Jobs at Standard Bank - Team Leader
Job details
Job Description:
To manage a team of Cash Consultants who take demand from walk-in customers for any cash related matters (e.g., teller, forex, ATM, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings
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Job Responsibilities:
Ensures that Cash Consultants take ownership of every cash demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand.
Ensures that Cash Consultants understand the risks associated with the handling of cash related demands (e.g., follows effective controls to minimise risk).
Ensures that Cash Consultants identify the authenticity of the customer in order to prevent disclosure of information to unauthorized persons (e.g., knows how to identify the customer).
Ensures that Cash Consultants attend to walk-in customers, understand what matters to the customer and delivers against those demands (i.e. determine the what, why, when, where and how).
Job Requirements:
Completed secondary school/high school/A levels/Matric
5 - 7 years Previous branch banking experience in the front line (e.g., telling, forex, treasury functions).
Knowledge of the procedures and the interdependencies of the various functions performed in the branch
Understands the impact of exchange rates and EXCON regulations.
FAIS qualification advantageous
Ability to apply accounting principles when calculating interest (local and foreign banks) and exchange rates.
Knowledge of the Retail Forex and New Deliver System (NDS) systems; retail and commercial exchange control rulings; retail and commercial foreign exchange products required for understanding the context of stated customer demands; foreign travel products and related banking procedures.
Job Details:
Company: Standard Bank
Vacancy Type:Full Time
Job Location: Sasolburg, Free State, South Africa
Application Deadline: N/A
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