Learning And Development Specialist
Full time
at Eminence Organic Skin Care
in
Online
Posted on May 5, 2024
Job details
Internally Titled: Customer Education Specialist
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.
Role Summary
The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support
Responsibilities
Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives
Create and present educational approach for consideration in Go-To-Market planning
Work within CE to identify gaps in content and educational offerings to support CE program development and scaling
Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application
Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives
Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration)
Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources
Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals
Partner with Creative Services on the production of multi-media assets for education deliverables
Design, create resources for, and produce company-wide learning events including Train-the-Trainer
Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction)
Qualifications
1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended)
Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed)
Experience working in a project-based team, ideally working with Product Development or Product Support
Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset
Customer Education best practices and adult learning principles and methods
Presentation production and delivery using PowerPoint plus copywriting and scriptwriting
eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset
Marketing and promotion plus project coordination, an asset
Data collection (e.g., competitive analysis, focus group, surveys) and data analysis
Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify)
Bilingualism, an asset (English plus French or Spanish)
Exemplary attention to detail with an eye for accuracy, consistency, and alignment
Total Rewards
Competitive salary, quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal-opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
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This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. 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Training Delivery is considered an asset Customer Education best practices and adult learning principles and methods Presentation production and delivery using PowerPoint plus copywriting and scriptwriting eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset Marketing and promotion plus project coordination, an asset Data collection (e.g., competitive analysis, focus group, surveys) and data analysis Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify) Bilingualism, an asset (English plus French or Spanish) Exemplary attention to detail with an eye for accuracy, consistency, and alignment Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST. Our Company Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment. Eminence Organic Skin Care is proud to be an equal-opportunity employer. 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It is also well suited for those who are already working and would like to take certification for further career progression.<br> Earning Vskills Training and Development Manager Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.<br> <br> <strong>Who will benefit from taking this certification?</strong><br> Job seekers looking to find employment in training, development and human resource departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this certification.<br> <br> <strong>Table of Contents</strong><br> <br> <strong>Training, Development and Education</strong> <ul> <li>Introduction</li> <li>Objectives of Training</li> <li>Areas of Training</li> <li>Training 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<li>Classification of Policies</li> <li>Formulation of Policies</li> <li>Factors Influencing Policy Determination</li> <li>HR Training and Business Management</li> </ul> <strong>Training Need Assessment</strong> <ul> <li>Training Content for Different Categories of Employees</li> <li>Steps for Needs Assessment</li> </ul> <strong>Designing Training Plan</strong> <ul> <li>Learning Objectives</li> <li>Requirements of Learners</li> <li>Steps for T&D Plans</li> <li>Planning Implementation of Training Plan</li> <li>Training Room Design</li> <li>The Training Procedure</li> </ul> <strong>T&D Programs</strong> <ul> <li>Introduction</li> <li>Training at Professional Institutions</li> <li>Workers Training Programme</li> <li>Supervisory Training & Development Programme</li> <li>Training Aids</li> <li>Training Media</li> </ul> <strong>Competency Based Training</strong> <ul> <li>Competencies</li> <li>Competency Profiling</li> <li>Competency-Based HRM Models</li> </ul> <strong>New Employee 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null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => '240 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Inspire London College', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '18', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '17', 'nondiscounted_base_price' => '1700', 'currency' => 'GBP', 'discount' => '99% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<strong>Discounted Project Supervisor Training Certificate with ILC and TQUK - Professional Supervisor Training Certificate</strong><br /> Supervisors' training is inevitable as a supervisor faces many challenges to tackle the different tasks in site management, project management, construction management.<br /> Effective Supervisor Training programs are now considered important in the 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Modern businesses are operating in a highly complex environment, therefore, the supervisor always face the new challenges and for tackling them effectively they require effective training. Inspire London College, has designed this Professional Project Supervisor Training Course for the candidates who are already working as a supervisor or want to start a new career as a supervisor.<br /> Project Supervisor Training Course (project management) is a skilled base course that will familiarize the candidates with new and essential skills that are necessary for a supervisor and will facilitate them to improve their existing skills. In addition to this, the course also provides a detailed knowledge of the roles and responsibilities of a professional supervisor. Further, the course offers the knowledge that introduces the candidates with effective leadership traits and enables them to develop the skills for effective leadership. The course also introduces the candidates with team building, management and supervision of a team. Necessary skills for a supervisor such as, Communication Skills, Performance Evaluation Skills and Work Place Management skills will be the part of this training.<br /> Inspire London College's management and teaching staff will be there for your assistance for 24 hours a day and 7 days a week. After enrolling in this course you will get access to our Virtual Learning Environment (VLE)/Moodle and all the study materials and assessments will be available at VLE/Moodle.<br /> <strong>Course Benefits</strong><br /> The following is included for online study with Inspire London College <ul> <li>Course material includes all the essential learning material such as lecture notes, Assessments, Quizzes (if require) in PDF, Microsoft Word, Excel, PowerPoint format and other useful study links.</li> <li>Assessment resources accessible through our online learning platform 24/7.</li> <li>A professional one-to-one tutor to provide all-inclusive assistance throughout the course online via email.</li> <li>Upon successful completion, students will receive an Endorsed Certificate from an Ofqual regulated awarding organisation</li> </ul> <strong>Learning Objectives</strong> <ul> <li>The supervisor's roles and responsibilities</li> <li>Goal setting process for a supervisor</li> <li>Leadership role in supervision</li> <li>The key characteristics of leadership</li> <li>How to establish, manage and supervise the teams</li> <li>Different strategies for motivating the teams</li> <li>Team members training needs</li> <li>Team members' performance management</li> <li>Conflict resolution process and its role in supervision</li> </ul> <strong>Course Outline</strong><br /> The Level 3 Professional Supervisor Training Certificate is a 60 credit Endorsed Certificate. 