Job details
Für unsere Tochtergesellschaft, die material.one suchen wir eine/n Customer Care Manager - Remote (all genders)material.oneist das Produkt-Start-Up in deradesso Group. material.one ist eine Supply Chain Collaboration Platform für Produkt- und Prozessfreigaben. Damit unterstützt material.one global agierende Hersteller und ihre Lieferanten bei der Zusammenarbeit in Bereichen wie Quality Management, Nachhaltigkeit und Produktzertifizierung. material.one schließt Lücken zwischen der Systemlandschaft der Hersteller und seinen Partnern. Hersteller, Lieferanten und Unternehmen aus dem Bereich Testing, Inspection und Certification können mit material.one einfacher und kostensparender zusammenarbeiten. Die material.one AG ist ein Unternehmen der adesso Group, einem der führenden IT-Dienstleister mit 8.500 Mitarbeitern (FTE). Trotzdem sind wir eineigenständiges Start-Up, mit agilen Entscheidungen und höchster Flexibilität und einem gemeinsamen Ziel, wir bauen die besteSupply Chain Collaboration Plattformam Markt. Zu den Kernbranchen gehören unter anderem Automotive und Manufactring Industries. Bis zu 100% Remote-Workingist bei uns selbstverständlich, Du bist aber auch in jeder der mehr als30 adesso Niederlassungenund natürlich in unserem material.one-Büro inAugsburgwillkommen.
DEINE ROLLE - DAS WARTET AUF DICH
Du kannst gut zuhören, hast ein Gespür für Kundenwünsche und hast Spaß daran, die Durchführung des 1st- und 2nd Level IT-Supports in unserem Customer Care Center für die Plattform material.one zu übernehmen?Dann bist du bei uns im Customer Care Management bei material.one genau richtig!Im Detail übernimmst Du folgende Aufgaben:- Du führst Fehleranalysen, -behebungen sowie die Dokumentation vonAnwender- und IT-Problemen in Zusammenarbeit mit unseren internationalenExpertenteams (3rd Level IT-Support) durch
- Du konzeptionierst und führst Onboarding Termine mit unseren nationalen und internationalen Kunden durch (ggf. inkl. Durchführung von Schulungen)
- Du erstellst mit unseren internationalen Expertenteams aussagekräftige Dokumentations- und Einführungsmaterialien für die Plattform material.one
- Du deckst aktiv Optimierungspotentiale sowohl im Customer Care Center als auch in der Plattform material.one auf, findest Lösungen und setzt diese mit unseren Expertenteams um
- Du kannst bei entsprechender Eignung die Hauptverantwortung für Bereiche unseres Customer Care Center übernehmen
DEINE SKILLS - DAS BRINGST DU MIT
- Du hast ein erfolgreich abgeschlossenes Hochschulstudium im Informatikumfeld oder eine vergleichbare berufliche Qualifikation
- Während deiner mehrjährigen Erfahrung in der Tätigkeit als Support Consultant hast du dein überdurchschnittliches Engagement und deine selbständige, strukturierte und gründliche Arbeitsweise unter Beweis gestellt
- Darüber hinaus bringst du eine ausgeprägte Team- und Serviceorientierung mit
- Du zeichnest dich durch ein hohes Qualitätsbewusstsein, sehr gute kommunikative Fähigkeiten (in Deutsch und Englisch) und ein sicheres Auftreten aus
CHANCENGEBER - WAS ADESSO AUSMACHT
Unser Ziel ist es, dass du dich bei uns wohlfühlst. Wir legen großen Wert auf ein kollegiales und von Gemeinschaftsgefühl geprägtes Umfeld. Die familiäre Arbeitsatmosphäre zeichnet sich durch ein besonderes „Wir-Gefühl“ aus – deshalb haben wir uns sogar einen Namen gegeben: „mates“! Und dafür tun wir auch einiges. Kontinuierlicher Austausch, Teamgeist und ein respektvoller sowie anerkennender Umgang sorgen für ein Arbeitsklima, das verbindet. Wir eröffnen Entwicklungs- und Führungsmöglichkeiten – unser Versprechen, ein Chancengeber zu sein, nehmen wir ernst. Unser umfangreiches Trainings- und Weiterbildungsangebot sorgt dafür, dass deine Entwicklung bei uns nicht stillsteht. Wir bieten Dir 100%Remote-Working, flexible Arbeitszeiten und stellen Dir Deine Hardware zur Verfügung. Um trotz Remote-Working im persönlichen Kontakt zu bleiben, treffen wir uns vierteljährlich zu einem Projekttag, um Ideen auszutauschen und um eine starke Teamdynamik zu pflegen.KONTAKT
Du bist offen für neue und anspruchsvolle Aufgaben? Dann sende uns deine Bewerbungsunterlagen (inkl. deines CV, deiner Arbeits- und Studienzeugnisse sowie deiner Gehaltsvorstellungen und dem frühestmöglichen Eintrittstermin) vorzugsweise über unser Webformular. #J-18808-LjbffrApply safely
