tracking, Mystery Shopping and Ad hoc Research).
- Conduct editing, attending call backs at vendor premises, making outbound calls for internal call backs, attending of Arabic & English briefing and pilot’s / mock interviews, attending focus groups, maintaining/checking weekly status report for fieldwork, translation, data entry and review of Arabic questionnaire.
- Help in raising the RFP and completing technical evaluation of the proposals received and suggest the best suited vendor. Co-ordinate the Purchase request/Purchase Order issue
- Assist in developing and translating the research instruments including questionnaires/Discussion guides.
- Help in tracking payables and reviewing invoices ensuring timely payment and rectifying discrepancies. Tracking of research invoices and payments against budget.
- Maintain good relationship with external vendors and user departments.
- Support to competition tracking / dealer visits, media monitoring and invoice/payment tracking for research and report procurements.
- Track and maintain up to date information of competition offers & promotions via different channels of Ooredoo and competition (branches, dealers, sub dealers, exhibitions & fair, call centre, website and media).
- Assist maintaining up to date information on different areas including key competition activities, products/promotions in the market, Kuwait demographics information, Macroeconomic parameters.
- Contribute in generation of daily alerts, weekly monthly market summary reports on competition campaigns, advertisements and packages.
- Ensure that all competition tracking related reports are archived in easily retrievable way in agreed formats.
- Help liaise with P&L, user departments and telecom report providers for procurement of reports ensuring purchase process compliance.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Contribute to the Research Team plans through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events.
- Other duties as directed by Research Manager and other superiors.
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