Associate Director - Resource Management
Full time
at Korn Ferry
in
Online
Posted on May 8, 2024
Job details
Associate Director - Resource Management
Requisition ID 16368 Country 1 United Arab Emirates Location type 1 Onsite State / Province 1 Dubayy (Dubai) City 1 Dubai About Us Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries . We offer five core solutions:- Organizational Strategy
- Assessment and Succession
- Talent Acquisition
- Leadership Development
- Total Rewards
- Develop and manage capacity planning through building robust demand plans based on business trends, current and anticipated pipeline of opportunities and anticipated growth of marquee accounts.
- Perform talent-related financial and business analytics requests as needed.
- Use workforce planning tools to support forecasting, modeling, and operational action planning, including strategies to resolve staffing conflicts.
- Hold regular forecast review meetings with leaders, developing action plans to address resource requirements and gaps.
- Forecast use and proposed cost of contingent workforce.
- Drive an effective partnership with leaders (within assigned countries) and infuse productive resource planning and aligning practices into sales and delivery processes.
- Partner with solution and market leaders to identify opportunities to optimize resourcing.
- Stay current in understanding the organizational matrix (solutions, markets, geographies, lines of business, internal functions) and be up to date on changes as they occur.
- Work in close partnership with other key internal functions.
- Monitor solution trends/developments and share this among appropriate teams and leaders.
- Manage use and cost of contingent workforce e.g. contractors and SAVs. Includes forecasting, partnering with finance on metrics, and assuring contractor use and payment processes are followed.
- Oversee approval process for use of contingent workforce on a case-by-case basis.
- When needed to fill a talent gap, collaborate with central team to identify and onboard further SAVs
- Standardize rate card for SAVs used within the region.
- Know your talent pools including numbers, individual skill profiles/interests, group skill gaps/surpluses, and potential training needs.
- Constantly evaluate the needs of the Firm, region, office, client, and consultant in determining the right staffing solutions. Judiciously manage contractor vs. FTE tradeoff for firm profitability.
- Manage client team expectations through appropriate information sharing and education.
- Understand the staffing need fully, and in the unique context of the client/solution, determine consultant “success profile” for Consulting’s various offerings.
- Think appropriately outside immediate talent pools for the right opportunity for others.
- Hand requests to appropriate groups within RM where necessary, following global processes.
- Help expose new or unknown talents to engagement teams, advocating for their capability to be successful in a new environment.
- Onboard new consultants, educating them on how to partner with RM effectively.
- Seek and provide feedback; maintain an ongoing feedback loop with consultants and people managers on performance. Use information to enhance future development opportunities for consultants.
- Apply cultural intelligence to adjust staffing approach to the needs and cultural norms of countries.
- Apply your knowledge of the professional services industry and how publicly listed consulting firms operate (e.g., contract-to-cash, business development cycles, project delivery cycles, billable hours, time entry, quarterly reporting, etc.) to staffing.
- Review and monitor monthly reports, e.g. utilization reporting, forecast capacity, variance reporting, salesforce pipeline, and backlog
- Leverage business and financial acumen to understand the implications of bill rates, fees, etc.
- Understand our clients, what they do, what they need, and how we are helping them.
- Demonstrate strong commercial awareness when reporting to stakeholders: utilization, monitoring and investigating discrepancies between the data, and providing insight to the leadership teams, highlighting any potential concerns.
- Relevant years of experience in resource management or related field.
- High degree of professionalism in all areas (communication, approach, style); understanding what it means to represent a top-tier professional services firm.
- Highly developed diplomacy, influencing, negotiation, and conflict-management skills.
- Ability to lead multiple high-profile/value and complex projects with multiple top-level stakeholders.
- Ability to work effectively under pressure and with short timelines/competing demands.
- Ability to work effectively across multiple geographies/cultures.
- Ability to partner at all levels of the organization internally and externally.
- Gravitas and judgment to understand when and how to challenge senior leaders productively and maintain relationships.
- Highly analytical; ability and drive in puzzle-solving.
- Creative and resourceful.
- Ability to maintain and align with processes.
- Detail orientated with a strong focus on quality.
- Ability to handle large amounts of information and ambiguity.
- Sense of discretion/prudence in working with sensitive information.
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