Regional Debt Collection Manager

Job Description

• Overseeing staff members and ensuring the collection of outstanding debts from clients and achieve collection target set for entire team
• Expert in Locating and skip tracing debtors
• Negotiate payoff deadlines or payment plans
• Setting payment collection goals and targets for the department.
• Creating and implementing a strategy to improve the collection of outstanding credit.
• Implementing collection policies and procedures to avoid excessive outstanding credit.
• Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
• Implementing deadlines for invoicing and payment collection.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.
• Remaining informed of any legislative procedural training regarding debt collection.
• Training and mentoring of staff members in the collections department.

Job Requirements

• Bachelor’s degree in finance, accounting, or a related field, MBA Preferred.
• 13+ years experience as debt collections and recovery manager.
• A minimum of 10+ years experience in debt collection or law firm
• Experience with accounting software such as Quickbooks, CRMs and advanced knowledge of MS Excel.
• The ability to work accurately and independently.
• Good verbal and written communication skills.
• Excellent analytical skills and an eye for detail.
• Outstanding leadership and managerial skills.
• Strong time and people management skills.
• Ability to work to strict deadlines.