Job details
Für unsere Tochtergesellschaft, die material.one suchen wir eine/n Customer Care Manager - Remote (all genders)material.oneist das Produkt-Start-Up in deradesso Group. material.one ist eine Supply Chain Collaboration Platform für Produkt- und Prozessfreigaben. Damit unterstützt material.one global agierende Hersteller und ihre Lieferanten bei der Zusammenarbeit in Bereichen wie Quality Management, Nachhaltigkeit und Produktzertifizierung. material.one schließt Lücken zwischen der Systemlandschaft der Hersteller und seinen Partnern. Hersteller, Lieferanten und Unternehmen aus dem Bereich Testing, Inspection und Certification können mit material.one einfacher und kostensparender zusammenarbeiten. Die material.one AG ist ein Unternehmen der adesso Group, einem der führenden IT-Dienstleister mit 8.500 Mitarbeitern (FTE). Trotzdem sind wir eineigenständiges Start-Up, mit agilen Entscheidungen und höchster Flexibilität und einem gemeinsamen Ziel, wir bauen die besteSupply Chain Collaboration Plattformam Markt. Zu den Kernbranchen gehören unter anderem Automotive und Manufactring Industries. Bis zu 100% Remote-Workingist bei uns selbstverständlich, Du bist aber auch in jeder der mehr als30 adesso Niederlassungenund natürlich in unserem material.one-Büro inAugsburgwillkommen.
DEINE ROLLE - DAS WARTET AUF DICH
Du kannst gut zuhören, hast ein Gespür für Kundenwünsche und hast Spaß daran, die Durchführung des 1st- und 2nd Level IT-Supports in unserem Customer Care Center für die Plattform material.one zu übernehmen?Dann bist du bei uns im Customer Care Management bei material.one genau richtig!Im Detail übernimmst Du folgende Aufgaben:- Du führst Fehleranalysen, -behebungen sowie die Dokumentation vonAnwender- und IT-Problemen in Zusammenarbeit mit unseren internationalenExpertenteams (3rd Level IT-Support) durch
- Du konzeptionierst und führst Onboarding Termine mit unseren nationalen und internationalen Kunden durch (ggf. inkl. Durchführung von Schulungen)
- Du erstellst mit unseren internationalen Expertenteams aussagekräftige Dokumentations- und Einführungsmaterialien für die Plattform material.one
- Du deckst aktiv Optimierungspotentiale sowohl im Customer Care Center als auch in der Plattform material.one auf, findest Lösungen und setzt diese mit unseren Expertenteams um
- Du kannst bei entsprechender Eignung die Hauptverantwortung für Bereiche unseres Customer Care Center übernehmen
DEINE SKILLS - DAS BRINGST DU MIT
- Du hast ein erfolgreich abgeschlossenes Hochschulstudium im Informatikumfeld oder eine vergleichbare berufliche Qualifikation
- Während deiner mehrjährigen Erfahrung in der Tätigkeit als Support Consultant hast du dein überdurchschnittliches Engagement und deine selbständige, strukturierte und gründliche Arbeitsweise unter Beweis gestellt
- Darüber hinaus bringst du eine ausgeprägte Team- und Serviceorientierung mit
- Du zeichnest dich durch ein hohes Qualitätsbewusstsein, sehr gute kommunikative Fähigkeiten (in Deutsch und Englisch) und ein sicheres Auftreten aus
CHANCENGEBER - WAS ADESSO AUSMACHT
Unser Ziel ist es, dass du dich bei uns wohlfühlst. Wir legen großen Wert auf ein kollegiales und von Gemeinschaftsgefühl geprägtes Umfeld. Die familiäre Arbeitsatmosphäre zeichnet sich durch ein besonderes „Wir-Gefühl“ aus – deshalb haben wir uns sogar einen Namen gegeben: „mates“! Und dafür tun wir auch einiges. Kontinuierlicher Austausch, Teamgeist und ein respektvoller sowie anerkennender Umgang sorgen für ein Arbeitsklima, das verbindet. Wir eröffnen Entwicklungs- und Führungsmöglichkeiten – unser Versprechen, ein Chancengeber zu sein, nehmen wir ernst. Unser umfangreiches Trainings- und Weiterbildungsangebot sorgt dafür, dass deine Entwicklung bei uns nicht stillsteht. Wir bieten Dir 100%Remote-Working, flexible Arbeitszeiten und stellen Dir Deine Hardware zur Verfügung. Um trotz Remote-Working im persönlichen Kontakt zu bleiben, treffen wir uns vierteljährlich zu einem Projekttag, um Ideen auszutauschen und um eine starke Teamdynamik zu pflegen.KONTAKT
Du bist offen für neue und anspruchsvolle Aufgaben? Dann sende uns deine Bewerbungsunterlagen (inkl. deines CV, deiner Arbeits- und Studienzeugnisse sowie deiner Gehaltsvorstellungen und dem frühestmöglichen Eintrittstermin) vorzugsweise über unser Webformular. #J-18808-LjbffrApply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]Code Context'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
border=>"0"
$viewFile = '/var/www/html/laimoon/View/Jobs/externalview.ctp' $dataForView = array( 'uaPopup' => '', 'Urls' => array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ), 'availLocations' => array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ), 'currentLocation' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'cityLists' => array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ), 'menuState' => 'loggedoutmenu', 'showCVReviewLink' => true, 'profileInfo' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '7614', 'contributedJobCount' => '24', 'courseCount' => null ), 'environment' => 'production', 'langUrlPrefix' => '', 'langUrl' => 'https://jobs.laimoon.com/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'en', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/', 'onlineCourses' => array( (int) 0 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 1 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '43485347', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Care Manager (all genders)', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Für unsere Tochtergesellschaft, die material.one suchen wir eine/n <br>Customer Care Manager - Remote (all genders)<p></p>material.oneist das Produkt-Start-Up in deradesso Group. <p></p>material.one ist eine Supply Chain Collaboration Platform für Produkt- und Prozessfreigaben. Damit unterstützt material.one global agierende Hersteller und ihre Lieferanten bei der Zusammenarbeit in Bereichen wie Quality Management, Nachhaltigkeit und Produktzertifizierung. material.one schließt Lücken zwischen der Systemlandschaft der Hersteller und seinen Partnern. Hersteller, Lieferanten und Unternehmen aus dem Bereich Testing, Inspection und Certification können mit material.one einfacher und kostensparender zusammenarbeiten. <p></p>Die material.one AG ist ein Unternehmen der adesso Group, einem der führenden IT-Dienstleister mit 8.500 Mitarbeitern (FTE). Trotzdem sind wir eineigenständiges Start-Up, mit agilen Entscheidungen und höchster Flexibilität und einem gemeinsamen Ziel, wir bauen die besteSupply Chain Collaboration Plattformam Markt. Zu den Kernbranchen gehören unter anderem Automotive und Manufactring Industries. <p></p>Bis zu 100% Remote-Workingist bei uns selbstverständlich, Du bist aber auch in jeder der mehr als30 adesso Niederlassungenund natürlich in unserem material.one-Büro inAugsburgwillkommen. <h3> DEINE ROLLE - DAS WARTET AUF DICH </h3> Du kannst gut zuhören, hast ein Gespür für Kundenwünsche und hast Spaß daran, die Durchführung des 1st- und 2nd Level IT-Supports in unserem Customer Care Center für die Plattform material.one zu übernehmen?