CRM Reporting and Development Specialist
Job details
CRM Reporting and Development Specialist Pearson Carter are working with an established international Law Firm that currently have over 70 offices and 5000+ lawyers worldwide. They are heavily driven by technology and embrace the possibilities that opens up as it develops new and better ways of working to support their clients. They are seeking a CRM Reporting and Development Specialist to be responsible for supporting CRM development alongside driving reporting and insights for the Marketing Operations function. Responsibilities
- Reporting & Insights – design and build out reporting within CRM utilising PowerBI and Fetch-based reporting services reports.
- CRM system development & maintenance – alongside the Senior CRM Technology Development Manager, maintain and develop the CRM system and any integrations in line with the CRM strategy and CRM roadmap.
- Reporting Training – deliver training (upskilling) and knowledge sharing on reporting & insights to both those in the CRM team as well as the relevant stakeholders in the business.
- In depth knowledge Microsoft Power Platform (specifically Power BI/Power Automate), Microsoft D365 Administration and customisation.
- Have a good understanding of Microsoft Server technologies (including SQL Server and SSMS) and Fetch XML queries utilising Dataverse.
- Be familiar with Remote Desktop functions (RDP) and basic web troubleshooting (e.g. Edge Developer Tools, TCP/IP port requirements).
- Power Apps development experience (model driven/canvas-based applications).
- Experience with issue/project tools such as DevOps/Jira.
- Have a solid IT background in both applications and infrastructure, specifically Microsoft Dynamics and the Microsoft Power Platform.
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