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=> null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Für unsere Tochtergesellschaft, die material.one suchen wir eine/n <br>Customer Care Manager - Remote (all genders)<p></p>material.oneist das Produkt-Start-Up in deradesso Group. <p></p>material.one ist eine Supply Chain Collaboration Platform für Produkt- und Prozessfreigaben. Damit unterstützt material.one global agierende Hersteller und ihre Lieferanten bei der Zusammenarbeit in Bereichen wie Quality Management, Nachhaltigkeit und Produktzertifizierung. material.one schließt Lücken zwischen der Systemlandschaft der Hersteller und seinen Partnern. Hersteller, Lieferanten und Unternehmen aus dem Bereich Testing, Inspection und Certification können mit material.one einfacher und kostensparender zusammenarbeiten. <p></p>Die material.one AG ist ein Unternehmen der adesso Group, einem der führenden IT-Dienstleister mit 8.500 Mitarbeitern (FTE). Trotzdem sind wir eineigenständiges Start-Up, mit agilen Entscheidungen und höchster Flexibilität und einem gemeinsamen Ziel, wir bauen die besteSupply Chain Collaboration Plattformam Markt. Zu den Kernbranchen gehören unter anderem Automotive und Manufactring Industries. <p></p>Bis zu 100% Remote-Workingist bei uns selbstverständlich, Du bist aber auch in jeder der mehr als30 adesso Niederlassungenund natürlich in unserem material.one-Büro inAugsburgwillkommen. <h3> DEINE ROLLE - DAS WARTET AUF DICH </h3> Du kannst gut zuhören, hast ein Gespür für Kundenwünsche und hast Spaß daran, die Durchführung des 1st- und 2nd Level IT-Supports in unserem Customer Care Center für die Plattform material.one zu übernehmen?<br>Dann bist du bei uns im Customer Care Management bei material.one genau richtig!<p></p>Im Detail übernimmst Du folgende Aufgaben: <ul><li> Du führst Fehleranalysen, -behebungen sowie die Dokumentation vonAnwender- und IT-Problemen in Zusammenarbeit mit unseren internationalenExpertenteams (3rd Level IT-Support) durch </li><li> Du konzeptionierst und führst Onboarding Termine mit unseren nationalen und internationalen Kunden durch (ggf. inkl. Durchführung von Schulungen)</li><li> Du erstellst mit unseren internationalen Expertenteams aussagekräftige Dokumentations- und Einführungsmaterialien für die Plattform material.one </li><li> Du deckst aktiv Optimierungspotentiale sowohl im Customer Care Center als auch in der Plattform material.one auf, findest Lösungen und setzt diese mit unseren Expertenteams um </li><li> Du kannst bei entsprechender Eignung die Hauptverantwortung für Bereiche unseres Customer Care Center übernehmen </li></ul><h3> DEINE SKILLS - DAS BRINGST DU MIT </h3><ul><li> Du hast ein erfolgreich abgeschlossenes Hochschulstudium im Informatikumfeld oder eine vergleichbare berufliche Qualifikation </li><li> Während deiner mehrjährigen Erfahrung in der Tätigkeit als Support Consultant hast du dein überdurchschnittliches Engagement und deine selbständige, strukturierte und gründliche Arbeitsweise unter Beweis gestellt </li><li> Darüber hinaus bringst du eine ausgeprägte Team- und Serviceorientierung mit </li><li> Du zeichnest dich durch ein hohes Qualitätsbewusstsein, sehr gute kommunikative Fähigkeiten (in Deutsch und Englisch) und ein sicheres Auftreten aus </li></ul><h3> CHANCENGEBER - WAS ADESSO AUSMACHT </h3> Unser Ziel ist es, dass du dich bei uns wohlfühlst. Wir legen großen Wert auf ein kollegiales und von Gemeinschaftsgefühl geprägtes Umfeld. Die familiäre Arbeitsatmosphäre zeichnet sich durch ein besonderes <br>„Wir-Gefühl“ aus – deshalb haben wir uns sogar einen Namen gegeben: „mates“! Und dafür tun wir auch einiges. Kontinuierlicher Austausch, Teamgeist und ein respektvoller sowie anerkennender Umgang sorgen für ein Arbeitsklima, das verbindet. Wir eröffnen Entwicklungs- und Führungsmöglichkeiten – unser Versprechen, ein Chancengeber zu sein, nehmen wir ernst. Unser umfangreiches Trainings- und Weiterbildungsangebot sorgt dafür, dass deine Entwicklung bei uns nicht stillsteht. <p></p>Wir bieten Dir 100%Remote-Working, flexible Arbeitszeiten und stellen Dir Deine Hardware zur Verfügung. Um trotz Remote-Working im persönlichen Kontakt zu bleiben, treffen wir uns vierteljährlich zu einem Projekttag, um Ideen auszutauschen und um eine starke Teamdynamik zu pflegen. <h3> KONTAKT </h3> Du bist offen für neue und anspruchsvolle Aufgaben? 