<br>Dann bist du bei uns im Customer Care Management bei material.one genau richtig!<p></p>Im Detail übernimmst Du folgende Aufgaben: <ul><li> Du führst Fehleranalysen, -behebungen sowie die Dokumentation vonAnwender- und IT-Problemen in Zusammenarbeit mit unseren internationalenExpertenteams (3rd Level IT-Support) durch </li><li> Du konzeptionierst und führst Onboarding Termine mit unseren nationalen und internationalen Kunden durch (ggf. inkl. Durchführung von Schulungen)</li><li> Du erstellst mit unseren internationalen Expertenteams aussagekräftige Dokumentations- und Einführungsmaterialien für die Plattform material.one </li><li> Du deckst aktiv Optimierungspotentiale sowohl im Customer Care Center als auch in der Plattform material.one auf, findest Lösungen und setzt diese mit unseren Expertenteams um </li><li> Du kannst bei entsprechender Eignung die Hauptverantwortung für Bereiche unseres Customer Care Center übernehmen </li></ul><h3> DEINE SKILLS - DAS BRINGST DU MIT </h3><ul><li> Du hast ein erfolgreich abgeschlossenes Hochschulstudium im Informatikumfeld oder eine vergleichbare berufliche Qualifikation </li><li> Während deiner mehrjährigen Erfahrung in der Tätigkeit als Support Consultant hast du dein überdurchschnittliches Engagement und deine selbständige, strukturierte und gründliche Arbeitsweise unter Beweis gestellt </li><li> Darüber hinaus bringst du eine ausgeprägte Team- und Serviceorientierung mit </li><li> Du zeichnest dich durch ein hohes Qualitätsbewusstsein, sehr gute kommunikative Fähigkeiten (in Deutsch und Englisch) und ein sicheres Auftreten aus </li></ul><h3> CHANCENGEBER - WAS ADESSO AUSMACHT </h3> Unser Ziel ist es, dass du dich bei uns wohlfühlst. Wir legen großen Wert auf ein kollegiales und von Gemeinschaftsgefühl geprägtes Umfeld. Die familiäre Arbeitsatmosphäre zeichnet sich durch ein besonderes <br>„Wir-Gefühl“ aus – deshalb haben wir uns sogar einen Namen gegeben: „mates“! Und dafür tun wir auch einiges. Kontinuierlicher Austausch, Teamgeist und ein respektvoller sowie anerkennender Umgang sorgen für ein Arbeitsklima, das verbindet. Wir eröffnen Entwicklungs- und Führungsmöglichkeiten – unser Versprechen, ein Chancengeber zu sein, nehmen wir ernst. Unser umfangreiches Trainings- und Weiterbildungsangebot sorgt dafür, dass deine Entwicklung bei uns nicht stillsteht. <p></p>Wir bieten Dir 100%Remote-Working, flexible Arbeitszeiten und stellen Dir Deine Hardware zur Verfügung. Um trotz Remote-Working im persönlichen Kontakt zu bleiben, treffen wir uns vierteljährlich zu einem Projekttag, um Ideen auszutauschen und um eine starke Teamdynamik zu pflegen. <h3> KONTAKT </h3> Du bist offen für neue und anspruchsvolle Aufgaben? Dann sende uns deine Bewerbungsunterlagen (inkl. deines CV, deiner Arbeits- und Studienzeugnisse sowie deiner Gehaltsvorstellungen und dem frühestmöglichen Eintrittstermin) vorzugsweise über unser Webformular. #J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '275', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '114329', 'company_name' => 'adesso AG', 'external_apply_url' => 'https://ie.jooble.org/external/6488719711567656179?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ie&extra_ars_request_id=414b5b108bc3ff46e95247f235202d50', 'external_short_url' => '6488719711567656179', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-05-06 03:06:32', 'published' => '2024-05-06 03:06:32', 'closed_time' => null, 'updated' => '2024-05-06 03:06:32', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( [maximum depth reached] ) ), 'Company' => array( 'id' => '114329', 'name' => 'adesso ag', 'website' => null, 'verified' => '0', 'photo' => 'adesso_AG_599607a0-ef1f-11e9-88c1-5b0f068de9e4.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ), 'jobsList' => array(), 'courses' => array(), 'promotedCourses' => array(), 'referer' => '/', 'urlKeyword' => 'Customer ', 'profile' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '7614', 'contributedJobCount' => '24', 'courseCount' => null ), 'askLogin' => true, 'jobLinkTitle' => 'Customer ', 'renderSchema' => 'yes', 'title_for_layout' => 'Customer Care Manager (all genders) jobs in adesso ag in Online.', 'page_description' => 'Apply to Customer Care Manager (all genders) jobs in adesso ag in Online.Find similar vacancies, jobs and salary information in Online.', 'locationForTitle' => 'Online', 'currentJobCity' => array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( 'name' => 'Online', 'id' => '250', 'slug' => 'online', 'code' => 'ON' ) ), 'jobCompanyPage' => array( 'CompanyPage' => array( 'id' => '22542', 'title' => 'adesso ag', 'slug' => 'adesso-ag', 'description' => 'adesso - Great Place to Work und Chancengeber für Ihre Zukunft <br>Wir gehören für Einsteiger und Professionals zu den Top-Adressen in der IT-Welt und fokussieren uns auf die Optimierung der Kerngeschäftsprozesse unserer Kunden. In unseren interdisziplinären Teams aus den Bereichen Business Consulting, IT-Consulting, Software Development und IT-Management', 'meta_title' => 'Jobs from adesso ag', 'meta_description' => 'Jobs from adesso ag', 'meta_keywords' => 'Jobs from adesso ag', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '22524', 'company_page_id' => '22542', 'title' => 'adesso ag', 'slug' => 'adesso-ag', 'summary' => null, 'description' => 'adesso - Great Place to Work und Chancengeber für Ihre Zukunft <br>Wir gehören für Einsteiger und Professionals zu den Top-Adressen in der IT-Welt und fokussieren uns auf die Optimierung der Kerngeschäftsprozesse unserer Kunden. In unseren interdisziplinären Teams aus den Bereichen Business Consulting, IT-Consulting, Software Development und IT-Management', 'meta_title' => 'Jobs from adesso ag', 'meta_description' => 'Jobs from adesso ag', 'meta_keywords' => 