Learning And Development Specialist
Job details
Internally Titled: Customer Education Specialist
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.
Role Summary
The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support
Responsibilities
Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives
Create and present educational approach for consideration in Go-To-Market planning
Work within CE to identify gaps in content and educational offerings to support CE program development and scaling
Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application
Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives
Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration)
Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources
Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals
Partner with Creative Services on the production of multi-media assets for education deliverables
Design, create resources for, and produce company-wide learning events including Train-the-Trainer
Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction)
Qualifications
1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended)
Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed)
Experience working in a project-based team, ideally working with Product Development or Product Support
Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset
Customer Education best practices and adult learning principles and methods
Presentation production and delivery using PowerPoint plus copywriting and scriptwriting
eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset
Marketing and promotion plus project coordination, an asset
Data collection (e.g., competitive analysis, focus group, surveys) and data analysis
Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify)
Bilingualism, an asset (English plus French or Spanish)
Exemplary attention to detail with an eye for accuracy, consistency, and alignment
Total Rewards
Competitive salary, quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal-opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
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This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support Responsibilities Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives Create and present educational approach for consideration in Go-To-Market planning Work within CE to identify gaps in content and educational offerings to support CE program development and scaling Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration) Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals Partner with Creative Services on the production of multi-media assets for education deliverables Design, create resources for, and produce company-wide learning events including Train-the-Trainer Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction) Qualifications 1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended) Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed) Experience working in a project-based team, ideally working with Product Development or Product Support Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset Customer Education best practices and adult learning principles and methods Presentation production and delivery using PowerPoint plus copywriting and scriptwriting eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset Marketing and promotion plus project coordination, an asset Data collection (e.g., competitive analysis, focus group, surveys) and data analysis Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify) Bilingualism, an asset (English plus French or Spanish) Exemplary attention to detail with an eye for accuracy, consistency, and alignment Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST. Our Company Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment. Eminence Organic Skin Care is proud to be an equal-opportunity employer. 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'next_session' => '', 'schedules' => null, 'duration' => '400 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Oxford Home Study College', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '70', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '97', 'nondiscounted_base_price' => '1385.71', 'currency' => 'GBP', 'discount' => '93% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<strong>Human Resources Management - Course</strong><br> <br> <strong>Certificate of achievement in Human Resources Management Level 7. Additional CPD Accredited Certificate with 210 CPD points available with no extra study.</strong><br> <br> Endorsed Certificate of Achievement. This exclusive Level 7 Human Resources Management provides newcomers to HR with an intensive yet accessible overview of several key management competencies and related concepts.