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It is due to their demands that you get to have a pay check. But with emerging competition, you need to be able to provide the best customer experience in order to retain them. With this Customer Service Skills Online Training course you can now achieve this task.<br /> In order to do this, you start out first by understanding customer service, identifying their expectations, and ways to provide excellent customer service. Following these you will learn to focus on your customer needs, before moving onto ways to provide great service through good telephone skills. The course will also address ways for you to handle complaints from customers, and given that this could be a stressful task, ways to appropriately tackle them will also be discussed.<br /> Given the video format of the course, it is quite easy and straightforward to understand. 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In the Diploma in Office Admin and Customer Service Diploma course, you will know all the necessary methods for administrating an office along with excellent customer service.<br /> <br /> <strong>Course Highlights</strong><br /> <ul> <li>The price is for the whole Office Admin and Customer Service Diploma course including the final exam – no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> Office Admin and Customer Service Diploma has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable Office Admin and Customer Service Diploma course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Office Admin and Customer Service Diploma are for you.<br /> <br /> We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Office Admin and Customer Service Diploma course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. 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Explore the tips and secrets for administrating an office and for offering compelling customer service with the Office Admin and Customer Service Diploma course.<br /> <br /> Throughout the Office Admin and Customer Service Diploma course, you will be introduced to the practical techniques for administrating an office including managing the organization.<br /> <br /> Next, you will learn the strategies of excellent customer communication and customer service so that you can hold the attention of the customers and be able to maintain a long-term relationship.<br /> <br /> Efficient office administration and customer service are the prerequisites for the success of your organization. In the Diploma in Office Admin and Customer Service Diploma course, you will know all the necessary methods for administrating an office along with excellent customer service.<br /> <br /> <strong>Course Highlights</strong><br /> <ul> <li>The price is for the whole Office Admin and Customer Service Diploma course including the final exam – no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> Office Admin and Customer Service Diploma has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable Office Admin and Customer Service Diploma course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Office Admin and Customer Service Diploma are for you.<br /> <br /> We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Office Admin and Customer Service Diploma course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <ul> <li>Admin Support</li> <li>Administrative Management</li> <li>Organizational Skills</li> <li>Customer Relations and Dealings</li> <li>Customer Service: Telephone Etiquette</li> <li>Customer Relationship Management</li> <li>Microsoft Office Word</li> <li>Microsoft Office Powerpoint</li> <li>Microsoft Office </li> </ul> <br /> <strong>Assessment and Certification</strong><br /> <br /> At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.<br /> <br /> <br /> <strong>Career Path</strong><br /> <br /> Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. 