'Jobs from adesso ag', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ), 'location' => 'Online', 'breadCrumbs' => array( 'Job Details' => '' ), 'relCourseBanner' => array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ), 'published' => '2024-05-06 03:06:32', 'daysleft' => (float) 7, 'isLoggedIn' => false, 'facebookSession' => null, 'fbConfig' => array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ), 'linkedInConfig' => array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ), 'criticalCSSes' => array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ), 'basicProfileIncomplete' => true ) $uaPopup = '' $Urls = array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ) $availLocations = array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ) $currentLocation = array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ) $cityLists = array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ) $menuState = 'loggedoutmenu' $showCVReviewLink = true $profileInfo = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '7614', 'contributedJobCount' => '24', 'courseCount' => null ) $environment = 'production' $langUrlPrefix = '' $langUrl = 'https://jobs.laimoon.com/' $themeUrl = 'https://jobs.laimoon.com/' $siteUrl = 'https://jobs.laimoon.com/' $staticUrl = 'https://cdn.laimoon.com/jobs/' $langCode = 'en' $pageScripts = array( (int) 0 => 'page_script' ) $pageName = 'externalview' $courseUrl = 'https://courses.laimoon.com/' $onlineCourses = array( (int) 0 => array( 'Course' => array( 'id' => '144586', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => null, 'title' => 'Telesales Executive', 'external_link' => 'https://www.johnacademy.co.uk/course/telesales-executive-training/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => null, 'next_session' => null, 'schedules' => null, 'duration' => '2 To 3 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'John Academy', 'logo' => null, 'certificate_diploma' => 'yes', 'image' => null, 'brochure_url' => null, 'video' => null, 'cost' => null, 'price' => '90', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '25', 'nondiscounted_base_price' => null, 'currency' => 'AED', 'discount' => '90% Off for Laimoon Users!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => 'Learn the golden rules to maintain strong relationships with customers and close deals over the phone by taking this <strong>Telesales Executive Training</strong>. <br /> <br /> This <strong>Telesales Executive Training</strong> will teach you the telesales strategies to boost your sales. The course will introduce you to the skills and responsibilities expected of a telesales executive. Then, it will take you through the best practices for lead generation and sales presentation techniques to close more deals. From the easy-to-follow modules, you’ll also learn how to make the perfect telesales pitch for your services and make a high volume of outbound calls to prospective customers. Finally, you’ll explore the steps to handle demanding clients over the phone.<br /> <br /> <br /> <br /> <br /> <strong>Telesales Executive Training</strong><br /> <ul> <li>Module 01: Introduction to Telesales</li> <li>Module 02: Prospecting and Lead Generation</li> <li>Module 03: Sales Techniques and Strategies</li> <li>Module 04: Call Preparation</li> <li>Module 05: Call Response</li> <li>Module 06: Staging the Call</li> <li>Module 07: Dealing with Difficult Situations</li> <li>Module 08: Closing the Call</li> <li>Module 09: Telephone Etiquette</li> <li>Module 10: Sales Metrics and Performance Management</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => '', 'eligibility' => 'This Telesales Executive Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.', 'about_school' => null, 'keywords' => 'Customer Service,Call Centers,Telephone Etiquette,sales over the phone,Cold calling skills', 'job_matching_keywords' => null, 'instructor_bio' => null, 'external_course_info' => null, 'eligibility_criteria' => null, 'career_opportunity' => null, 'targetted_roles' => null, 'targetted_industries' => null, 'targetted_locations' => null, 'gender' => '0', 'targetted_course_categories' => '221,215,220', 'suggested_course_categories' => '', 'course_type_id' => '2', 'course_provider_id' => '8150', 'trainer_ids' => '', 'created' => '2023-12-18 18:22:43', 'updated' => '2023-12-18 18:30:41', 'sort_order' => null, 'page' => 'JobListing', 'to_emails' => 'info@johnacademy.co.uk', 'cc_emails' => null, 'phone_number' => null, 'pri_line_number' => null, 'instant_calls' => '0', 'status' => 'active', 'collect_mode' => 'provider_verified', 'slug' => 'part-time-telesales-executive-john-academy', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"1";s:7:"dec_avg";d:1;s:9:"whole_avg";d:1;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => null, 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => null, 'accreditation_logos' => 'CiQ,CPD Qualification Standards', 'invoice_type' => 'CPC', 'payment_mode' => 'paid', 'invoice_value' => '5', 'invoice_click_value' => '0', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => '0', 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Part Time', 'study_timings' => '2', 'language_program_covers' => null, 'language_program_level' => null, 'language_program_type' => null, 'language_study_mode' => null, 'badge_url' => null, 'last_revision_status' => 'New', 'online_method' => null, 'delivery_languages' => 'en', 'career_path' => 'Telemarketer,Customer Service Advisor,Telesales Agent,Telesales Executive,Telesales Representative', 'rank' => null, 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500,"5028_en_c":350000000,"5032_en_c":350000000,"70387_en_c":350000000,"127579_en_c":350000000}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => null, 'cpa_recommended' => null, 'study_format' => 'Video', 'pdf_certificate' => '1', 'course_certificate' => null, 'bundle_id' => null, 'randomizer' => '99508329', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '8150', 'name' => 'John Academy', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'john-academy', 'location' => null, 'customer_name' => 'Alex Gary', 'seeder_id' => '43', 'phone_number' => '020 3744 3990', 'pri_line_number' => '', 'address_street' => 'Whitechapel Road, E1 1EW', 'address_building' => '15', 'address_city' => 'London', 'address_country' => 'United Kingdom', 'addresss' => 'Whitechapel Road, E1 1EW, 15, London, United Kingdom', 'invoice_email' => 'info@johnacademy.co.uk', 'student_enrolment' => '1', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '40', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => '0', 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => 'CPC', 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1541078019-John Academy.png', 'logo_size' => '{"width":350,"height":200}', 'description' => '<strong>About us</strong><br /> <br /> John Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online course provider, we are aware of the fact that there are a lot of people out there who consider themselves to be very curious learners but the courses that they are interested in are not available at their convenient time and place. So, we have decided to give them a unique opportunity for them to learn and obtain necessary skills in a very convenient way at any time from anywhere.