Recruitment Manager - Call Center

Job Description

• Design new recruiting procedures (e.g. job application and onboarding processes)
• Supervise the recruiting team and report on its performance
• Keep track of recruiting metrics (e.g. time-to-hire and cost-per-hire)
• Implement new sourcing methods (e.g. social recruiting and Boolean searches)
• Review recruitment software and suggest the best option for company needs
• Research and choose job advertising options
• Advise hiring managers on interviewing techniques
• Recommend ways to improve our employer brand
• Coordinate with department managers to forecast future hiring needs
• Stay up-to-date on labor legislation and inform recruiters and managers about changes in regulations
• Participate in job fairs and career events
• Build the company’s professional network through relationships with HR professionals, colleges and other partners

Job Requirements

• Proven work experience as a Recruiting Manager, Recruitment Consultant or Recruiting Coordinator, in BPO or Call Center preferred.
• Hands-on experience with Applicant Tracking Systems and HR databases
• Knowledge of labor legislation
• Experience with (phone and in-person) interviews, candidate screening and evaluation
• Familiarity with social media and other professional networks (like GitHub)
• Excellent verbal and written communication and team management skills
• Strong decision-making skills
• BSc in Human Resources Management or Organizational Psychology