Team Lead-Contact Center

We are seeking motivated and experienced resources to join our Contact Center - Tele sales Team, as Team Lead. The ideal candidate will be responsible for leading and managing a diverse team of Tele sales Representatives for optimizing their KPIs Performance, maintaining High-Quality Customer Interactions, capitalizing on Business Development and Growth Opportunities. Job Responsibilities:

• Assist Manager Telesales in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality are met for all assigned periodic activities.
• Monitor and evaluate team performance, set targets, and create action plans to achieve sales and revenue ambitions.
• Managing the day-to-day activities of the team.
• Supervise and mentor the team, providing guidance, coaching, and constructive performance feedback.
• Responsible for training team members, setting strategy, and monitoring progress toward goals.
• Conduct regular team meetings, training, and one-on-one coaching sessions.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Recognize high performance and plan to reward accomplishments.
• Conducting periodic performance reviews.
• Develop and implement effective sales strategies to meet or exceed sales targets and revenue goals.
• Analyze sales data, track metrics, and provide insights to improve sales performance and conversion rates.
• Collaborate with the sales management team to align Telesales activities with broader organizational objectives.
• Ensure exceptional customer interactions by maintaining a high level of product knowledge.
• Address escalated customer inquiries or concerns, ensuring customer satisfaction and retention.
• Foster a customer-centric culture within the team, focusing on building strong relationships and repeat business.
• Prepare regular reports on team performance, sales activities, and pipeline status for management review.
• Utilize CRM systems and other tools to track and manage leads, contacts, and sales opportunities.
• Identify process bottlenecks, inefficiencies, and areas for improvement within the Telesales workflow.
• Collaborate closely with other departments to ensure alignment and consistency in events & campaigns.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team

• Pleasant personality & excellent interpersonal skills.
• Previous leadership experience & In-depth knowledge of performance metrics.
• Ability to work well both independently and in a team.
• Strong problem-solving. conflict-management & time management skills.
• Well-versed with MS Office, CRM & Analytical Tools.
• Knowledge of the real estate industry is advantageous.
• Ability to work in a fast-paced, dynamic environment.
• Positive attitude, high energy, and a passion for driving results
• Location: Lahore
• Experience: 2-4 Years of Relevant experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Customer Service, and Sales

• Industries

  Real Estate, Banking, and Insurance