Home Saudi Arabia Guest Service Officer DMM Airport
Home Saudi Arabia Guest Service Officer DMM Airport
Guest Service Officer DMM Airport
Job details
About this positionThe Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel & Lounge to the guest throughout all stages of their stay. Determinates a guest's reservation status and identifies their duration of stay.Responsibilities:• Register guests and to assigns rooms, accommodating special requests whenever possible.• Verifies the guest's method of payment and follows established credit-checking procedures.• Carry out regular checks of all areas, such as food counter, shower room, toilet, internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.• Overall, to achieve higher satisfaction level to Company's target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.Requirements:• Relevant experiences in hotel or customer service is an advantage• Customer-orientated with a pleasant disposition and the ability to work in a fast-paced environment• Ability to multi-tasking while maintaining a positive attitude when working with guests and team members• Computer literate and able to navigate through the company systemMicrosoft office Excel skills• Outgoing, good communication, interpersonal skills, active listening and showing empathy• Be willing to perform shift work and work on weekends, Public Holidays - 5 days work weekAble to communicate in English. able to join immediately.Saudi National
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Strategic Management and Development Lead AcademyAED 93
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