Job details
IT Senior Operations and Support Engineer Jobs in Dubai
Job: Full Time Location: Dubai, UAEJob Responsibilities:
- Address customer issues and resolve incidents and problems to provide a superior service to our customers both internal to EG-IT and external to the Group. Ensuring that the service provided is in line with the specific qualitative or quantitative targets and Key Performance Indicators (KPIs)
- Analyze trend of reported incidents related to various technology and platform and provide solutions to our customers enabling them to resume their work with a minimum disruption and within the agreed Service Level Objectives, KPIs and targets set.
- Coordinate with application vendors and service providers (both EG-IT teams providing a service and external organizations like SITA, BT, etc.) to ensure both the quick resolution of incidents and problems and the smooth running of our departmental and global operations.
- Drive Continuous Improvement by proactively identifying & highlighting issues and risks that may impact the services provided by EG-IT.
Job Requirements:
- 12 Years schooling or equivalent
- Experience in Information Technology, specialist technical experience within an IT operational based environment
- Must have extensive proven experience in systems, operations and environments of a similar size and complexity – Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources
- Technical & Professional Certifications (MCSE, MCP, ITIL foundation etc.) will be an added advantage.
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Ensuring that the service provided is in line with the specific qualitative or quantitative targets and Key Performance Indicators (KPIs)</li><li> Analyze trend of reported incidents related to various technology and platform and provide solutions to our customers enabling them to resume their work with a minimum disruption and within the agreed Service Level Objectives, KPIs and targets set. </li><li> Coordinate with application vendors and service providers (both EG-IT teams providing a service and external organizations like SITA, BT, etc.) to ensure both the quick resolution of incidents and problems and the smooth running of our departmental and global operations. </li><li> Drive Continuous Improvement by proactively identifying & highlighting issues and risks that may impact the services provided by EG-IT. </li></ul><h3><b> Job Requirements: </b></h3><ul><li>12 Years schooling or equivalent </li><li> Experience in Information Technology, specialist technical experience within an 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IT Senior Operations and Support Engineer Jobs in Dubai at emirates. Please apply or share https://jobs.laimoon.com/jobs/externalview/43499769' $emailText = 'Hiring now! IT Senior Operations and Support Engineer Jobs in Dubai at emirates. 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