Job details
Für unsere Tochtergesellschaft, die material.one suchen wir eine/n Customer Care Manager - Remote (all genders)material.oneist das Produkt-Start-Up in deradesso Group. material.one ist eine Supply Chain Collaboration Platform für Produkt- und Prozessfreigaben. Damit unterstützt material.one global agierende Hersteller und ihre Lieferanten bei der Zusammenarbeit in Bereichen wie Quality Management, Nachhaltigkeit und Produktzertifizierung. material.one schließt Lücken zwischen der Systemlandschaft der Hersteller und seinen Partnern. Hersteller, Lieferanten und Unternehmen aus dem Bereich Testing, Inspection und Certification können mit material.one einfacher und kostensparender zusammenarbeiten. Die material.one AG ist ein Unternehmen der adesso Group, einem der führenden IT-Dienstleister mit 8.500 Mitarbeitern (FTE). Trotzdem sind wir eineigenständiges Start-Up, mit agilen Entscheidungen und höchster Flexibilität und einem gemeinsamen Ziel, wir bauen die besteSupply Chain Collaboration Plattformam Markt. Zu den Kernbranchen gehören unter anderem Automotive und Manufactring Industries. Bis zu 100% Remote-Workingist bei uns selbstverständlich, Du bist aber auch in jeder der mehr als30 adesso Niederlassungenund natürlich in unserem material.one-Büro inAugsburgwillkommen.
DEINE ROLLE - DAS WARTET AUF DICH
Du kannst gut zuhören, hast ein Gespür für Kundenwünsche und hast Spaß daran, die Durchführung des 1st- und 2nd Level IT-Supports in unserem Customer Care Center für die Plattform material.one zu übernehmen?Dann bist du bei uns im Customer Care Management bei material.one genau richtig!Im Detail übernimmst Du folgende Aufgaben:- Du führst Fehleranalysen, -behebungen sowie die Dokumentation vonAnwender- und IT-Problemen in Zusammenarbeit mit unseren internationalenExpertenteams (3rd Level IT-Support) durch
- Du konzeptionierst und führst Onboarding Termine mit unseren nationalen und internationalen Kunden durch (ggf. inkl. Durchführung von Schulungen)
- Du erstellst mit unseren internationalen Expertenteams aussagekräftige Dokumentations- und Einführungsmaterialien für die Plattform material.one
- Du deckst aktiv Optimierungspotentiale sowohl im Customer Care Center als auch in der Plattform material.one auf, findest Lösungen und setzt diese mit unseren Expertenteams um
- Du kannst bei entsprechender Eignung die Hauptverantwortung für Bereiche unseres Customer Care Center übernehmen
DEINE SKILLS - DAS BRINGST DU MIT
- Du hast ein erfolgreich abgeschlossenes Hochschulstudium im Informatikumfeld oder eine vergleichbare berufliche Qualifikation
- Während deiner mehrjährigen Erfahrung in der Tätigkeit als Support Consultant hast du dein überdurchschnittliches Engagement und deine selbständige, strukturierte und gründliche Arbeitsweise unter Beweis gestellt
- Darüber hinaus bringst du eine ausgeprägte Team- und Serviceorientierung mit
- Du zeichnest dich durch ein hohes Qualitätsbewusstsein, sehr gute kommunikative Fähigkeiten (in Deutsch und Englisch) und ein sicheres Auftreten aus
CHANCENGEBER - WAS ADESSO AUSMACHT
Unser Ziel ist es, dass du dich bei uns wohlfühlst. Wir legen großen Wert auf ein kollegiales und von Gemeinschaftsgefühl geprägtes Umfeld. Die familiäre Arbeitsatmosphäre zeichnet sich durch ein besonderes „Wir-Gefühl“ aus – deshalb haben wir uns sogar einen Namen gegeben: „mates“! Und dafür tun wir auch einiges. Kontinuierlicher Austausch, Teamgeist und ein respektvoller sowie anerkennender Umgang sorgen für ein Arbeitsklima, das verbindet. Wir eröffnen Entwicklungs- und Führungsmöglichkeiten – unser Versprechen, ein Chancengeber zu sein, nehmen wir ernst. Unser umfangreiches Trainings- und Weiterbildungsangebot sorgt dafür, dass deine Entwicklung bei uns nicht stillsteht. Wir bieten Dir 100%Remote-Working, flexible Arbeitszeiten und stellen Dir Deine Hardware zur Verfügung. Um trotz Remote-Working im persönlichen Kontakt zu bleiben, treffen wir uns vierteljährlich zu einem Projekttag, um Ideen auszutauschen und um eine starke Teamdynamik zu pflegen.KONTAKT
