Learning And Development Specialist
Job details
Internally Titled: Customer Education Specialist
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.
Role Summary
The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support
Responsibilities
Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives
Create and present educational approach for consideration in Go-To-Market planning
Work within CE to identify gaps in content and educational offerings to support CE program development and scaling
Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application
Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives
Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration)
Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources
Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals
Partner with Creative Services on the production of multi-media assets for education deliverables
Design, create resources for, and produce company-wide learning events including Train-the-Trainer
Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction)
Qualifications
1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended)
Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed)
Experience working in a project-based team, ideally working with Product Development or Product Support
Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset
Customer Education best practices and adult learning principles and methods
Presentation production and delivery using PowerPoint plus copywriting and scriptwriting
eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset
Marketing and promotion plus project coordination, an asset
Data collection (e.g., competitive analysis, focus group, surveys) and data analysis
Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify)
Bilingualism, an asset (English plus French or Spanish)
Exemplary attention to detail with an eye for accuracy, consistency, and alignment
Total Rewards
Competitive salary, quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal-opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
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This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support Responsibilities Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives Create and present educational approach for consideration in Go-To-Market planning Work within CE to identify gaps in content and educational offerings to support CE program development and scaling Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration) Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals Partner with Creative Services on the production of multi-media assets for education deliverables Design, create resources for, and produce company-wide learning events including Train-the-Trainer Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction) Qualifications 1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended) Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed) Experience working in a project-based team, ideally working with Product Development or Product Support Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset Customer Education best practices and adult learning principles and methods Presentation production and delivery using PowerPoint plus copywriting and scriptwriting eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset Marketing and promotion plus project coordination, an asset Data collection (e.g., competitive analysis, focus group, surveys) and data analysis Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify) Bilingualism, an asset (English plus French or Spanish) Exemplary attention to detail with an eye for accuracy, consistency, and alignment Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST. Our Company Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment. Eminence Organic Skin Care is proud to be an equal-opportunity employer. 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This award-winning HR Management Course is the best selling course for us. The course will be of great benefit to supervisors, managers and anyone who may have to take on HRM responsibilities as part of their duties within any business or organization.<br /> <br /> Through the HR Management Course, you will be introduced with the principles and practices used by HR experts and managers in the areas of recruitment, selection, training and employee motivation strategies. It also describes methods used to both successfully communicate with and also evaluate and interpret communication from employees. You will learn the concepts involved in compensation planning and development such as providing the basic salary, holiday pay, health benefits and retirement packages. You will also learn about applying specific retention strategies to include in HR plans while keeping the company budget in mind.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>You’ll learn about employee recruitment and selection procedures</li> <li>Get a broad knowledge of employee training and development process</li> <li>You’ll also learn about performance appraisal management and get to know how to maintain employee relations</li> <li>Ensuring health and safety at the workplace</li> <li>Understand the process of employee termination</li> <li>Get a basic understanding of UK employment laws</li> <li>Also, learn how to handle employer records and statistics</li> </ul> <strong>Why Choose this Course?</strong> <ul> <li>Earn a digital Certificate upon successful completion.