<br> <br> <strong>Human Resources Management Level 7</strong><br> Along with an introduction to the functions and value of effective Human Resources Management, candidates are introduced to workforce recruitment and deployment, the mechanics of building and maintaining effective teams, the relationship between rewards and motivation and the importance of championing workforce diversity. Study in your own time and at your own pace for a fully-endorsed certificate that could make all the difference!<br> <br> <strong>Human Resources Management - Course</strong><br> Businesses worldwide are reliant on the consistent performance of their respective work forces. As a human resource manager, it's your job to ensure that each and every employee reaches their full potential and performs at their best, each and every day. Our intermediate Level 7 Human Resources Management lays the strongest possible foundation upon which to begin building a lifelong career in advanced Human Resources Management. If you've always fancied yourself as a strong and effective leader, enrol today and begin exploring your true potential!<br> <br> Human Resources Management - Learning Outcomes<br> At the end of the Human Resources Management - Level 7, the learners will be able to: <ol> <li>Understand the importance of human resources and their management within organisations;</li> <li>Recognise the importance of good employee relations;</li> <li>Discuss mutual value and benefit of providing the workforce with the highest quality training on an ongoing basis,</li> <li>Explore professional strategies for measuring the effectiveness of employee training</li> <li>Discuss the creation of professional job descriptions and position profiles.</li> <li>Investigate various interview techniques</li> <li>Understand how to performance reviews, behaviour evaluation and the a professional performance management checklist.</li> <li>Recognise the importance of managing attendance and rewards</li> <li>Discuss employee contract termination, exit interviews and the importance of the four-step disciplinary system.</li> </ol> Human Resources Management - Course Syllabus:<br> <br> This Human Resources Management course consists of following modules:<br> <br> <strong>HR Management - Course Syllabus:</strong><br> <br> <strong>Module 1 Human Resource Management Introduction</strong> <ul> <li>The Objectives of HRM</li> <li>Primary Objectives</li> <li>The Scope of HRM</li> </ul> <strong>Module 2 Develop and Implement Recruitment and Selection Strategies</strong> <ul> <li>External Sources of Recruitment for Organisations</li> <li>The Recruitment Process</li> <li>Evaluating the Selection Process</li> </ul> <strong>Module 3 Employee Relations and Recognition - Human Resources</strong> <ul> <li>Employee Relations Processes</li> <li>Employee Relations Policies</li> <li>Employee Relations Strategies</li> </ul> <strong>Module 4 Appraising Employee Performance</strong> <ul> <li>What is Appraisal?</li> <li>Goals of Performance Appraisal</li> <li>Objectives of Performance Appraisal</li> </ul> <br> <strong>Module 5 The Importance of Training & Development in the Workplace</strong> <ul> <li>Objectives of Training</li> <li>Identifying Training Needs</li> <li>The Training Process</li> </ul> <br> <strong>Module 6 Conducting Effective Performance Reviews</strong> <ul> <li>Performance Management Process</li> <li>Creating Performance Development</li> <li>Maintaining Performance</li> </ul> <strong>Module 7 Performance Management of Workers</strong> <ul> <li>Performance Counselling</li> <li>Features of 360 Degree Appraisal</li> <li>Career Development</li> </ul> <br> <strong>Module 8 Motivating and Rewarding Employees</strong> <ul> <li>Motivational Aspects</li> <li>What is Motivation?</li> <li>The Influence of Motivation Theory</li> </ul> <br> <strong>Module 9 Equality, Diversity and Inclusion</strong> <ul> <li>Discrimination on Grounds of Religion or Belief</li> <li>Part-Time Workers</li> <li>Managing Diversity</li> </ul> <br> <strong>Module 10 Health, safety and welfare of employees</strong> <ul> <li>HRM and Health, Safety and Welfare</li> <li>Health and Safety Law</li> <li>Criminal Law</li> </ul> <br> <strong>Module 11 Absence Management and Attendance</strong> <ul> <li>Process and Causes of Absence</li> <li>Employee Absence and the Recession</li> <li>Managing For Attendance</li> </ul> <br> <strong>Module 12 Handling Grievance, Discipline, Termination and Dismissal</strong> <ul> <li>Grievances</li> <li>Causes of Grievances</li> <li>Effects of Grievance</li> </ul> <strong>Module 13 - Talent Management</strong> <ul> <li>Creating a Talent Management Plan</li> <li>Talent Development within an Organization</li> <li>Role of Communication in Talent Management</li> </ul> <strong>Module 14 - Succession planning</strong> <ul> <li>Understanding the value of Succession Planning</li> <li>Elements of a Succession Plan</li> <li>Development