Guest Services Executive - Guest Relations

• Guest Services Executive - Guest Relations

Guest Services Executive - Guest Relations

• Prepare next day’s VIP arrival list, along with amenities requisition.
• Check arrivals list for the following day, allocate rooms for VIP guests and guests with special requirements.
• Order and ensure timely delivery of amenities for all arrival and in-house VIPs and Suite guests.
• Inspect the rooms of all VIP and Suite guests prior to their arrival at the hotel.
• Cover shifts on the Guest Services Desk in accordance with the duty roster.
• Cover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and Suite guests.
• Attend to special requests made by VIP and Suite guests prior to, during, or after their stay.
• Print and action Guest Services trace report.
• Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the Front Desk.
• Meet and escort guests to their rooms after arriving from the airport having completed the registration procedures at the airport reception.
• Assist in Executive Club Lounge as required.
• Carry out courtesy calls to VIPs and Suites.
• Assist in the writing and maintenance of guest history.
• Provide tours of the hotel and its facilities as requested.
• Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions.
• Assist with group registration when required.
• Ensure the Guest Relations Desk is covered at most times.

Administration:

• Prepare VIP guests list for next day’s arrival.
• Prepare the daily guest amenity list and distribute it to the respective department.
• Print and distribute guest remarks report.
• Check the previous night’s no shows and pull out amenities accordingly.
• Prepare and distribute the daily guest feedback report.
• Prepare and distribute the daily guest amenity list.
• Updates and maintains all Guest History Files.
• Prepare welcome letters for all VIP guests
• Prepare special guest letters (i.e. Birthday, Anniversary, Honeymoon)
• Perform any related duties and special projects as requested by the Guest Relations Manager and Team Leader.
• Adhere to Jumeirah International’s Guiding Principles and Hallmarks.
• Comply with Resort’s health safety and hygiene procedures and products.

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