Du bist offen für neue und anspruchsvolle Aufgaben? Dann sende uns deine Bewerbungsunterlagen (inkl. deines CV, deiner Arbeits- und Studienzeugnisse sowie deiner Gehaltsvorstellungen und dem frühestmöglichen Eintrittstermin) vorzugsweise über unser Webformular. #J-18808-LjbffrApply safely
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=> null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Für unsere Tochtergesellschaft, die material.one suchen wir eine/n <br>Customer Care Manager - Remote (all genders)<p></p>material.oneist das Produkt-Start-Up in deradesso Group. <p></p>material.one ist eine Supply Chain Collaboration Platform für Produkt- und Prozessfreigaben. Damit unterstützt material.one global agierende Hersteller und ihre Lieferanten bei der Zusammenarbeit in Bereichen wie Quality Management, Nachhaltigkeit und Produktzertifizierung. material.one schließt Lücken zwischen der Systemlandschaft der Hersteller und seinen Partnern. Hersteller, Lieferanten und Unternehmen aus dem Bereich Testing, Inspection und Certification können mit material.one einfacher und kostensparender zusammenarbeiten. <p></p>Die material.one AG ist ein Unternehmen der adesso Group, einem der führenden IT-Dienstleister mit 8.500 Mitarbeitern (FTE). Trotzdem sind wir eineigenständiges Start-Up, mit agilen Entscheidungen und höchster Flexibilität und einem gemeinsamen Ziel, wir bauen die besteSupply Chain Collaboration Plattformam Markt. Zu den Kernbranchen gehören unter anderem Automotive und Manufactring Industries. <p></p>Bis zu 100% Remote-Workingist bei uns selbstverständlich, Du bist aber auch in jeder der mehr als30 adesso Niederlassungenund natürlich in unserem material.one-Büro inAugsburgwillkommen. <h3> DEINE ROLLE - DAS WARTET AUF DICH </h3> Du kannst gut zuhören, hast ein Gespür für Kundenwünsche und hast Spaß daran, die Durchführung des 1st- und 2nd Level IT-Supports in unserem Customer Care Center für die Plattform material.one zu übernehmen?<br>Dann bist du bei uns im Customer Care Management bei material.one genau richtig!<p></p>Im Detail übernimmst Du folgende Aufgaben: <ul><li> Du führst Fehleranalysen, -behebungen sowie die Dokumentation vonAnwender- und IT-Problemen in Zusammenarbeit mit unseren internationalenExpertenteams (3rd Level IT-Support) durch </li><li> Du konzeptionierst und führst Onboarding Termine mit unseren nationalen und internationalen Kunden durch (ggf. inkl. Durchführung von Schulungen)</li><li> Du erstellst mit unseren internationalen Expertenteams aussagekräftige Dokumentations- und Einführungsmaterialien für die Plattform material.one </li><li> Du deckst aktiv Optimierungspotentiale sowohl im Customer Care Center als auch in der Plattform material.one auf, findest Lösungen und setzt diese mit unseren Expertenteams um </li><li> Du kannst bei entsprechender Eignung die Hauptverantwortung für Bereiche unseres Customer Care Center übernehmen </li></ul><h3> DEINE SKILLS - DAS BRINGST DU MIT </h3><ul><li> Du hast ein erfolgreich abgeschlossenes Hochschulstudium im Informatikumfeld oder eine vergleichbare berufliche Qualifikation </li><li> Während deiner mehrjährigen Erfahrung in der Tätigkeit als Support Consultant hast du dein überdurchschnittliches Engagement