of a Succession Plan</li> </ul> <strong>Module 15 - Anger Management</strong> <ul> <li>The Assertiveness Formula</li> <li>Questioning Skills</li> <li>Basic Problem Solving Tools</li> </ul> <strong>Module 16 - Communication Techniques for the Workplace</strong> <ul> <li>Communication Styles</li> <li>Dichotomies in Theory</li> <li>Creating a Positive Self-Image</li> </ul> <strong>Module 17 - Developing a Workplace Violence Prevention Policy</strong> <ul> <li>Risk Assessment</li> <li>Hiring Practices</li> <li>Workplace Design</li> <li>Workplace Practices and Procedures</li> <li>Security Systems and Personnel</li> </ul> <strong>Module 18 - Overcoming the Generation Gap at Workplace</strong> <ul> <li>The Value of Planning</li> <li>Coaching and Mentoring</li> <li>Retention Considerations</li> <li>Filling in the Gaps</li> </ul> <strong>Module 19 - Conflict Resolution</strong> <ul> <li>Understanding Conflicts and Its Types</li> <li>Different Stages of Conflict</li> <li>The Role of Communication in Conflict Resolution</li> <li>Conflict Management</li> </ul> <strong>Module 20 - Talking to Employees About Personal Hygiene</strong> <ul> <li>Guidelines for Difficult Conversations</li> <li>Resolving Hygiene Issues at Workplaces</li> </ul> <strong>Module 21 - Workplace Wellness Program</strong> <ul> <li>Need of Workplace Wellness Programmes</li> <li>Designing and Implementing a Workplace Wellness Programme</li> </ul> <br> <strong>Human Resources Management - Course Benefits:</strong> <ul> <li>Full Tutor Support</li> <li>Self paced, no fixed schedules</li> <li>Available to students anywhere in the world</li> <li>24/7 Access to the LMS ( Learning Management System )</li> <li>Easy to understand quality e-learning study materials.</li> </ul> <br> <strong>Human Resources Management - Course Material</strong> <ul> <li>Online course materials</li> <li>Question papers</li> <li>Additional Supporting Material</li> <li>Useful Links</li> </ul> <strong>Course assessment</strong><br> You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.<br> <br> <strong>Tutor Support</strong><br> When you enrol on a course with Oxford Home Study College you are allocated your personal tutor. Tutor's help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.', 'outline' => '', 'who_should_take_this_course' => '', 'eligibility' => 'HRM - Course<br /> <br /> There is no particular entry requirement.<br /> <br /> OPTION-I: Endorsed Certificate of Achievement from ABC Awards<br /> At the end of the course, learner can claim an endorsed certificate by paying £170 accreditation fee+postal charges.<br /> <br /> Certificate of course Completion<br /> <br /> (soft copy) can be claimed for £15. 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Additional CPD Accredited Certificate with 210 CPD points available with no extra study.</strong><br> <br> Endorsed Certificate of Achievement. This exclusive Level 7 Human Resources Management provides newcomers to HR with an intensive yet accessible overview of several key management competencies and related concepts.<br> <br> <strong>Human Resources Management Level 7</strong><br> Along with an introduction to the functions and value of effective Human Resources Management, candidates are introduced to workforce recruitment and deployment, the mechanics of building and maintaining effective teams, the relationship between rewards and motivation and the importance of championing workforce diversity. Study in your own time and at your own pace for a fully-endorsed certificate that could make all the difference!<br> <br> <strong>Human Resources Management - Course</strong><br> Businesses worldwide are reliant on the consistent performance of their respective work forces. As a human resource manager, it's your job to ensure that each and every employee reaches their full potential and performs at their best, each and every day. Our intermediate Level 7 Human Resources Management lays the strongest possible foundation upon which to begin building a lifelong career in advanced Human Resources Management. If you've always fancied yourself as a strong and effective leader, enrol today and begin exploring your true potential!<br> <br> Human Resources Management - Learning Outcomes<br> At the end of the Human Resources Management - Level 7, the learners will be able to: <ol> <li>Understand the importance of human resources and their management within organisations;</li> <li>Recognise the importance of good employee relations;</li> <li>Discuss mutual value and benefit of providing the workforce with the highest quality training on an ongoing basis,</li> <li>Explore professional strategies for measuring the effectiveness of employee training</li> <li>Discuss the creation of professional job descriptions and position profiles.