</li> <li>Accessible, informative modules taught by expert instructors</li> <li>Study in your own time, at your own pace, through your computer tablet or mobile device</li> <li>Benefit from instant feedback through mock exams and multiple-choice assessments</li> <li>Get 24/7 help or advice from our email and live chat teams</li> <li>Full tutor support on weekdays</li> </ul> <strong>Course Design</strong><br /> <br /> This HR management training course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study ;<br /> We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently – from the fundamentals to the most advanced aspects of the course.<br /> <br /> The experts will teach you through a combination of: <ul> <li>Online study materials</li> <li>Mock exams</li> <li>Multiple-choice assessment</li> </ul> <strong>Certificate of Achievement</strong><br /> <br /> <strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong><br /> <br /> Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £;Please note that overseas students may be charged an additional £10 for postage.<br /> <br /> <strong>CPD Certificate of Achievement from Janets</strong><br /> <br /> Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £ and PDF Certificate at £<br /> <br /> <strong>Endorsement</strong><br /> <br /> This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. 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This award-winning HR Management Course is the best selling course for us. The course will be of great benefit to supervisors, managers and anyone who may have to take on HRM responsibilities as part of their duties within any business or organization.<br /> <br /> Through the HR Management Course, you will be introduced with the principles and practices used by HR experts and managers in the areas of recruitment, selection, training and employee motivation strategies. It also describes methods used to both successfully communicate with and also evaluate and interpret communication from employees. You will learn the concepts involved in compensation planning and development such as providing the basic salary, holiday pay, health benefits and retirement packages. You will also learn about applying specific retention strategies to include in HR plans while keeping the company budget in mind.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>You’ll learn about employee recruitment and selection procedures</li> <li>Get a broad knowledge of employee training and development process</li> <li>You’ll also learn about performance appraisal management and get to know how to maintain employee relations</li> <li>Ensuring health and safety at the workplace</li> <li>Understand the process of employee termination</li> <li>Get a basic understanding of UK employment laws</li> <li>Also, learn how to handle employer records and statistics</li> </ul> <strong>Why Choose this Course?</strong> <ul> <li>Earn a digital Certificate upon successful completion.</li> <li>Accessible, informative modules taught by expert instructors</li> <li>Study in your own time, at your own pace, through your computer tablet or mobile device</li> <li>Benefit from instant feedback through mock exams and multiple-choice assessments</li> <li>Get 24/7 help or advice from our email and live chat teams</li> <li>Full tutor support on weekdays</li> </ul> <strong>Course Design</strong><br /> <br /> This HR management training course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study ;<br /> We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently – from the fundamentals to the most advanced aspects of the course.<br /> <br /> The experts will teach you through a combination of: <ul> <li>Online study materials</li> <li>Mock exams</li> <li>Multiple-choice assessment</li> </ul> <strong>Certificate of Achievement</strong><br /> <br /> <strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong><br /> <br /> Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £;Please note that overseas students may be charged an additional £10 for postage.<br /> <br /> <strong>CPD Certificate of Achievement from Janets</strong><br /> <br /> Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £ and PDF Certificate at £<br /> <br /> <strong>Endorsement</strong><br /> <br /> This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.<br /> <br /> <strong>Method of Assessment</strong><br /> <br /> To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement.<br /> <br /> To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors.<br /> <br /> <strong>Why study this course</strong><br /> <br /> Our HRM course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic background to learn more and advance their learning, launch a new career or reinvigorate an existing one.<br /> <br /> <strong>Who is this course for</strong><br /> <br /> This is the best HR management course online and suitable for anyone who wants to gain extensive knowledge, potential experience, and expert skills in the related field. Industry experts designed this course, so you don’t have to worry about the quality. <p><strong>Requirements</strong><br /> <br /> This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.<br /> <br /> <strong>Career Path</strong><br /> <br /> Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in-</p> <ul> <li>Human Resource</li> <li>Consultant</li> <li>Manage</li> <li>Other related professional roles</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'HR Director,HR Manager,HR Business Partner', 'eligibility' => 'This Basic To Advanced UX Design course is available to all learners, of all academic backgrounds. 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Are you desiring to stand out as a confident and tactical professional in senior HR/L&D roles?</strong><br> Get a CIPD in Advanced Level 7 Strategic Learning & Development!<br> This CIPD Level 7 in Strategic Learning & Development will provide you with advanced skills and knowledge to succeed in senior HR roles, from business research and talent management to sustain success.