Bilingual Disability Administrator

6 Months Contract

REMOTE

Job Summary: This role provides administrative support to the National Group Disability organization with teams supporting our plan members across Canada through illness, recovery and return to work. Key Accountabilities & Job Duties: Reviewing and assessing risk for external communications to ensure we are in compliance with privacy protocols with adherence to client specific communication guidelines requiring attention to detail to prevent privacy breaches.

Thoroughness and follow up to reconcile inconsistent or inaccurate information using excellent communication to provide feedback to case managers and leaders when guidelines and expectations are not met for privacy and confidentiality and email content.

Analyzing communications to document and track trends for continuous improvement.

Handling group email inbox expeditiously to meet turnaround times while maintaining quality.

Assist with other case management related administrative tasks - email communications, tool referrals, processing invoices etc.

Job Requirements (Education, Experience, Knowledge, Skills and Key Competencies)

Bilingualism (English/French)

Post-secondary education (college or university level) is required

Background in a health-related field and/or administrative office setting, will be an asset

Proficiency using Microsoft Office Suite (Outlook, Teams, Excel, OneNote, OneDrive, Power Point), and Adobe

Excellent attention to detail and accuracy

Excellent organization, prioritization, and planning abilities

Excellent written and oral communication skills

Thrives in a fast-paced environment

Flexible, adaptable, and able to cope with high workload volumes and conflicting deadlines

Fast learner who is analytical, proactive, and takes initiative

Ability to probe, investigate, apply critical judgement, problem solve and take ownership of discrepancies/issues and see through to resolution

Able to collaborate and build relationships with tact and diplomacy with internal partners

Able to work independently as well as within a team

Disability management and/or Group benefit knowledge will be an asset