und deine selbständige, strukturierte und gründliche Arbeitsweise unter Beweis gestellt </li><li> Darüber hinaus bringst du eine ausgeprägte Team- und Serviceorientierung mit </li><li> Du zeichnest dich durch ein hohes Qualitätsbewusstsein, sehr gute kommunikative Fähigkeiten (in Deutsch und Englisch) und ein sicheres Auftreten aus </li></ul><h3> CHANCENGEBER - WAS ADESSO AUSMACHT </h3> Unser Ziel ist es, dass du dich bei uns wohlfühlst. Wir legen großen Wert auf ein kollegiales und von Gemeinschaftsgefühl geprägtes Umfeld. Die familiäre Arbeitsatmosphäre zeichnet sich durch ein besonderes <br>„Wir-Gefühl“ aus – deshalb haben wir uns sogar einen Namen gegeben: „mates“! Und dafür tun wir auch einiges. Kontinuierlicher Austausch, Teamgeist und ein respektvoller sowie anerkennender Umgang sorgen für ein Arbeitsklima, das verbindet. Wir eröffnen Entwicklungs- und Führungsmöglichkeiten – unser Versprechen, ein Chancengeber zu sein, nehmen wir ernst. Unser umfangreiches Trainings- und Weiterbildungsangebot sorgt dafür, dass deine Entwicklung bei uns nicht stillsteht. <p></p>Wir bieten Dir 100%Remote-Working, flexible Arbeitszeiten und stellen Dir Deine Hardware zur Verfügung. Um trotz Remote-Working im persönlichen Kontakt zu bleiben, treffen wir uns vierteljährlich zu einem Projekttag, um Ideen auszutauschen und um eine starke Teamdynamik zu pflegen. <h3> KONTAKT </h3> Du bist offen für neue und anspruchsvolle Aufgaben? 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Join now!<br /> <br /> <br /> <br /> <br /> <strong>Patient Customer Service Course</strong><br /> <br /> <ul> <li>Module 01: Introduction To Patient Customer Service</li> <li>Module 02: Effective Patient Customer Service Training</li> <li>Module 03: Areas Of Patient Customer Service</li> <li>Module 04: Customer Service Operative Skills</li> <li>Module 05: Organising Schedules</li> <li>Module 06: Medical Jargon And Terminology</li> <li>Module 07: Effective Filing Systems In Medical Offices</li> <li>Module 08: Patient Customer Service Soft Skills</li> <li>Module 09: What Customer Service Is To Different Medical Professionals</li> <li>Module 10: Providing Customer Service And Support To Colleagues</li> <li>Module 11: Handling Difficult Customers</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Medical Receptionist,Patient Services Coordinator,Medical Administrator,Customer Experience Specialist', 'eligibility' => 'This Patient Customer Service Course is available to all learners of all academic backgrounds. 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And a good understanding of the English language, numeracy, and ICT will be helpful.', 'school' => 'John Academy', 'keywords' => 'Customer Service,Customer,Patient customer service,Filing medical records,Organising schedules', 'location' => 'Online', 'duration' => '6 To 7 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => null, 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43485739', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Care Manager (all genders)', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Für unsere Tochtergesellschaft, die material.one suchen wir eine/n <br>Customer Care Manager - Remote (all genders)<p></p>material.oneist das Produkt-Start-Up in deradesso Group. <p></p>material.one ist eine Supply Chain Collaboration Platform für Produkt- und Prozessfreigaben. Damit unterstützt material.one global agierende Hersteller und ihre Lieferanten bei der Zusammenarbeit in Bereichen wie Quality Management, Nachhaltigkeit und Produktzertifizierung. material.one schließt Lücken zwischen der Systemlandschaft der Hersteller