Service Officer- Virtual Banking- Retail Banking Division( Kuwaiti Nationals)
Full time
at Commercial Bank of Kuwait
in
Kuwait
Posted on May 8, 2024
Job details
- Interact with customers and service all transactional requirements.
- Service standards as defined to be adhered at all times.
- Any other assignments as defined by the Manager or Supervisor from time to time.
- Ensure accuracy of the information provided to customers, request support from Operations Officer if required.
- Keep customer information confidentiality
- Abide by IT Security policy and procedures.
- Suggest to the customer after finishing the transaction on usage of Mobile application, On-line Banking & other services.
- Number of calls answered and average time of call as per industry standards.
- Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.
- Fast response and process to financial and non-financial.
- Communicate customer's suggestions/comments clearly to the Team Leader/Supervisor.
- Performing transaction as per bank procedures.
- Follow-up with Branch or concerned Dept. /Division for any issue related to the Unit
- Participate actively in training and supporting new Service Officer.
- Accordingly lead & supervise the team of Service Officer to run normal Virtual Banking transactions and tasks assigned by superiors.
- Communicate with Operations Officer/Manager in case of need to solve service emergency requirements or system mal-functions.
- To test any new application, system and provide us with his points.
- Communication
- Teamwork
- Client Focus
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This comprehensive Customer Analytics Training Practice training program is your ultimate guide to a successful career in this field. Whether you're a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Customer Analytics Training Practice Online Training has everything you need to excel.<br /> <br /> <strong>With this Customer Analytics Training Practice course, you will get a CPD-accredited PDF certificate and our exclusive student ID card absolutely free.</strong><br /> <br /> In this Customer Analytics Training Practice, you'll master the core skills of this sector, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. 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Hiring company
Commercial Bank of Kuwait
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Level 2 Certificate in Customer Service John AcademyAED 93
AED 955Duration: 32 Hours -
Customer Analytics Academy for Health & FitnessAED 46Duration: Upto 4 Hours
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