<br /> <br /> <strong>Who We Are</strong><br /> We are an online course provider who wants to make sure that the students would be able to learn everything there is a need for them to learn regarding the course that they have enrolled in on our site. So, we see to it that they would be provided with the highest possible standard of online learning. That way, students would be able to use it in the real world – the employment world and at their desired field of interests.', 'website' => 'http://www.johnacademy.co.uk', 'no_of_courses' => null, 'course_types' => '', 'spotlight' => null, 'video_thumb' => 'opt_content_1528976955-8-06-14 at 3.48.48 PM.png', 'video_embed_code' => '<iframe width="854" height="480" src="https://www.youtube.com/embed/O4dQ5-AK0z8" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>', 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'email' => 'info@johnacademy.co.uk', 'contact_phone_number' => '+44 020 3744 3990', 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"5";s:7:"dec_avg";d:5;s:9:"whole_avg";d:5;}}', 'call' => '0', 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => null, 'instant_callback_disabled' => '1', 'show_map' => '1', 'same_place' => '0', 'tier' => 'tier3', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => 'Online', 'establish' => null, 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => null, 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2018-03-27 13:11:25', 'modified' => '2023-07-11 17:56:49', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'no', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '1', 'completeness' => '1', 'signup_status' => 'Converted', 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2023-07-11 17:56:49', 'profile_completed_time' => '2018-03-27 13:51:32', 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => '267018794', 'tax_emirate' => null, 'traffic_referral' => '/', 'course_type_ids' => '2', 'trusted' => '0', 'legacy' => '0', 'moderation_status' => 'verified', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => '1', 'topup_auto_renew' => '1', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '0', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1628705955_john-certi.jpg', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'pending', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":422911,"r_84":502,"r_940":502,"r_615":502,"r_174":502,"r_690":502,"r_715":502,"r_82":502,"r_142":502,"r_400":502,"r_688":502,"r_80":502,"r_114":502,"r_609":502,"r_86":502,"r_193":502,"r_403":502,"r_404":502,"r_655":502,"r_85":502,"r_798":502,"r_805":502,"r_388":502,"r_83":502,"r_169":502,"r_401":502,"r_111":502,"r_17":502,"r_357":502,"r_79":502,"r_374":502,"r_682":502,"r_511":502,"r_531":502,"r_794":502,"r_730":502,"r_10":502,"r_441":502,"r_315":502,"r_848":502,"r_725":502,"r_930":502,"r_81":502,"r_126":502,"r_20":502,"r_164":502,"r_527":502,"r_332":502,"r_703":502,"r_9":502,"r_608":502,"r_673":502,"r_526":502,"r_167":502,"r_94":502,"r_181":502,"r_512":502,"r_786":502,"r_112":502,"r_122":502,"r_124":502,"r_785":502,"r_419":502,"r_589":502,"r_847":502,"r_180":502,"r_177":502,"r_21":502,"r_41":502,"r_15":502,"r_207":502,"r_206":502,"r_743":502,"r_344":502,"r_347":502,"r_143":502,"r_12":502,"r_231":502,"r_918":502,"r_362":502,"r_364":502,"r_524":502,"r_66":502,"r_541":502,"r_88":502,"r_215":502,"r_113":502,"r_254":502,"r_387":502,"r_345":502,"r_383":502,"r_666":502,"r_789":502,"r_432":502,"r_370":502,"r_146":502,"r_236":502,"r_382":502,"r_592":502,"r_253":502,"r_523":502,"r_759":502,"r_226":502,"r_125":502,"r_784":502,"r_818":502,"r_385":502,"r_811":502,"r_183":502,"r_91":502,"r_734":502,"r_819":502,"r_115":502,"r_597":502,"r_95":502,"r_809":502,"r_89":502,"r_229":502,"r_588":502,"r_726":502,"r_380":502,"r_328":502,"r_128":502,"r_243":502,"r_927":502,"r_929":502,"r_610":502,"r_596":502,"r_777":502,"r_350":502,"r_412":502,"r_204":502,"r_227":502,"r_384":502,"r_757":502,"r_439":502,"r_533":502,"r_707":502,"r_807":502,"r_394":502,"r_842":502,"r_195":502,"r_223":502,"r_932":502,"r_949":502,"r_694":502,"r_312":502,"r_656":502,"r_255":502,"r_606":502,"r_797":502,"r_820":502,"r_97":502,"r_788":502,"r_87":502,"r_198":502,"r_762":502,"r_709":502,"r_614":502,"r_221":502,"r_795":502,"r_636":502,"r_738":502,"r_351":502,"r_145":502,"r_704":502,"r_599":502,"r_740":502,"r_696":502,"r_745":502,"r_225":502,"r_658":502,"r_281":502,"r_365":502,"r_69":502,"r_499":502,"r_581":502,"r_216":502,"r_188":502,"r_361":502,"r_408":502,"r_799":502,"r_348":502,"r_389":502,"r_618":502,"r_593":502,"r_230":502,"r_395":502,"r_141":502,"r_149":502,"r_720":502,"r_391":502,"r_398":502,"r_873":502,"r_872":502,"r_393":502,"r_718":502,"r_717":502,"r_352":502,"r_60":502,"r_888":502,"r_583":502,"r_52":502,"r_335":502,"r_330":502,"r_790":502,"r_840":502,"r_27":502,"r_881":502,"r_120":502,"r_194":502,"r_731":502,"r_443":502,"r_321":502,"r_268":502,"r_272":502,"r_515":502,"r_519":502,"r_530":502,"r_222":502,"r_224":502,"r_313":502,"r_148":502,"r_652":502,"r_954":502,"r_90":502,"r_251":502,"r_411":502,"r_960":502,"r_343":502,"r_346":502,"r_528":502,"r_672":502,"r_161":502,"r_162":502,"r_318":502,"r_440":502,"r_697":502,"r_201":502,"r_14":502,"r_952":502,"r_436":502,"r_317":502,"r_668":502,"r_791":502,"r_626":502,"r_203":502,"r_955":502,"r_806":502,"r_587":502,"r_270":502,"r_665":502,"r_868":502,"r_320":502,"r_660":502,"r_375":502,"r_662":502,"r_219":502,"r_911":502,"r_516":502,"r_755":502,"r_780":502,"r_267":502,"r_776":502,"r_901":502,"r_26":502,"r_494":502,"r_611":502,"r_763":502,"r_852":502,"r_127":502,"r_620":502,"r_761":502