Vice President, Merchant Operations, Card Operations Processing Center
Full time
at United Overseas Bank
in
Singapore
Posted on May 8, 2024
Job details
Vice President, Merchant Operations, Card Operations Processing Center Posting Date: 29 Apr 2024 Location: Alexandra (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities
- In charge of supervising & ensuring smooth running of Merchant Operations function within the bank which encompasses
- Merchant Onboarding: Application Processing, Account Creation & Terminal ID Creation
- Merchant Payment: Merchant Refund/Adjustment, Returned Fund, Posting Rejects
- Merchant Servicing: Statement Retrieval, Account Closure, Maintenance Request
- Plan & manage capacity to support changing Business demand
- Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
- Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review. Lead, engage and coach staff to a high standard of performance, productivity and service quality
- Proactively manage and resolve customers' and business units' feedback and queries promptly
- Drive operations related projects & process improvements
- Ensure that the Bank's policies, guidelines, operations control and compliance requirements are strictly adhered to;
- Ensure that operation procedures are kept up to-date; Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality
- Diploma/Degree Holder
- 5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations
- Experienced in team management experience with a minimum size of 10.
- Able to multi-task and cope with change and diversity in a fast-paced environment
- Experience in change management projects, including successful RPA and automation implementations.
- Strong organizational and management skills with strong leadership qualities
- Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues
- Meticulous with an eye for details and quality mindset
- Strong cross-functional collaboration, verbal/written communications & interpersonal skills to drive outcomes through influence and negotiations
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In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. 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Hiring company
United Overseas Bank
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