Job details
DUTIES AND RESPONSIBILITIES:
- Improving customer service experience, creating engaged customers, and facilitating organic growth.
- Taking ownership of customers' issues and following problems through to resolution.
- Setting a clear mission and deploying strategies focused towards that mission.
- Develop and implement customer service policies and procedures to enhance patient and employee experience and satisfaction.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Coordinate with department heads / HODs to ensure seamless service delivery that meets patients' and stakeholders' needs and expectations.
- Monitor and evaluate staff performance, provide training and development opportunities, and address performance issues.
- Collaborate with clinical and administrative professionals to carry out patient-centered care initiatives to enhance the general experience.
- Keen and updated on industry trends, best practices, and new methods related to customer services in the healthcare setting.
- Proven working experience as a Customer Service Director, Hotel Management, at least ten years.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in English and Arabic.
- Awareness of the industry's latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- BS degree in Business Administration or related field.
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The Office Skills for Customer Service is a comprehensive online qualification designed to prepare you for the workplace with modules focusing on practical techniques, knowledge, and expertise.<br /> <br /> <strong>COURSE DESCRIPTION</strong><br /> <br /> Designed and delivered by industry professionals, the Office Skills for Customer Service provides an engaging course of study through modules taught with videos, practical exercises, online study materials, and ;You will develop your understanding of best office administration and customer service practice, including role-specific skills in verbal and nonverbal communication, creating an office procedure guide, CRM and telephone ;You also improve your IT skills with units in Microsoft Excel, Word, and PowerPoint.<br /> <br /> <strong>COURSE DESIGN</strong><br /> <br /> The course is delivered through our online learning platform, accessible through any internet-connected device. 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The Office Skills for Customer Service is a comprehensive online qualification designed to prepare you for the workplace with modules focusing on practical techniques, knowledge, and expertise.<br /> <br /> <strong>COURSE DESCRIPTION</strong><br /> <br /> Designed and delivered by industry professionals, the Office Skills for Customer Service provides an engaging course of study through modules taught with videos, practical exercises, online study materials, and ;You will develop your understanding of best office administration and customer service practice, including role-specific skills in verbal and nonverbal communication, creating an office procedure guide, CRM and telephone ;You also improve your IT skills with units in Microsoft Excel, Word, and PowerPoint.<br /> <br /> <strong>COURSE DESIGN</strong><br /> <br /> The course is delivered through our online learning platform, accessible through any internet-connected device. 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'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/kuwait/Customer ' $csaKeywords = array( (int) 0 => 'Customer Services Director' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'kuwait' $jobLocName = 'Kuwait' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43504266' $companyName = ' at Kuwait Hospital' $twitterText = 'Hiring now! Customer Services Director at Kuwait Hospital. Please apply or share https://jobs.laimoon.com/jobs/externalview/43504266' $emailText = 'Hiring now! Customer Services Director at Kuwait Hospital. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43504266' $sCompanyName = false $csaSearchKey = 'Customer Services Director' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Kuwait Hospital'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Kuwait Hospital
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