,"r_760":502,"r_305":502,"r_607":502,"r_258":502,"r_259":502,"r_316":502,"r_950":502,"r_271":502,"r_931":502,"r_926":502,"r_232":502,"r_956":502,"r_629":502,"r_850":502,"r_823":502,"r_98":502,"r_373":502,"r_517":502,"r_601":502,"r_787":502,"r_257":502,"r_816":502,"r_256":502,"r_147":502,"r_187":502,"r_657":502,"r_214":502,"r_163":502,"r_123":502,"r_845":502,"r_199":502,"r_793":502,"r_269":502,"r_830":502,"r_234":502,"r_190":502,"r_600":502,"r_514":502,"r_724":502,"r_616":502,"r_959":502,"r_810":502,"r_197":502,"r_934":502,"r_168":502,"r_900":502,"r_851":502,"r_329":502,"r_838":502,"r_166":502,"r_638":502,"r_808":502,"r_919":502,"r_915":502,"r_196":502,"r_118":502,"r_812":502,"r_917":502,"r_671":502,"r_804":502,"r_498":502,"r_513":502,"r_792":502,"r_172":502,"r_173":502,"r_781":502,"r_242":502,"r_191":502,"r_779":502,"r_941":502,"r_944":502,"r_700":502,"r_220":502,"r_737":502,"r_319":502,"r_706":502,"r_765":502,"r_425":502,"r_705":502,"r_933":502,"r_308":502,"r_386":502,"r_912":502,"r_415":502,"r_299":502,"r_963":502,"r_844":502,"r_101":502,"r_170":502,"r_882":502,"r_96":502,"r_409":502,"r_630":502,"r_151":502}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '222078', 'course_id' => '144586', 'title' => 'Telesales Executive', 'slug' => 'part-time-telesales-executive-john-academy', 'external_link' => 'https://www.johnacademy.co.uk/course/telesales-executive-training/', 'summary' => 'Learn the golden rules to maintain strong relationships with customers and close deals over the phone by taking this <strong>Telesales Executive Training</strong>. <br /> <br /> This <strong>Telesales Executive Training</strong> will teach you the telesales strategies to boost your sales. The course will introduce you to the skills and responsibilities expected of a telesales executive. Then, it will take you through the best practices for lead generation and sales presentation techniques to close more deals. From the easy-to-follow modules, you’ll also learn how to make the perfect telesales pitch for your services and make a high volume of outbound calls to prospective customers. Finally, you’ll explore the steps to handle demanding clients over the phone.<br /> <br /> <br /> <br /> <br /> <strong>Telesales Executive Training</strong><br /> <ul> <li>Module 01: Introduction to Telesales</li> <li>Module 02: Prospecting and Lead Generation</li> <li>Module 03: Sales Techniques and Strategies</li> <li>Module 04: Call Preparation</li> <li>Module 05: Call Response</li> <li>Module 06: Staging the Call</li> <li>Module 07: Dealing with Difficult Situations</li> <li>Module 08: Closing the Call</li> <li>Module 09: Telephone Etiquette</li> <li>Module 10: Sales Metrics and Performance Management</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Telemarketer,Customer Service Advisor,Telesales Agent,Telesales Executive,Telesales Representative', 'eligibility' => 'This Telesales Executive Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.', 'school' => 'John Academy', 'keywords' => 'Customer Service,Call Centers,Telephone Etiquette,sales over the phone,Cold calling skills', 'location' => 'Online', 'duration' => '2 To 3 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => null, 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '99653', 'seeder_id' => '0', 'edited_seeder_id' => '94', 'edited_client_id' => '0', 'title' => 'Customer Services Diploma International', 'external_link' => 'https://newskillsacademy.co.uk/course/customer-services-diploma-international/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 7 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'New Skills Academy', 'logo' => '', 'certificate_diploma' => '', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '24', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '24', 'nondiscounted_base_price' => '299', 'currency' => 'USD', 'discount' => '92% off through Laimoon!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<p> These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with better service on a daily basis. </p><p>This information packed course gives you the skills you need to provide your clients with a higher level of service whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own place and where you feel most comfortable, as long as you have access to the internet. </p><p>The modules are accessible on all devices from PC's to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognized diploma. </p><p><strong>What You Will Learn</strong></p><p> This course comprises of eleven information packed modules, these include: </p><ul class="learn-mod"> <li>Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.</li> <li>Understand your customers, find your niche and get a firm understand of consumer rights law in the United Kingdom.</li> <li>Make a great first impressions, learn how positive attitude, dress and body language effects how you are perceived.</li> <li>Learn how to care for your customer's needs from seeing customer service from their perspective to the importance of communication.</li> <li>Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.</li> <li>Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.</li> <li>Get a firm understanding of telephone customer service complete with eleven tips to improve your customer services levels over the phone. This module will also provide valuable insight into telephone etiquette.</li> <li>Understand the importance of electronic customer service. The do's and don'ts and tips on providing effective service electronically in a world where everyone relies on the internet on a daily basis.</li> <li>The course will teach you how to deal with difficult customers, how to diffuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.</li> <li>Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave to the clients demands.</li> <li>Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.</li> </ul><p><strong> Benefits of the Customer Services Diploma</strong></p><p> Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily. Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members. The benefits of a customer services diploma is endless, but here are some you can take note of right way: </p><ul class="learn-benefit"> <li>You will learn how to exceed your customers expectations.</li> <li>You will learn how to be courteous and helpful to each client you come in contact with.</li> <li>Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.