und seinen Partnern. Hersteller, Lieferanten und Unternehmen aus dem Bereich Testing, Inspection und Certification können mit material.one einfacher und kostensparender zusammenarbeiten. <p></p>Die material.one AG ist ein Unternehmen der adesso Group, einem der führenden IT-Dienstleister mit 8.500 Mitarbeitern (FTE). Trotzdem sind wir eineigenständiges Start-Up, mit agilen Entscheidungen und höchster Flexibilität und einem gemeinsamen Ziel, wir bauen die besteSupply Chain Collaboration Plattformam Markt. Zu den Kernbranchen gehören unter anderem Automotive und Manufactring Industries. <p></p>Bis zu 100% Remote-Workingist bei uns selbstverständlich, Du bist aber auch in jeder der mehr als30 adesso Niederlassungenund natürlich in unserem material.one-Büro inAugsburgwillkommen. <h3> DEINE ROLLE - DAS WARTET AUF DICH </h3> Du kannst gut zuhören, hast ein Gespür für Kundenwünsche und hast Spaß daran, die Durchführung des 1st- und 2nd Level IT-Supports in unserem Customer Care Center für die Plattform material.one zu übernehmen?<br>Dann bist du bei uns im Customer Care Management bei material.one genau richtig!<p></p>Im Detail übernimmst Du folgende Aufgaben: <ul><li> Du führst Fehleranalysen, -behebungen sowie die Dokumentation vonAnwender- und IT-Problemen in Zusammenarbeit mit unseren internationalenExpertenteams (3rd Level IT-Support) durch </li><li> Du konzeptionierst und führst Onboarding Termine mit unseren nationalen und internationalen Kunden durch (ggf. inkl. 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Wir legen großen Wert auf ein kollegiales und von Gemeinschaftsgefühl geprägtes Umfeld. Die familiäre Arbeitsatmosphäre zeichnet sich durch ein besonderes <br>„Wir-Gefühl“ aus – deshalb haben wir uns sogar einen Namen gegeben: „mates“! Und dafür tun wir auch einiges. Kontinuierlicher Austausch, Teamgeist und ein respektvoller sowie anerkennender Umgang sorgen für ein Arbeitsklima, das verbindet. Wir eröffnen Entwicklungs- und Führungsmöglichkeiten – unser Versprechen, ein Chancengeber zu sein, nehmen wir ernst. Unser umfangreiches Trainings- und Weiterbildungsangebot sorgt dafür, dass deine Entwicklung bei uns nicht stillsteht. <p></p>Wir bieten Dir 100%Remote-Working, flexible Arbeitszeiten und stellen Dir Deine Hardware zur Verfügung. Um trotz Remote-Working im persönlichen Kontakt zu bleiben, treffen wir uns vierteljährlich zu einem Projekttag, um Ideen auszutauschen und um eine starke Teamdynamik zu pflegen. <h3> KONTAKT </h3> Du bist offen für neue und anspruchsvolle Aufgaben? 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In unseren interdisziplinären Teams aus den Bereichen Business Consulting, IT-Consulting, Software Development und IT-Management', 'meta_title' => 'Jobs from adesso ag', 'meta_description' => 'Jobs from adesso ag', 'meta_keywords' => 'Jobs from adesso ag', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Online' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ) $published = '2024-05-06 03:07:02' $daysleft = (float) 7 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/uae/Customer ' $csaKeywords = array( (int) 0 => 'Customer Care Manager (all genders)' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'online' $jobLocName = 'Online' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43485739' $companyName = ' at adesso ag' $twitterText = 'Hiring now! 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Hiring company
Adesso ag
-
Call Centre & Customer Service Course GateAED 70
AED 1,592Duration: Upto 9 Hours -
Patient Customer Service John AcademyAED 90Duration: 6 To 7 Hours
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