</li> <li>Investigate various interview techniques</li> <li>Understand how to performance reviews, behaviour evaluation and the a professional performance management checklist.</li> <li>Recognise the importance of managing attendance and rewards</li> <li>Discuss employee contract termination, exit interviews and the importance of the four-step disciplinary system.</li> </ol> Human Resources Management - Course Syllabus:<br> <br> This Human Resources Management course consists of following modules:<br> <br> <strong>HR Management - Course Syllabus:</strong><br> <br> <strong>Module 1 Human Resource Management Introduction</strong> <ul> <li>The Objectives of HRM</li> <li>Primary Objectives</li> <li>The Scope of HRM</li> </ul> <strong>Module 2 Develop and Implement Recruitment and Selection Strategies</strong> <ul> <li>External Sources of Recruitment for Organisations</li> <li>The Recruitment Process</li> <li>Evaluating the Selection Process</li> </ul> <strong>Module 3 Employee Relations and Recognition - Human Resources</strong> <ul> <li>Employee Relations Processes</li> <li>Employee Relations Policies</li> <li>Employee Relations Strategies</li> </ul> <strong>Module 4 Appraising Employee Performance</strong> <ul> <li>What is Appraisal?</li> <li>Goals of Performance Appraisal</li> <li>Objectives of Performance Appraisal</li> </ul> <br> <strong>Module 5 The Importance of Training & Development in the Workplace</strong> <ul> <li>Objectives of Training</li> <li>Identifying Training Needs</li> <li>The Training Process</li> </ul> <br> <strong>Module 6 Conducting Effective Performance Reviews</strong> <ul> <li>Performance Management Process</li> <li>Creating Performance Development</li> <li>Maintaining Performance</li> </ul> <strong>Module 7 Performance Management of Workers</strong> <ul> <li>Performance Counselling</li> <li>Features of 360 Degree Appraisal</li> <li>Career Development</li> </ul> <br> <strong>Module 8 Motivating and Rewarding Employees</strong> <ul> <li>Motivational Aspects</li> <li>What is Motivation?</li> <li>The Influence of Motivation Theory</li> </ul> <br> <strong>Module 9 Equality, Diversity and Inclusion</strong> <ul> <li>Discrimination on Grounds of Religion or Belief</li> <li>Part-Time Workers</li> <li>Managing Diversity</li> </ul> <br> <strong>Module 10 Health, safety and welfare of employees</strong> <ul> <li>HRM and Health, Safety and Welfare</li> <li>Health and Safety Law</li> <li>Criminal Law</li> </ul> <br> <strong>Module 11 Absence Management and Attendance</strong> <ul> <li>Process and Causes of Absence</li> <li>Employee Absence and the Recession</li> <li>Managing For Attendance</li> </ul> <br> <strong>Module 12 Handling Grievance, Discipline, Termination and Dismissal</strong> <ul> <li>Grievances</li> <li>Causes of Grievances</li> <li>Effects of Grievance</li> </ul> <strong>Module 13 - Talent Management</strong> <ul> <li>Creating a Talent Management Plan</li> <li>Talent Development within an Organization</li> <li>Role of Communication in Talent Management</li> </ul> <strong>Module 14 - Succession planning</strong> <ul> <li>Understanding the value of Succession Planning</li> <li>Elements of a Succession Plan</li> <li>Development of a Succession Plan</li> </ul> <strong>Module 15 - Anger Management</strong> <ul> <li>The Assertiveness Formula</li> <li>Questioning Skills</li> <li>Basic Problem Solving Tools</li> </ul> <strong>Module 16 - Communication Techniques for the Workplace</strong> <ul> <li>Communication Styles</li> <li>Dichotomies in Theory</li> <li>Creating a Positive Self-Image</li> </ul> <strong>Module 17 - Developing a Workplace Violence Prevention Policy</strong> <ul> <li>Risk Assessment</li> <li>Hiring Practices</li> <li>Workplace Design</li> <li>Workplace Practices and Procedures</li> <li>Security Systems and Personnel</li> </ul> <strong>Module 18 - Overcoming the Generation Gap at Workplace</strong> <ul> <li>The Value of Planning</li> <li>Coaching and Mentoring</li> <li>Retention Considerations</li> <li>Filling in the Gaps</li> </ul> <strong>Module 19 - Conflict Resolution</strong> <ul> <li>Understanding Conflicts and Its Types</li> <li>Different Stages of Conflict</li> <li>The Role of Communication in Conflict Resolution</li> <li>Conflict Management</li> </ul> <strong>Module 20 - Talking to Employees About Personal Hygiene</strong> <ul> <li>Guidelines for Difficult Conversations</li> <li>Resolving Hygiene Issues at Workplaces</li> </ul> <strong>Module 21 - Workplace Wellness Program</strong> <ul> <li>Need of Workplace Wellness Programmes</li> <li>Designing and Implementing a Workplace Wellness Programme</li> </ul> <br> <strong>Human Resources Management - Course Benefits:</strong> <ul> <li>Full Tutor Support</li> <li>Self paced, no fixed schedules</li> <li>Available to students anywhere in the world</li> <li>24/7 Access to the LMS ( Learning Management System )</li> <li>Easy to understand quality e-learning study materials.