</li> <li>Learn essential problem solving skills you can use daily.</li> <li>See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.</li> </ul>', 'outline' => '', 'who_should_take_this_course' => '', 'eligibility' => '', 'about_school' => '', 'keywords' => '', 'job_matching_keywords' => '', 'instructor_bio' => '', 'external_course_info' => null, 'eligibility_criteria' => '', 'career_opportunity' => '', 'targetted_roles' => '', 'targetted_industries' => '', 'targetted_locations' => '', 'gender' => '0', 'targetted_course_categories' => '215', 'suggested_course_categories' => '', 'course_type_id' => '2', 'course_provider_id' => '6382', 'trainer_ids' => null, 'created' => '2018-07-05 17:54:23', 'updated' => '2019-01-23 17:15:13', 'sort_order' => '0', 'page' => 'JobListing', 'to_emails' => 'support@newskillsacademy.co.uk', 'cc_emails' => '', 'phone_number' => '', 'pri_line_number' => '', 'instant_calls' => '1', 'status' => 'active', 'collect_mode' => 'seeder', 'slug' => 'customer-services-diploma-international-new-skills-academy', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"1";s:7:"dec_avg";d:1;s:9:"whole_avg";d:1;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => '2018-07-08 15:39:00', 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => '0', 'accreditation_logos' => 'CPD,IAO', 'invoice_type' => 'CPC', 'payment_mode' => null, 'invoice_value' => '5', 'invoice_click_value' => '0', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => '0', 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Part Time', 'study_timings' => '2', 'language_program_covers' => '', 'language_program_level' => '', 'language_program_type' => '', 'language_study_mode' => '', 'badge_url' => null, 'last_revision_status' => 'None', 'online_method' => '', 'delivery_languages' => 'en', 'career_path' => 'Customer Service Officer,Customer Service Representative,Customer Service Manager', 'rank' => null, 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500,"5028_en_c":350000000,"65111_ar_c":350000000}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => 'WWFEM15CSD', 'cpa_recommended' => '0', 'study_format' => 'Presentation', 'pdf_certificate' => '1', 'course_certificate' => null, 'bundle_id' => null, 'randomizer' => '99591507', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '6382', 'name' => 'New Skills Academy', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'new-skills-academy', 'location' => 'Online', 'customer_name' => 'Chris Morgan', 'seeder_id' => '14', 'phone_number' => '00448452590244', 'pri_line_number' => '', 'address_street' => null, 'address_building' => null, 'address_city' => null, 'address_country' => null, 'addresss' => '', 'invoice_email' => '', 'student_enrolment' => '1', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '50', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => null, 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => 'CPC', 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1484147201-newskills.png', 'logo_size' => '{"width":107,"height":38}', 'description' => '<div> In November of 2013, a single question was asked:‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online course availability. The name behind that vision was New Skills Academy.</div> <div> </div> <div> When it comes to online schools, there are plenty, but at New Skills Academy we distinguish ourselves amongst the competition with our dedication to your long-term goals.</div> <div> </div> <div> If you are entering a job market for the first time, or seeking a new career, we will provide you with the fast and efficient online support you need to make your dreams a reality.</div> ', 'website' => 'http://newskillsacademy.co.uk/', 'no_of_courses' => null, 'course_types' => null, 'spotlight' => '', 'video_thumb' => 'opt_content_1531813251-Screenshot_1.png', 'video_embed_code' => '<iframe width="854" height="480" src="https://www.youtube.com/embed/caxMVS0_h58" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>', 'meta_title' => 'New Skills Academy Online Courses', 'meta_description' => 'Courses from New Skills Academy Online', 'meta_keywords' => '', 'email' => 'support@newskillsacademy.co.uk', 'contact_phone_number' => null, 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => '1', 'call' => null, 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => null, 'instant_callback_disabled' => '0', 'show_map' => '1', 'same_place' => '0', 'tier' => 'tier2', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => 'Online', 'establish' => '2013', 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => '', 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2017-01-11 19:06:41', 'modified' => '2024-03-12 16:51:28', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'no', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '0', 'completeness' => '1', 'signup_status' => 'Received', 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2019-07-25 13:37:32', 'profile_completed_time' => null, 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => 'GB128024147', 'tax_emirate' => null, 'traffic_referral' => null, 'course_type_ids' => '2', 'trusted' => '1', 'legacy' => '0', 'moderation_status' => 'trusted', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => '0', 'topup_auto_renew' => '0', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '1', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1534499429_new-skills.png', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'pending', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":800000,"r_10":502,"r_527":502,"r_89":502,"r_229":502,"r_225":502,"r_419":502,"r_589":502,"r_760":502,"r_66":502,"r_254":502,"r_79":502,"r_383":502,"r_790":502,"r_541":502,"r_658":502,"r_86":502,"r_329":502,"r_94":502,"r_696":502,"r_731":502,"r_82":502,"r_142":502,"r_400":502,"r_403":502,"r_204":502,"r_614":502,"r_507":502,"r_508":502,"r_83":502,"r_169":502,"r_15":502,"r_361":502,"r_80":502,"r_113":502,"r_638":502,"r_143":502,"r_214":502,"r_528":502,"r_931":502,"r_81":502,"r_125":502,"r_526":502,"r_818":502,"r_84":502,"r_709":502,"r_849":502,"r_88":502,"r_221":502,"r_512":502,"r_188":502,"r_319":502,"r_373":502,"r_216":502,"r_256":502,"r_320":502,"r_223":502,"r_187":502,"r_401":502,"r_739":502,"r_215":502,"r_607":502,"r_755":502,"r_432":502,"r_926":502,"r_291":502,"r_374":502,"r_682":502,"r_12":502,"r_231":502,"r_656":502,"r_918":502,"r_193":502,"r_668":502,"r_111":502,"r_694":502,"r_786":502,"r_114":502,"r_610":502,"r_927":502,"r_725":502,"r_839":502,"r_615":502,"r_14":502,"r_95":502,"r_197":502,"r_124":502,"r_784":502,"r_738":502,"r_599":502,"r_123":502,"r_315":502,"r_146":502,"r_840":502,"r_759":502,"r_85":502,"r_177":502,"r_183":502,"r_385":502,"r_847":502,"r_929":502,"r_388":502,"r_253":502,"r_255":502,"r_843":502,"r_98":502,"r_911":502,"r_808":502,"r_180":502,"r_174":502,"r_777":502,"r_530":502,"r_804":502,"r_375":502,"r_662":502,"r_805":502,"r_690":502,"r_609":502,"r_112":502,"r_181":502,"r_332":502,"r_703":502,"r_811":502,"r_236":502,"r_778":502,"r_793":502,"r_190":502,"r_672":502,"r_408":502,"r_630":502,"r_761":502,"r_511":502,"r_587":502,"r_531":502,"r_794":502,"r_227":502,"r_27":502,"r_666":502,"r_386":502,"r_792":502,"r_317":502}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '159449', 