Head of Operations

Our client is a travel and hospitality group. In order to support rapid and aggressive expansion, our client is looking for a talented and dynamic professional to join them as the Head of Operations. Job Responsibilities Talent and Culture:

• Cultivate a high-performance culture by aligning business and individual objectives effectively.
• Establish robust internal communication channels and foster cross-functional collaboration for maximum synergy.
• Lead, inspire, and develop a talented workforce, ensuring alignment with strategic business needs and enhancing efficiency and effectiveness.
• Manage key operational areas including Lounge/Hotel Operations, Culinary, F&B, Facilities Management, Quality Assurance, and more.
• Oversee revenue and cost performance, making strategic decisions to optimize business outcomes.
• Act as a member of the Country/Regional Executive Committee, contributing to strategic direction and decision-making.

• Develop and implement best practices to enhance operational efficiency.
• Collaborate with leadership to define organizational goals and support talent management initiatives.
• Identify and execute key performance indicators across various business areas.
• Ensure adherence to corporate policies and procedures, driving continuous improvement.
• Utilize technology to drive operational efficiencies and business performance.

• Set comprehensive departmental goals and execute commercial strategies.
• Drive budgeted revenue across all streams and optimize manpower costs.
• Prepare annual business plans and budgets, collaborating with department leaders.
• Conduct regular business reviews and implement strategies to achieve positive results.
• Collaborate with finance teams to monitor financial performance and drive cost efficiency.
• Develop action plans for underperforming outlets to restore profitability.
• Coach operations teams on effective cost management practices.

• Collaborate with stakeholders on contract management and lease negotiations.
• Develop and maintain strong relationships with internal and external partners.
• Contribute to strategic expansion plans and propose innovative concepts for growth.

• Bachelor's degree in Business Administration or related field.
• Minimum five (5) years of senior management experience in Travel, Airline, or Hospitality industry.
• Strong analytical, strategic, and decision-making skills.
• Proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Fluent in written and spoken English, with proficiency in other key languages.

Tahap senioriti

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