F&B Service Expert Jobs In Dubai UAE 2023 | Marriott
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F&B Service Expert Jobs In Dubai UAE 2023 | Marriott
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CRITICAL TASKS:
Address guests' service needs in a professional, positive, and timely manner.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provide a fond farewell.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (Luxury Collection Brand) to resolve issues, delight, and build trust.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Assist other employees to ensure proper coverage and prompt guest service.
#J-18808-Ljbffr Management & Operations
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