Customer Operations Manager
Full time
at SHV Holdings
in
Online
Posted on May 7, 2024
Job details
Customer Operations Manager page is loaded
Customer Operations Manager
Apply remote type On-Site locations Ringaskiddy time type Full time posted on Posted 2 Days Ago job requisition id R0011565 Role: Customer Operations Manager Location: Cork ABOUT THE ROLE – To maintain an ongoing relationship with selected customers and sales staff. The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.- Leadership, management, and development of team on site
- Complete ownership of the customer relationship
- Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.
- Responsibility for driving the success of the site, including P&L
- Responsible for driving the success of site KPI's
- Continuous Improvement initiatives relating to the stores and associated processes
- People Management and Leadership
- Problem solving
- Customer focus
- Communication
- Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS.
- Being both an escalation and initial point of contact for the customer
- Responding to client enquiries and requests – Non-stock, across multiple vendors.
- Ensure order expediting is up to date
- Organisation
- Problem solving
- Customer focus
- Communication
- Leadership & Management
- 25 days plus bank holidays annual holiday entitlement
- Ability to purchase an additional 5 days holiday subject to scheme rules
- Contributory Pension Scheme
- Bike to Work Scheme
- Life Assurance
- Up to 1 day’s paid leave to concentrate on your wellbeing
- A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
- Unlimited mental health support from qualified mental healthcare professionals
- 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
- Six 1-2-1 nutritional video consultations per year
- Six 1-2-1 digitally delivered personal training sessions per year
- 360 Wellbeing Score — take just four short assessments to get your score and unlock six1-2-1 lifestyle coaching sessions per year
- Physiotherapy — eight sessions a year shared between you and your partner
- Medical second opinions
- Savings and discounts for savings on weekly costs
- On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
- Company Sick Pay from day 1
- Group Income Protection – after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests
- Car or Car allowance
About us:
Hi, we’re ERIKS - a leading Specialised Industrial Service Provider. We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team. Our mission is to make our customer’s industry work better. We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service. Which is where you come in!Why ERIKS?
By joining ERIKS, you’ll be part of something special. Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS. Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS. What are you waiting for? We can’t do it without you!About Us
Because we need you just as much as you need us. Together we are unbeatable! Opportunities for growth! ERIKS is growing and has room for enthusiastic, motivated employees to grow with it. ERIKS gives employees the opportunity to develop themselves, at both the professional and personal level. Dynamic! ERIKS is a healthy, growing enterprise. This brings continuity, stability and, therefore certainty. Certainty, with room for ambition, personal development and innovation. Challenges and innovation! Working at ERIKS means working in an innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner. All of this as a team and as individual. Being part of a strong team! ERIKS is constantly working on a corporate culture where people take centre stage. A friendly, open and pleasant work environment with respect for and confidence in one another. A stimulating and challenging workplace climate where knowledge is shared. As an ERIKS employee, you form part of a winning team; a team that helps keep ERIKS the undisputed market leader in its field. Work placement, traineeship opportunities for students! We offer ample opportunities, especially for students from a technical or commercial background. The wide range of trainee posts at ERIKS offers students the opportunity to gain practical experience at an innovative multinational company. Those in search of an informative and challenging traineeship at an organisation with a friendly and open work climate need look no further than ERIKS. A traineeship in Continental Europe, North America, UK & Ireland and Asia; ERIKS makes it all possible. #J-18808-LjbffrApply safely
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