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Damit unterstützt material.one global agierende Hersteller und ihre Lieferanten bei der Zusammenarbeit in Bereichen wie Quality Management, Nachhaltigkeit und Produktzertifizierung. material.one schließt Lücken zwischen der Systemlandschaft der Hersteller und seinen Partnern. Hersteller, Lieferanten und Unternehmen aus dem Bereich Testing, Inspection und Certification können mit material.one einfacher und kostensparender zusammenarbeiten. <p></p>Die material.one AG ist ein Unternehmen der adesso Group, einem der führenden IT-Dienstleister mit 8.500 Mitarbeitern (FTE). Trotzdem sind wir eineigenständiges Start-Up, mit agilen Entscheidungen und höchster Flexibilität und einem gemeinsamen Ziel, wir bauen die besteSupply Chain Collaboration Plattformam Markt. Zu den Kernbranchen gehören unter anderem Automotive und Manufactring Industries. <p></p>Bis zu 100% Remote-Workingist bei uns selbstverständlich, Du bist aber auch in jeder der mehr als30 adesso Niederlassungenund natürlich in unserem material.one-Büro inAugsburgwillkommen. <h3> DEINE ROLLE - DAS WARTET AUF DICH </h3> Du kannst gut zuhören, hast ein Gespür für Kundenwünsche und hast Spaß daran, die Durchführung des 1st- und 2nd Level IT-Supports in unserem Customer Care Center für die Plattform material.one zu übernehmen?<br>Dann bist du bei uns im Customer Care Management bei material.one genau richtig!<p></p>Im Detail übernimmst Du folgende Aufgaben: <ul><li> Du führst Fehleranalysen, -behebungen sowie die Dokumentation vonAnwender- und IT-Problemen in Zusammenarbeit mit unseren internationalenExpertenteams (3rd Level IT-Support) durch </li><li> Du konzeptionierst und führst Onboarding Termine mit unseren nationalen und internationalen Kunden durch (ggf. inkl. 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Wir legen großen Wert auf ein kollegiales und von Gemeinschaftsgefühl geprägtes Umfeld. Die familiäre Arbeitsatmosphäre zeichnet sich durch ein besonderes <br>„Wir-Gefühl“ aus – deshalb haben wir uns sogar einen Namen gegeben: „mates“! Und dafür tun wir auch einiges. Kontinuierlicher Austausch, Teamgeist und ein respektvoller sowie anerkennender Umgang sorgen für ein Arbeitsklima, das verbindet. Wir eröffnen Entwicklungs- und Führungsmöglichkeiten – unser Versprechen, ein Chancengeber zu sein, nehmen wir ernst. Unser umfangreiches Trainings- und Weiterbildungsangebot sorgt dafür, dass deine Entwicklung bei uns nicht stillsteht. <p></p>Wir bieten Dir 100%Remote-Working, flexible Arbeitszeiten und stellen Dir Deine Hardware zur Verfügung. Um trotz Remote-Working im persönlichen Kontakt zu bleiben, treffen wir uns vierteljährlich zu einem Projekttag, um Ideen auszutauschen und um eine starke Teamdynamik zu pflegen. <h3> KONTAKT </h3> Du bist offen für neue und anspruchsvolle Aufgaben? 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In unseren interdisziplinären Teams aus den Bereichen Business Consulting, IT-Consulting, Software Development und IT-Management', 'meta_title' => 'Jobs from adesso ag', 'meta_description' => 'Jobs from adesso ag', 'meta_keywords' => 'Jobs from adesso ag', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Online' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ) $published = '2024-05-06 03:07:01' $daysleft = (float) 7 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/uae/Customer ' $csaKeywords = array( (int) 0 => 'Customer Care Manager (all genders)' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'online' $jobLocName = 'Online' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43485722' $companyName = ' at adesso ag' $twitterText = 'Hiring now! 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Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43485722' $sCompanyName = false $csaSearchKey = 'Customer Care Manager (all genders)' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'adesso ag'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Adesso ag
-
Customer Service Skills Online Adams AcademyAED 242
AED 2,424Duration: Upto 1 Hours -
Office Admin and Customer Service Diploma Alpha AcademyAED 94
AED 1,028Duration: Upto 3 Days
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