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Professional Supervisor Training Certificate</strong><br /> Supervisors' training is inevitable as a supervisor faces many challenges to tackle the different tasks in site management, project management, construction management.<br /> Effective Supervisor Training programs are now considered important in the modern industries especially in Site Management / Project management where the role of a supervisor is multidimensional. Modern businesses are operating in a highly complex environment, therefore, the supervisor always face the new challenges and for tackling them effectively they require effective training. Inspire London College, has designed this Professional Project Supervisor Training Course for the candidates who are already working as a supervisor or want to start a new career as a supervisor.<br /> Project Supervisor Training Course (project management) is a skilled base course that will familiarize the candidates with new and essential skills that are necessary for a supervisor and will facilitate them to improve their existing skills. In addition to this, the course also provides a detailed knowledge of the roles and responsibilities of a professional supervisor. Further, the course offers the knowledge that introduces the candidates with effective leadership traits and enables them to develop the skills for effective leadership. The course also introduces the candidates with team building, management and supervision of a team. Necessary skills for a supervisor such as, Communication Skills, Performance Evaluation Skills and Work Place Management skills will be the part of this training.<br /> Inspire London College's management and teaching staff will be there for your assistance for 24 hours a day and 7 days a week. After enrolling in this course you will get access to our Virtual Learning Environment (VLE)/Moodle and all the study materials and assessments will be available at VLE/Moodle.<br /> <strong>Course Benefits</strong><br /> The following is included for online study with Inspire London College <ul> <li>Course material includes all the essential learning material such as lecture notes, Assessments, Quizzes (if require) in PDF, Microsoft Word, Excel, PowerPoint format and other useful study links.</li> <li>Assessment resources accessible through our online learning platform 24/7.</li> <li>A professional one-to-one tutor to provide all-inclusive assistance throughout the course online via email.</li> <li>Upon successful completion, students will receive an Endorsed Certificate from an Ofqual regulated awarding organisation</li> </ul> <strong>Learning Objectives</strong> <ul> <li>The supervisor's roles and responsibilities</li> <li>Goal setting process for a supervisor</li> <li>Leadership role in supervision</li> <li>The key characteristics of leadership</li> <li>How to establish, manage and supervise the teams</li> <li>Different strategies for motivating the teams</li> <li>Team members training needs</li> <li>Team members' performance management</li> <li>Conflict resolution process and its role in supervision</li> </ul> <strong>Course Outline</strong><br /> The Level 3 Professional Supervisor Training Certificate is a 60 credit Endorsed Certificate. 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You will gain real-life insight knowledge into the world of people management and culture.<br /> You must complete six core modules to be awarded with a Level 5 qualification that is accredited by the Chartered Institute of Personnel and Development (CIPD), an awarded Chartered status for HR and L&D professionals.<br /> <br /> <strong>What are the benefits of choosing We-are-HR as your Training Provider for CIPD Level 5 Qualification?</strong> <ul> <li>Expert tutors delivery and support</li> <li>Unlimited 1-2-1 Support as we treat every learner as an individual</li> <li>Blended learning</li> <li>Dynamic e-learning platform</li> <li>1-2-1 Career Coaching Session</li> <li>Interest-Free Payment Plan</li> <li>Future Development</li> <li>CV Advice and Support</li> </ul> <strong><strong>The six core unit modules you will learn on the CIPD Level 5 Diploma in Organisational Learning & Development are:</strong></strong><br /> <strong><strong>Core Modules</strong></strong> <ul> <li><strong>Unit 1: Professional Behaviours and Valuing People -</strong> Learn how to champion inclusive and collaborative strategies, arguing the human and business benefits</li> <li><strong>Unit 2: Organisational Performance and Culture in Practice -</strong> Examine factors and trends that impact business strategy and workforce planning</li> <li><strong>Unit 3: Evidence-Based Practice - </strong>Develop on evidence-based practice, tools and methods to diagnose workplace issues, challenges and opportunities</li> <li><strong>Unit 4: Support Self-Directed and Social Learning - </strong>Study steps organisations take to encourage learning and how digital innovations encourage self-direct learning</li> <li><strong>Unit 5: Learning and Development Design to Create Value - </strong>Evaluate what needs to be considered when designing learning and development</li> <li><strong>Unit 6: Facilitate Personalised and Performance-Focused Learning - </strong>how to develop personalised learning outcomes and support the needs of learners</li> </ul> <strong><strong>Optional Modules (choose one)</strong></strong> <ul> <li>Advances in Digital Learning and Development</li> <li>Specialist Employment Law</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'L&D Manager,Sr Manager L&D,Organisational Development Manager,Learner Manager,Digital Learning Manager,Training Manager,Content Manager,Development Manager', 'eligibility' => 'This diploma is for those aspiring to take next steps in career in people practice management. 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This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support Responsibilities Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives Create and present educational approach for consideration in Go-To-Market planning Work within CE to identify gaps in content and educational offerings to support CE program development and scaling Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration) Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals Partner with Creative Services on the production of multi-media assets for education deliverables Design, create resources for, and produce company-wide learning events including Train-the-Trainer Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction) Qualifications 1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended) Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed) Experience working in a project-based team, ideally working with Product Development or Product Support Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset Customer Education best practices and adult learning principles and methods Presentation production and delivery using PowerPoint plus copywriting and scriptwriting eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset Marketing and promotion plus project coordination, an asset Data collection (e.g., competitive analysis, focus group, surveys) and data analysis Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify) Bilingualism, an asset (English plus French or Spanish) Exemplary attention to detail with an eye for accuracy, consistency, and alignment Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST. Our Company Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment. Eminence Organic Skin Care is proud to be an equal-opportunity employer. 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Eminence Organic Skin Care
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