Help Desk Technical Tier I Support
Job details
Job Title: Help Desk Technical Tier I Support Location : NSA, Bahrain Security Clearance: Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable to start) Requisition Type: Funded Due to the nature of the work and contract requirements, US Citizenship is required. The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network.
- Field trouble calls via the phone and computer trouble ticketing system.
- Perform laptop imaging.
- Perform basic IP troubleshooting.
- Build user accounts on the domain.
- Add and remove computers from a Microsoft domain environment.
- Assign user accounts to appropriate groups and permissions.
- Build exchange mailboxes.
- Troubleshoot user email issues.
- Troubleshoot printers and map shared printers.
- Document trouble calls and computer/network actions for reporting purposes.
- Travel CONUS/OCONUS to support missions up to 10%.
- Minmum of s even (7) years of experience with IT systems.
- Minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.
- Must have one (1) of t he following required certifications : A+, Network+, Security+CE.
- Associates degree in Networking , OR eleven (11) years of recent specialized experience.
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