<br> You must complete seven core modules and one option module to be awarded with a qualification that is accredited by the Chartered Institute of Personnel and Development (CIPD), an awarded Chartered status for HR and L&D professionals.<br> <br> <strong>What are the benefits of choosing We-are-HR as your Training Provider?:</strong> <ul> <li>Expert tutors delivery and support</li> <li>Unlimited 1-2-1 Support as we treat every learner as an - -individual</li> <li>Blended learning</li> <li>Dynamic e-learning platform</li> <li>1-2-1 Career Coaching Session</li> <li>Interest-Free Payment Plan</li> <li>Future Development</li> <li>CV Advice and Support</li> </ul> <strong>The seven core unit modules you will learn on the CIPD Level 7 Advanced in Strategic Learning & Development are:</strong><strong>Core Modules</strong> <ul> <li><strong>Unit 1: Work and Working Lives in a Changing Business Environment -</strong> Investigate current and future mindsets within organisations around technological developments; social and economic trends</li> <li><strong>Unit 2: People Management and Development Strategies for Performance - </strong>Study areas of resourcing and performance management and learn how to critically evaluate ethical challenges</li> <li><strong>Unit 3: Personal Effectiveness, Ethics and Business Acumen - </strong>Critically assess ethical standpoints in people practice and how it maintains high standards</li> <li><strong>Unit 4: Business Research in People Practice - </strong>Distinguish between primary and secondary data, conduct, cost and benefit analysis for research</li> <li><strong>Unit 5: Resourcing and Talent Management to Sustain Success -</strong> Evaluate attraction and retention while comparing ways organisations build and maintain positive reputations in labour market</li> <li><strong>Unit 6: Strategic Reward Management -</strong> Examine key factors that influence the design of effective reward policy, including principles of transparency and equality</li> <li><strong>Unit 7: Strategic Employment Relations Elective - </strong>Analyse the role of determining pay, review the pros and cons of arbitration, conciliation and mediation</li> </ul> <br> <strong>Optional Modules (choose one)</strong> <ul> <li>Technology-Enhanced Learning</li> <li>Advanced Diversity and Inclusion</li> <li>Wellbeing at Work</li> <li>Advanced Employment Law in Practice</li> <li>Managing People in an International Context</li> <li>Learning and Development Practice</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Learning and Development Consultant,Head of HR,Training Director,Head of Training,Senior Trainer,Learning and Development Head', 'eligibility' => 'This course is for advanced level CIPD associates with a Level 5 CIPD or substantial HR work experience', 'school' => 'We-are-HR', 'keywords' => 'CIPD,Level 7,Learning and Development,HR,Advanced', 'location' => 'United Kingdom', 'duration' => 'Upto 22 Months', 'timing' => 'Flexible', 'cost' => null, 'discount' => '', 'eligibility_criteria' => '', 'job_matching_keywords' => 'CIPD', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43475071', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Learning And Development Specialist', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p>Internally Titled: Customer Education Specialist Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am – 4:30pm PST We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support Responsibilities Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives Create and present educational approach for consideration in Go-To-Market planning Work within CE to identify gaps in content and educational offerings to support CE program development and scaling Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration) Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals Partner with Creative Services on the production of multi-media assets for education deliverables Design, create resources for, and produce company-wide learning events including Train-the-Trainer Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction) Qualifications 1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended) Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed) Experience working in a project-based team, ideally working with Product Development or Product Support Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset Customer Education best practices and adult learning principles and methods Presentation production and delivery using PowerPoint plus copywriting and scriptwriting eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset Marketing and promotion plus project coordination, an asset Data collection (e.g., competitive analysis, focus group, surveys) and data analysis Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify) Bilingualism, an asset (English plus French or Spanish) Exemplary attention to detail with an eye for accuracy, consistency, and alignment Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST. Our Company Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment. Eminence Organic Skin Care is proud to be an equal-opportunity employer. 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Hiring company
Eminence Organic Skin Care
-
Employee Accountability Course LineAED 88
AED 1,028Duration: Upto 1 Hour -
HR Management JanetsAED 37Duration: Upto 2 Weeks
-
CIPD Level 5 Organisational L&D We-are-HRAED 9,811Duration: Upto 18 Months Live virtual classroom
-
CIPD Level 7 Strategic L&D We-are-HRAED 15,735Duration: Upto 22 Months Live virtual classroom
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https://ca.jooble.org/external/3469788507905798209?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ca&extra_ars_request_id=28872f413a3af6faf9d9dfbfeb164a14