'course_id' => '99653', 'title' => 'Customer Services Diploma International', 'slug' => 'customer-services-diploma-international-new-skills-academy', 'external_link' => 'https://newskillsacademy.co.uk/course/customer-services-diploma-international/', 'summary' => '<p> These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with better service on a daily basis. </p><p>This information packed course gives you the skills you need to provide your clients with a higher level of service whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own place and where you feel most comfortable, as long as you have access to the internet. </p><p>The modules are accessible on all devices from PC's to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognized diploma. </p><p><strong>What You Will Learn</strong></p><p> This course comprises of eleven information packed modules, these include: </p><ul class="learn-mod"> <li>Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.</li> <li>Understand your customers, find your niche and get a firm understand of consumer rights law in the United Kingdom.</li> <li>Make a great first impressions, learn how positive attitude, dress and body language effects how you are perceived.</li> <li>Learn how to care for your customer's needs from seeing customer service from their perspective to the importance of communication.</li> <li>Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.</li> <li>Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.</li> <li>Get a firm understanding of telephone customer service complete with eleven tips to improve your customer services levels over the phone. This module will also provide valuable insight into telephone etiquette.</li> <li>Understand the importance of electronic customer service. The do's and don'ts and tips on providing effective service electronically in a world where everyone relies on the internet on a daily basis.</li> <li>The course will teach you how to deal with difficult customers, how to diffuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.</li> <li>Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave to the clients demands.</li> <li>Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.</li> </ul><p><strong> Benefits of the Customer Services Diploma</strong></p><p> Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily. Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members. The benefits of a customer services diploma is endless, but here are some you can take note of right way: </p><ul class="learn-benefit"> <li>You will learn how to exceed your customers expectations.</li> <li>You will learn how to be courteous and helpful to each client you come in contact with.</li> <li>Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.</li> <li>Learn essential problem solving skills you can use daily.</li> <li>See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.</li> </ul>', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Service Officer,Customer Service Representative,Customer Service Manager', 'eligibility' => '', 'school' => 'New Skills Academy', 'keywords' => '', 'location' => 'Online', 'duration' => 'Upto 7 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '92% off through Laimoon!', 'eligibility_criteria' => '', 'job_matching_keywords' => '', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43485347', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Care Manager (all genders)', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Für unsere Tochtergesellschaft, die material.one suchen wir eine/n <br>Customer Care Manager - Remote (all genders)<p></p>material.oneist das Produkt-Start-Up in deradesso Group. <p></p>material.one ist eine Supply Chain Collaboration Platform für Produkt- und Prozessfreigaben. Damit unterstützt material.one global agierende Hersteller und ihre Lieferanten bei der Zusammenarbeit in Bereichen wie Quality Management, Nachhaltigkeit und Produktzertifizierung. material.one schließt Lücken zwischen der Systemlandschaft der Hersteller und seinen Partnern. Hersteller, Lieferanten und Unternehmen aus dem Bereich Testing, Inspection und Certification können mit material.one einfacher und kostensparender zusammenarbeiten. <p></p>Die material.one AG ist ein Unternehmen der adesso Group, einem der führenden IT-Dienstleister mit 8.500 Mitarbeitern (FTE). Trotzdem sind wir eineigenständiges Start-Up, mit agilen Entscheidungen und höchster Flexibilität und einem gemeinsamen Ziel, wir bauen die besteSupply Chain Collaboration Plattformam Markt. Zu den Kernbranchen gehören unter anderem Automotive und Manufactring Industries. <p></p>Bis zu 100% Remote-Workingist bei uns selbstverständlich, Du bist aber auch in jeder der mehr als30 adesso Niederlassungenund natürlich in unserem material.one-Büro inAugsburgwillkommen. <h3> DEINE ROLLE - DAS WARTET AUF DICH </h3> Du kannst gut zuhören, hast ein Gespür für Kundenwünsche und hast Spaß daran, die Durchführung des 1st- und 2nd Level IT-Supports in unserem Customer Care Center für die Plattform material.one zu übernehmen?<br>Dann bist du bei uns im Customer Care Management bei material.one genau richtig!