Business Analyst-CRM
Job details
Client Introduction: In this role you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the Banking Industry known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects. Job Title: Business Analyst CRM This role should have the capability of business analysis project management and technical skills in managing and implementing CRM strategies and systems within an organization. Key Responsibilities: CRM Strategy Development and Implementation:
- Collaborate with senior management to define and develop CRM strategies that align with business goals.
- Lead the planning and implementation of CRM projects ensuring they are delivered on time within scope and budget.
- Analyze business processes and customer interactions to identify opportunities for CRM initiatives to enhance customer satisfaction and loyalty.
- Manage the entire lifecycle of CRM projects from conception through implementation and postlaunch support.
- Coordinate with internal teams and external vendors to ensure smooth execution of projects.
- Monitor project progress adjust as necessary and report on milestones and outcomes to stakeholders.
- Conduct indepth analysis of business requirements to inform CRM strategy and system customization.
- Translate business needs into technical requirements for the CRM system.
- Evaluate the effectiveness of CRM strategies and tools recommending improvements or new technologies as needed.
- Serve as the primary liaison between the IT department external vendors and business units regarding CRM initiatives.
- Ensure clear communication and understanding of CRM strategies projects and outcomes across all levels of the organization.
- Gather feedback from users and stakeholders to continuously improve CRM effectiveness.
- Develop and deliver training programs for users on how to effectively use the CRM system.
- Provide ongoing support and guidance to users addressing any issues or concerns with the CRM system.
- Create documentation and resources to assist users with CRM processes and best practices.
- Bachelors degree in Information Technology or related field.
- Proven experience in project management and business analysis specifically with CRM systems.
- Strong understanding of CRM principles technologies and trends.
- Excellent analytical problemsolving and decisionmaking skills.
- Strong leadership and team management abilities.
- Effective communication and interpersonal skills with the ability to interact with a variety of stakeholders.
- Experience with CRM software is highly desirable.
- Project management certification (e.g. PMP) or CRM certification (e.g. Salesforce Admin) can be advantageous.
- Competitive salary and bonus structure.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and growth.
- Flexible work arrangements including remote work options.
- Employee recognition programs and a collaborative team environment.
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