</li> </ul> <br> <strong>Human Resources Management - Course Material</strong> <ul> <li>Online course materials</li> <li>Question papers</li> <li>Additional Supporting Material</li> <li>Useful Links</li> </ul> <strong>Course assessment</strong><br> You will be continually assessed throughout the course. 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You will gain real-life insight knowledge into the world of people management and culture.<br /> You must complete six core modules to be awarded with a Level 5 qualification that is accredited by the Chartered Institute of Personnel and Development (CIPD), an awarded Chartered status for HR and L&D professionals.<br /> <br /> <strong>What are the benefits of choosing We-are-HR as your Training Provider for CIPD Level 5 Qualification?</strong> <ul> <li>Expert tutors delivery and support</li> <li>Unlimited 1-2-1 Support as we treat every learner as an individual</li> <li>Blended learning</li> <li>Dynamic e-learning platform</li> <li>1-2-1 Career Coaching Session</li> <li>Interest-Free Payment Plan</li> <li>Future Development</li> <li>CV Advice and Support</li> </ul> <strong><strong>The six core unit modules you will learn on the CIPD Level 5 Diploma in Organisational Learning & Development are:</strong></strong><br /> <strong><strong>Core Modules</strong></strong> <ul> <li><strong>Unit 1: Professional Behaviours and Valuing People -</strong> Learn how to champion inclusive and collaborative strategies, arguing the human and business benefits</li> <li><strong>Unit 2: Organisational Performance and Culture in Practice -</strong> Examine factors and trends that impact business strategy and workforce planning</li> <li><strong>Unit 3: Evidence-Based Practice - </strong>Develop on evidence-based practice, tools and methods to diagnose workplace issues, challenges and opportunities</li> <li><strong>Unit 4: Support Self-Directed and Social Learning - </strong>Study steps organisations take to encourage learning and how digital innovations encourage self-direct learning</li> <li><strong>Unit 5: Learning and Development Design to Create Value - </strong>Evaluate what needs to be considered when designing learning and development</li> <li><strong>Unit 6: Facilitate Personalised and Performance-Focused Learning - </strong>how to develop personalised learning outcomes and support the needs of learners</li> </ul> <strong><strong>Optional Modules (choose one)</strong></strong> <ul> <li>Advances in Digital Learning and Development</li> <li>Specialist Employment Law</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'L&D Manager,Sr Manager L&D,Organisational Development Manager,Learner Manager,Digital Learning Manager,Training Manager,Content Manager,Development Manager', 'eligibility' => 'This diploma is for those aspiring to take next steps in career in people practice management. 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This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support Responsibilities Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives Create and present educational approach for consideration in Go-To-Market planning Work within CE to identify gaps in content and educational offerings to support CE program development and scaling Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration) Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals Partner with Creative Services on the production of multi-media assets for education deliverables Design, create resources for, and produce company-wide learning events including Train-the-Trainer Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction) Qualifications 1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended) Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed) Experience working in a project-based team, ideally working with Product Development or Product Support Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset Customer Education best practices and adult learning principles and methods Presentation production and delivery using PowerPoint plus copywriting and scriptwriting eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset Marketing and promotion plus project coordination, an asset Data collection (e.g., competitive analysis, focus group, surveys) and data analysis Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify) Bilingualism, an asset (English plus French or Spanish) Exemplary attention to detail with an eye for accuracy, consistency, and alignment Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST. Our Company Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment. Eminence Organic Skin Care is proud to be an equal-opportunity employer. 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Hiring company
Eminence Organic Skin Care
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