Home United Kingdom Customer Service Advisor
Home United Kingdom Customer Service Advisor
Customer Service Advisor
Job details
Customer Service Advisor *Job Req ID: *31392*Posting Date: *19 Apr 2024*Function: *EE Contact Centres *Unit: *Consumer *Location:*Plymouth Contact Centre, Plymouth, United Kingdom *Salary: *23,504.00 Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. *What’s in it for you?** A great starting salary of £23,504 rising to £24,064 after 9 months of being here * Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. * Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. * Volunteering days, so you can give back to your local community. * Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? Pay: £23,504.00 per year
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Also, you will have the capacity to take in the structures and goals engaged with directing of administrator collaborator and client benefit.<br /> <br /> <strong>COURSE CURRICULUM<br /> <br /> Admin Support</strong> <ul> <li>Getting Started</li> <li>Getting Organized (I)</li> <li>Getting Organized (II)</li> <li>Managing Time</li> <li>Getting It All Done On Time</li> <li>Special Tasks</li> <li>Verbal Communication Skills</li> <li>Non-Verbal Communication Skills</li> <li>Empowering Yourself</li> <li>The Team of Two</li> <li>Taking Care of Yourself</li> <li>Wrapping Up</li> </ul> <strong>Administrative Management</strong> <ul> <li>Getting Started</li> <li>Why Your Office Needs Administrative Procedures</li> <li>Gathering the Right Tools</li> <li>Identifying Procedures to Include</li> <li>Top Five Procedures to Record</li> <li>What to Include in Your Binder (I)</li> <li>What to Include in Your Binder (II)</li> <li>Organizing Your Binder</li> <li>What Not to Include in the Procedure Guide</li> <li>Share Office Procedure Guide</li> <li>Successfully Executing the Guide</li> <li>Wrapping Up</li> </ul> <strong>Organisational Skills</strong> <ul> <li>Getting Started</li> <li>Remove the Clutter</li> <li>Prioritize</li> <li>Scheduling Your Time</li> <li>To-Do Lists</li> <li>Paper and Paperless Storage</li> <li>Organization in Your Work Area</li> <li>Tools to Fight Procrastination</li> <li>Organizing Your Inbox</li> <li>Avoid the Causes of Disorganization</li> <li>Discipline is the Key to Stay Organized</li> <li>Wrapping Up</li> <li>Organisational Skills Course for Administrator Level 2- Activities</li> </ul> <strong>Customer Service Skills</strong> <ul> <li>Understanding Customer Service</li> <li>Identifying Customer Expectations</li> <li>Providing Excellent Customer Service</li> <li>Focusing on the Customer</li> <li>Customer Service and the Telephone</li> <li>Handling Complaints</li> <li>Enduring Stress</li> </ul> <strong>Customer Relations and Dealings</strong> <ul> <li>Getting Started</li> <li>The Right Attitude Starts with You</li> <li>Stress Management (Internal Stressors)</li> <li>Stress Management (External Stressors)</li> <li>Transactional Analysis</li> <li>Module Six - 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Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE <p></p> Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. <p></p> You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. <p></p> We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. 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Customer Service Advisor at EE. Please apply or share https://jobs.laimoon.com/jobs/externalview/43486601' $emailText = 'Hiring now! Customer Service Advisor at EE. 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Hiring company
EE
-
Admin and Customer Service Diploma Adams AcademyAED 94
AED 735Duration: 92 Hours -
Customer Service Level 2 Adams AcademyAED 107
AED 1,065Duration: Upto 33 Hours
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