<p></p>Im Detail übernimmst Du folgende Aufgaben: <ul><li> Du führst Fehleranalysen, -behebungen sowie die Dokumentation vonAnwender- und IT-Problemen in Zusammenarbeit mit unseren internationalenExpertenteams (3rd Level IT-Support) durch </li><li> Du konzeptionierst und führst Onboarding Termine mit unseren nationalen und internationalen Kunden durch (ggf. inkl. Durchführung von Schulungen)</li><li> Du erstellst mit unseren internationalen Expertenteams aussagekräftige Dokumentations- und Einführungsmaterialien für die Plattform material.one </li><li> Du deckst aktiv Optimierungspotentiale sowohl im Customer Care Center als auch in der Plattform material.one auf, findest Lösungen und setzt diese mit unseren Expertenteams um </li><li> Du kannst bei entsprechender Eignung die Hauptverantwortung für Bereiche unseres Customer Care Center übernehmen </li></ul><h3> DEINE SKILLS - DAS BRINGST DU MIT </h3><ul><li> Du hast ein erfolgreich abgeschlossenes Hochschulstudium im Informatikumfeld oder eine vergleichbare berufliche Qualifikation </li><li> Während deiner mehrjährigen Erfahrung in der Tätigkeit als Support Consultant hast du dein überdurchschnittliches Engagement und deine selbständige, strukturierte und gründliche Arbeitsweise unter Beweis gestellt </li><li> Darüber hinaus bringst du eine ausgeprägte Team- und Serviceorientierung mit </li><li> Du zeichnest dich durch ein hohes Qualitätsbewusstsein, sehr gute kommunikative Fähigkeiten (in Deutsch und Englisch) und ein sicheres Auftreten aus </li></ul><h3> CHANCENGEBER - WAS ADESSO AUSMACHT </h3> Unser Ziel ist es, dass du dich bei uns wohlfühlst. Wir legen großen Wert auf ein kollegiales und von Gemeinschaftsgefühl geprägtes Umfeld. Die familiäre Arbeitsatmosphäre zeichnet sich durch ein besonderes <br>„Wir-Gefühl“ aus – deshalb haben wir uns sogar einen Namen gegeben: „mates“! Und dafür tun wir auch einiges. Kontinuierlicher Austausch, Teamgeist und ein respektvoller sowie anerkennender Umgang sorgen für ein Arbeitsklima, das verbindet. Wir eröffnen Entwicklungs- und Führungsmöglichkeiten – unser Versprechen, ein Chancengeber zu sein, nehmen wir ernst. Unser umfangreiches Trainings- und Weiterbildungsangebot sorgt dafür, dass deine Entwicklung bei uns nicht stillsteht. <p></p>Wir bieten Dir 100%Remote-Working, flexible Arbeitszeiten und stellen Dir Deine Hardware zur Verfügung. Um trotz Remote-Working im persönlichen Kontakt zu bleiben, treffen wir uns vierteljährlich zu einem Projekttag, um Ideen auszutauschen und um eine starke Teamdynamik zu pflegen. <h3> KONTAKT </h3> Du bist offen für neue und anspruchsvolle Aufgaben? Dann sende uns deine Bewerbungsunterlagen (inkl. deines CV, deiner Arbeits- und Studienzeugnisse sowie deiner Gehaltsvorstellungen und dem frühestmöglichen Eintrittstermin) vorzugsweise über unser Webformular. #J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '275', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '114329', 'company_name' => 'adesso AG', 'external_apply_url' => 'https://ie.jooble.org/external/6488719711567656179?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ie&extra_ars_request_id=414b5b108bc3ff46e95247f235202d50', 'external_short_url' => '6488719711567656179', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-05-06 03:06:32', 'published' => '2024-05-06 03:06:32', 'closed_time' => null, 'updated' => '2024-05-06 03:06:32', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( 'name' => 'Online', 'id' => '250', 'slug' => 'online', 'code' => 'ON' ) ), 'Company' => array( 'id' => '114329', 'name' => 'adesso ag', 'website' => null, 'verified' => '0', 'photo' => 'adesso_AG_599607a0-ef1f-11e9-88c1-5b0f068de9e4.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Customer ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '7614', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Customer ' $renderSchema = 'yes' $title_for_layout = 'Customer Care Manager (all genders) jobs in adesso ag in Online.' $page_description = 'Apply to Customer Care Manager (all genders) jobs in adesso ag in Online.Find similar vacancies, jobs and salary information in Online.' $locationForTitle = 'Online' $currentJobCity = array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( 'name' => 'Online', 'id' => '250', 'slug' => 'online', 'code' => 'ON' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '22542', 'title' => 'adesso ag', 'slug' => 'adesso-ag', 'description' => 'adesso - Great Place to Work und Chancengeber für Ihre Zukunft <br>Wir gehören für Einsteiger und Professionals zu den Top-Adressen in der IT-Welt und fokussieren uns auf die Optimierung der Kerngeschäftsprozesse unserer Kunden. In unseren interdisziplinären Teams aus den Bereichen Business Consulting, IT-Consulting, Software Development und IT-Management', 'meta_title' => 'Jobs from adesso ag', 'meta_description' => 'Jobs from adesso ag', 'meta_keywords' => 'Jobs from adesso ag', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '22524', 'company_page_id' => '22542', 'title' => 'adesso ag', 'slug' => 'adesso-ag', 'summary' => null, 'description' => 'adesso - Great Place to Work und Chancengeber für Ihre Zukunft <br>Wir gehören für Einsteiger und Professionals zu den Top-Adressen in der IT-Welt und fokussieren uns auf die Optimierung der Kerngeschäftsprozesse unserer Kunden. In unseren interdisziplinären Teams aus den Bereichen Business Consulting, IT-Consulting, Software Development und IT-Management', 'meta_title' => 'Jobs from adesso ag', 'meta_description' => 'Jobs from adesso ag', 'meta_keywords' => 'Jobs from adesso ag', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Online' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ) $published = '2024-05-06 03:06:32' $daysleft = (float) 7 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/uae/Customer ' $csaKeywords = array( (int) 0 => 'Customer Care Manager (all genders)' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'online' $jobLocName = 'Online' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43485347' $companyName = ' at adesso ag' $twitterText = 'Hiring now! Customer Care Manager (all genders) at adesso ag. Please apply or share https://jobs.laimoon.com/jobs/externalview/43485347' $emailText = 'Hiring now! Customer Care Manager (all genders) at adesso ag. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43485347' $sCompanyName = false $csaSearchKey = 'Customer Care Manager (all genders)' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'adesso ag'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Adesso ag
-
Telesales Executive John AcademyAED 90Duration: 2 To 3 Hours
-
Customer Services Diploma International New Skills AcademyAED 88
AED 1,098Duration: Upto 7 Hours
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://ie.jooble.org/external/6488719711567656179?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ie&extra_ars_request_id=414b5b108bc3ff46e95247f235202d50