Senior Advisor Jobs In Dubai UAE 2023 | Unilever

Senior Advisor Jobs In Dubai UAE 2023 | Unilever

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Description:

Operationalise changing policies, procedures, and processes in an often fast-paced Complaints Environment as per the regulatory requirement of UAE Central Bank. Also actively participate in the continuous improvement of such policies, procedures, and processes in support of effective complaints handling. always maintaining a strong regulatory focus. This position will act as a Strategic Advisor to the General Manager GCC at Geidea in all matters related to policy formulation, supervision and inspection, licensing for regulated entities and enforcement.

Responsibilities:

Work with internal compliance team to ensure they are aware about CB requirements at all times and changes when they happen are implemented in timely manner to ensure 100% compliance as per CBUAE.

Work with CB to monitor changes in regulation and brief internal stakeholders on readiness levels.

Be the first point of contact for complaints both regulatory as well non regulatory in nature. Work with internal; stake holders to address complaints and fix processes for recurring issues.

Handle cases to the highest standard of customer care and resolve them satisfactorily and in accordance with FCA and TCF principles.

Co-ordination is required with all Internal and external stakeholders and senior management including but not limited to UAE Central Bank, Geidea Operations, Legal and Compliance Departments

Effective and timely resolution of complaints and in support of reduced re-opens, repeat complaints and escalations to the regulator

Proactively identifies any customer experience deterrents and offers appropriate redress to compensate for any distress and inconvenience, whilst protecting the core values and integrity of Geidea.

Resolving complaints in adherence with Industry Regulations, Internal business practices and TCF (Treating Customers Fairly) principles.

Identifying any trends, issues or risks to the business and escalate to the respective team, as appropriate.

Take responsibility for the delivery of own KPI's to drive activity in focusing on meeting business requirements, SLA's and KPI's.

Any other reasonable duties and responsibilities commensurate with the level and grading of the role.

Requirements:

You will have at least 6+ years working within or advising for UAE Central bank and or regulatory authorities.

This role requires demonstrable Complaints experience in an often-fast paced Call Centre/Customer Service environment, and experience of working within the financial services sector is highly beneficial.

Should have sound knowledge on Central Bank audits

Bachelor's/University degree or equivalent experience.

Demonstrate the ability to provide an impartial and fair investigation into issues raised by the client.

Demonstrate excellent written and oral communication skills.

Understanding of the Complaint handing regulatory requirements

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