Chief Steward

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

As the Chief Steward at Hawar Resort, you will oversee the stewarding department and play a pivotal role in ensuring the cleanliness, organization, and efficiency of our resort's culinary operations. Your leadership, attention to detail, and dedication to excellence will contribute significantly to the overall guest experience and operational success of our resort. What is in it for you:

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

• Lead and supervise the stewarding team, providing guidance, support, and training to ensure that all tasks are completed efficiently and to the highest standards.
• Coordinate with the culinary and food and beverage departments to ensure the timely delivery of clean dishes, utensils, and equipment to support their operations.
• Maintain inventory levels of cleaning supplies, chemicals, and equipment, and coordinate with procurement to replenish stock as needed.
• Develop and implement cleaning schedules and procedures to ensure that all kitchen and dining areas are cleaned and sanitized in accordance with health and safety regulations.
• Conduct regular inspections of kitchen and dining areas to identify cleanliness issues, maintenance needs, and safety hazards, and take appropriate actions to address them.
• Handle any stewarding-related issues or concerns raised by staff members promptly and professionally, and take appropriate actions to resolve them to the satisfaction of all parties involved.
• Ensure compliance with all safety and sanitation standards and regulations, and implement measures to promote a safe and healthy work environment for staff.
• Maintain records and reports related to stewarding activities, including inventory levels, cleaning schedules, and maintenance logs, and provide regular updates to management as needed.

Qualifications

• Previous experience in a supervisory or leadership role within the hospitality industry, preferably in stewarding or kitchen operations.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent organizational skills and attention to detail.
• Effective communication skills, both verbal and written.
• Knowledge of safety and sanitation regulations and practices.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Additional Information

​​​​​ Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor?  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS