Team Leader - Al Fayrooz Loung

An opportunity has arisen for a Team Leader to join the team of Jumeirah Al Qasr. The main duties and responsibilities of this role are:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitor customer satisfaction and respond to customer feedback and complaints ensuring JI and MJ procedures for CSI and Compliant Handling are followed.
• Informs Outlet Manager or Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
• Actively uses the database of customer details and history to assist in guest recognition.
• Advices the Outlet Manager or Assistant Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”.
• Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs.
• Assist in controlling department forms and records according to the JI standards for document control, including (but not limited to):

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